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I hereby notify you of my decision to terminate the contract relating to the Crunchbase service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Crunchbase: Easy Method
What is Crunchbase
Overview
Crunchbase is a business information platform that aggregates company profiles, funding history, investor data and industry news.
It is used to search companies, monitor markets, export lists and integrate with CRM tools for prospecting and research.
Who uses it
Users include sales teams, investors, researchers and corporate development professionals who need company and deal data.
Plans range from individual Pro users to higher-tier Business plans with larger export and integration features.
How to cancel Crunchbase
Cancel via the web (recommended)
- Sign in to your Crunchbase account.
- Go to Account → Account Settings → Subscriptions & Billing.
- Click "Cancel Seats" (or the equivalent cancel button) and follow the on-screen steps to complete cancellation.
- Make sure you complete every step until you receive confirmation that the seats/subscription are cancelled.
App Store / Google Play and special notes
- Crunchbase primarily directs users to cancel via the web; there is no active iOS app maintained by the company for separate subscription flows.
- If you subscribed via a mobile store, check the store’s subscription settings, but Crunchbase’s support direction is to use the web account controls.
What happens when you cancel
Access after cancellation
Cancellation is effective at the end of your current billing period unless otherwise stated by Crunchbase.
You retain access to paid features until that billing period ends; your account typically downgrades to the free tier afterward.
Renewals and billing
After cancellation you should not be billed again for seats you cancelled; auto-renewal is stopped for those seats once cancellation is confirmed.
There are no prorated refunds for partial billing periods unless specifically provided under Crunchbase policy (see refund section).
Will I get a refund?
Standard refund policy
Crunchbase states payments are non-refundable except as expressly provided in its cancellation policy and Terms of Service.
Free trials convert automatically; cancellation must follow the described procedure to avoid future charges, but refund is not guaranteed.
Exceptions and timing
- Refunds may be granted within 7 days of payment, provided no data export occurred.
- Contacts packages may be refunded pro rata only for unused/unlocked contacts.
- If any data export occurred (even during trial), Crunchbase’s policy states no refund will be issued.
- After 7 days from payment, Crunchbase generally does not issue refunds.
Crunchbase plans and pricing
Available plans
Crunchbase lists US dollar prices officially; the table below shows approximate SGD conversions per verified data.
Converted SGD prices are approximate and may vary with exchange rates and regional taxes.
Notes on pricing
No official SGD prices are published by Crunchbase; check your billing statement for your actual charge currency and amount.
Higher-tier plans typically add exports, integrations and advanced features versus the Pro tier.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Pro | approx. S$66 - 68 | monthly | Access to private company data, search results export up to 2K rows/month |
| Business | approx. S$268 - 275 | monthly | Includes Pro features plus more export rows (5K/month), AI agent, predictions, CRM integrations |
| Pro (Crozdesk variant) | approx. S$39 - 40 | monthly | Advanced search, monitoring, alerts |
Your consumer rights in Singapore
Summary of key protections
Under Singapore law (including the Consumer Protection (Fair Trading) Act), sellers are not required to offer refunds for change-of-mind purchases unless the product or service is defective, misrepresented, or not delivered as promised.
There is generally no statutory "cooling-off" period for digital subscriptions unless the merchant explicitly offers one.
Defects, unfair terms and enforcement
- If a service is defective or significantly misrepresented, remedies such as repair, replacement or refund may apply under relevant laws.
- Unfair or hidden contract terms may be challenged; the Competition and Consumer Commission of Singapore enforces fair trading rules.
- For further context on developing subscription rules and legal guidance, see the external guidance linked below.
Customer experiences
Positive feedback
Some users report fast service and that Crunchbase provides valuable data for targeting companies and tracking venture deals.
Examples of positive reviews and use cases are visible on public review platforms.
Negative feedback
- Common complaints include unexpected auto-billing after trial, confusing cancellation paths and slow support responses.
- Other reports cite limits on data export, perceived data quality issues, and dissatisfaction with refund handling.
Where to read reviews
Public review pages include user reports and ratings that can show a range of experiences.
See reviews on sites such as Trustpilot and TrustRadius for more user feedback: Trustpilot, TrustRadius, and aggregated ratings on TrustIndex.
Documentation checklist
What to prepare before cancelling
- Account email and login credentials used to subscribe.
- Order or invoice number and the date of last payment.
- Records of any exports or contacts unlocked (this can affect refund eligibility).
Where to find records
- Account → Account Settings → Subscriptions & Billing for billing history and subscription details.
- Download any required reports or data before the billing period ends if you need them post-cancellation.
Common mistakes
Billing and refund expectations
Assuming you will automatically receive a refund for cancelling mid-period is a frequent mistake.
Crunchbase’s policy indicates refunds are limited and subject to conditions (see refund rules above).
Export and data issues
Believing you can export after cancellation or that exports do not affect refunds is risky.
If you export data, Crunchbase’s policy may deny refund claims even if the request is within a short window.
Comparative recap
Quick plan comparison
The table below summarizes plan names, approximate SGD price, period and core features for quick comparison.
Use it to decide which plan matched your needs before cancelling or downgrading.
| Plan | Approx. Price (SGD) | Period | Core difference |
|---|---|---|---|
| Pro | approx. S$66 - 68 | monthly | Basic private company data and exports up to 2K rows/month |
| Business | approx. S$268 - 275 | monthly | Higher export limits (5K/month), AI features and CRM integrations |
| Pro (Crozdesk variant) | approx. S$39 - 40 | monthly | Advanced search, monitoring and alerts at a lower converted rate |
After cancelling
Next steps
- Confirm cancellation email or on-screen confirmation and keep a copy for your records.
- Export any needed data before your access ends; exported data may affect refund eligibility.
Where to get more information or escalate
Review Crunchbase’s terms for payment and refund language: Crunchbase Terms of Service.
For consumer rights context in Singapore and subscription law developments, see guidance such as local consumer resources and legal commentary: Singapore consumer guidance and analysis of subscription rules: DMCC bill and subscriptions.
Address
Corporate location
Crunchbase (associated address for correspondence): 500 Yale Ave N, Seattle, Washington, 98109 US.
Notes on contacting
Use your Crunchbase account settings for account-specific support and billing inquiries.
Keep invoices and timestamps ready if you need to reference charges when contacting support or seeking remedies.