Cancellation Avetta: Easy Method

What is Avetta

Overview

Avetta is a cloud-based supplier compliance and supply-chain management platform that connects contractors and vendors with hiring clients. It helps clients verify certifications, safety records, and other compliance documentation.

Primary use

Companies use Avetta to manage vendor qualification, risk assessments, and document workflows. Suppliers typically maintain profiles, upload documents, and accept client connections through the platform.

How to cancel Avetta

Direct (web) cancellation - required method

• Cancel in writing to Avetta before your renewal date; written notice is required to terminate and avoid auto-renewal.
• Renewal invoices are issued 30 days before the renewal date, so send your written cancellation before that invoice/renewal window.

Other channels (App Store / Google Play)

• Avetta does not appear to provide instructions or to support subscription management via the App Store (iOS).
• Avetta does not appear to provide instructions or to support subscription management via Google Play (Android).

What happens when you cancel

Access and service

After Avetta receives written cancellation, your subscription will not auto-renew at the next renewal date. Access may continue until the paid period ends unless otherwise stated in your agreement.

Data and connections

Customer data and connections may remain in Avetta systems per the agreement. Check Avetta's service or master subscription agreement for data retention and deletion terms.

Will I get a refund?

Initial subscription (14-day window)

• Subscription fees are refundable if you cancel and notify Avetta in writing within 14 days of initially subscribing.
• Activation fees are explicitly non-refundable.

Renewals and connection refunds

• No refunds are provided after payment of a renewal subscription fee.
• If you are removed from a client’s approved supplier list within 30 days of the initial connection notification, Avetta will process a refund or revoke the invoice for that connection.

Avetta plans and pricing

Public pricing availability

Avetta does not publish standard region-specific pricing on its public site; fees are often customized per client or program. Do not rely on third-party estimates for Singapore pricing.

Where to check pricing

For exact fees and local billing currency, contact Avetta or your hiring client directly or consult your onboarding materials and program-specific pages.

Your consumer rights in Singapore

Relevant law

Singapore consumers are protected by the Consumer Protection (Fair Trading) Act (CPFTA) for unfair practices and misleading contract terms. These rights apply to web-based SaaS where relevant.

Remedies and complaints

If Avetta’s practices (for example, undisclosed auto-renewal or difficulty cancelling) appear unfair or misleading, you may lodge a complaint with CASE (Consumers Association of Singapore) or seek legal advice about contractual remedies.

Customer experiences

Positive feedback

Some users report helpful communication and knowledgeable customer service in specific cases, noting the system can be useful once configured properly.

Negative feedback

Many reviews describe difficulties cancelling, unexpected or recurring charges, and poor billing resolution experiences. Expect to keep records and follow written procedures when disputing charges.

Documentation checklist

Essential information to prepare

• Account name, company ID, registered email and username used with Avetta.
• Invoice number(s) and renewal date(s) related to the subscription or connections.

Proof and correspondence

• Copies of written cancellation requests (email or letter) and confirmation replies from Avetta.
• Evidence of connection removal by a hiring client (if requesting a connection refund within 30 days).

Common mistakes

Timing errors

Customers often miss the renewal window or send cancellation after the renewal invoice is issued. Remember that invoices are issued 30 days before renewal.

Method and proof

Relying on phone calls or assuming an app-store cancel will stop Avetta billing can cause problems. Avetta requires written cancellation to terminate before renewal, so keep written proof.

Comparative recap

Quick snapshot

The table below summarizes cancellation channels, typical period, method and refund outcomes based on available information.

After cancelling

Follow-up steps

Retain copies of your cancellation request and any confirmations. Monitor billing statements for any post-cancellation charges and document them immediately.

Official references

Review Avetta’s contractual terms and related program pages for details:

• Avetta End User Service Agreement
• Avetta Master Subscription Agreement
• SUEZ program page (example)
• Sojitz contractor program page (example)

Address

Local contact address

Avetta (listed entity) - Level 12 & 13, Income@Raffles, 16 Collyer Quay, Singapore 049318.

Notes on contacting

Use your account details and the written cancellation requirement when contacting Avetta. If you have a dedicated account manager, include their name and any correspondence IDs in your written notice.