Cancel Showmax: Easy Method

What is Showmax

Service overview

Showmax is a streaming service offering TV shows, movies and live sport (notably the Premier League in some packages).

It delivers on-demand video via apps and web browsers and is typically region-restricted depending on licensing.

Availability

Showmax is not officially offered in New Zealand; some users access it via a South African region (VPN-based) or through partner bundles.

Subscription methods vary (direct on the Showmax website, Apple App Store, Google Play, or partner providers).

How to cancel Showmax

General rule

Cancel using the same platform you used to start the subscription.

If you subscribed via a specific store or partner, Showmax cannot cancel that subscription for you.

Direct (Showmax website) - steps

• Sign in at Showmax.com.
• Go to Account > Plans and Payment > Manage Plan > Cancel Plan.
• Follow on-screen confirmation to end automatic renewal.
• Note: if you subscribed directly on the website, you cannot cancel via the app or app stores.

Apple App Store (iOS)

• If you subscribed via Apple (iTunes/App Store), cancel through Apple’s subscription management.
• Go to Settings > your Apple ID > Subscriptions, or visit Apple support for step-by-step cancellation.
• Showmax and its website cannot cancel App Store subscriptions for you.

Google Play (Android)

• If you subscribed via Google Play, cancel via Google Play Subscriptions in your Google account.
• Open the Google Play Store > Menu > Subscriptions > select Showmax > Cancel.
• Showmax cannot cancel Google Play subscriptions on your behalf.

Partner provider subscriptions

• If the subscription came via a mobile operator or bundled service, contact that provider to cancel.
• Provider billing systems control those subscriptions and may have specific cancellation rules.

What happens when you cancel

Access after cancellation

When you cancel, your access typically continues until the end of the paid billing period.

You will not be charged again after cancellation unless you re-subscribe.

Account and data

Your Showmax account usually remains active without an active subscription so you can re-subscribe later.

Saved watch lists or profiles may persist, but retention policies can vary; keep copies of important receipts or details.

Will I get a refund?

Standard refund policy

Showmax states payments are non-refundable for partially used subscription periods, to the extent permitted by law.

That means prorated refunds for unused days in a billing cycle are generally not provided.

Exceptions and how to request a refund

• Refunds may be granted in specific cases: duplicate accounts, incorrect billing (double billing, wrong amount/date), charged without service, cancellation requests not actioned with no viewing, or qualified promo not applied.
• To request a refund, check the refund criteria and contact Showmax Customer Care with evidence (receipts, dates, screenshots).
• Approved refunds may appear within 4 - 7 working days, depending on the payment provider.

Showmax plans and pricing

Pricing table

Notes on pricing

These prices are unofficial, derived from third-party estimates for access via a South African region (VPN-based).

Showmax is not officially offered in New Zealand; official availability and local pricing may differ or not exist.

Your consumer rights in New Zealand

Relevant laws

In New Zealand, digital subscriptions remain subject to consumer protection laws such as the Fair Trading Act.

Misleading or unfair refund and cancellation terms can be considered a breach of the Act.

What you can do

• Collect evidence (receipts, screenshots, correspondence) if you believe a service was not provided as advertised.
• Contact Showmax Customer Care first to seek remedy, then escalate to Consumer Protection (MBIE) or seek advice from Consumer NZ if needed.
• If the provider is outside NZ, consumer law may still apply for misleading conduct and advertising aimed at NZ consumers.

Customer experiences

Common complaints

Users report playback errors and app glitches that interrupt viewing and cause frustration.

Other issues include delays in new content, outdated libraries, payment recognition failures and account access problems.

Positive notes and caveats

Some viewers appreciate the content selection when the service works as expected.

However, reported customer service delays and subscription source confusion (web vs app stores vs partners) are recurring themes.

Documentation checklist

What to gather

• Account email and username used for Showmax.
• Payment receipt, transaction ID and billing date.
• Screenshots of the subscription page, error messages, and any promotional terms.
• Evidence of attempted cancellations (timestamps, confirmations) and correspondence with support.

Where to send

• If subscribed via the website: contact Showmax Customer Care through the Showmax help page or account portal.
• If via Apple: use Apple support for subscriptions and refunds.
• If via Google Play: manage or dispute through Google Play support.
• If via a partner: send documentation to the partner provider’s billing/support team.

Common mistakes

Subscription platform mix-ups

Trying to cancel through the Showmax website when the subscription was purchased through Apple or Google Play will not stop future charges.

Always confirm which platform billed you before cancelling.

Timing and refund misunderstandings

Expecting prorated refunds for unused days is a frequent mistake - Showmax generally does not offer partial-month refunds.

Also, not saving receipts or confirmation emails makes disputes harder to resolve.

Comparative recap

Quick comparison table

Key takeaway

Always cancel via the original billing platform to stop renewals and keep documentation to support any refund claim.

Refunds are limited and typically reserved for billing errors or exceptional cases.

After cancelling

Next steps

Keep confirmation of cancellation and continue to monitor your payment method for unexpected charges.

If charged after cancellation, gather evidence and contact the billing platform or Showmax support immediately.

Support links

• Showmax Help & Customer Care
• Manage subscriptions on Apple
• Manage subscriptions on Google Play
• Consumer NZ
• New Zealand Consumer Protection (MBIE)

Address

Legal notices

Showmax provides the following address for legal or formal notices per its End User Licence Agreement.

Mailing address

Plot 1381 Tiamiyu Savage Street, Victoria Island, Lagos, Nigeria

Note: This address is outside New Zealand but is the contact address specified by Showmax for notices.