Cancellation Guru: Easy Method

What is Guru

Overview

Guru is a business tool that helps teams create, share and access company knowledge within workflows and integrations. It is used for onboarding, internal documentation and fast in-context answers.

Primary functions

Features include searchable cards, browser and chat integrations, and AI-assisted suggestions to reduce time spent searching for internal information. Pricing and product pages are maintained on the official site.

How to cancel Guru

Knowledge-management workspace (admin cancellation)

• Confirm your workspace renewal date and billing cycle.
• Workspace Admins must notify Guru in writing at least 15 days before the monthly or annual renewal date.
• Send a written request to the billing/contact address shown on your Guru account or official billing page and retain a copy.

Coaching bookings and Guru App (consumer cancellations)

• For coaching bookings, check the individual Guruu profile for the provider's cancellation policy (Flexible/Moderate/Strict) before cancelling a session.
• If you purchased via the Guru App (guruapp.in), you can request cancellation within 30 calendar days by email; follow the app’s published support instructions.
• If a Guruu cancels a session, the learner receives a full refund per platform policy.

What happens when you cancel

Access and renewals

Cancellation prevents future automatic renewals but does not guarantee an immediate refund unless stated in the provider’s policy.

For workspace subscriptions, ensure you cancel at least 15 days before renewal to avoid being charged for the next term.

Data and account retention

Before cancelling, export any essential content; retention practices vary and you should confirm how long access or data remain available after the subscription ends.

Will I get a refund?

Knowledge-management platform policy

Guru does not provide refunds for seats added during the billing term or for cancellations after the renewal date. Missed renewal windows generally do not qualify for refunds.

Coaching bookings and Guru App refunds

• Coaching refunds are assessed case-by-case: valid reasons include no-show by the Guruu, failure to meet agreed requirements, breaches of standards, or verified technical issues.
• Coaching refunds typically exclude Stripe processing fees and a non-refundable US$3 booking fee when applicable.
• The Guru App (guruapp.in) allows cancellations within 30 days; refunds (if eligible) must be made no later than 14 days after the request.

Guru plans and pricing

App store subscription prices

Prices for the Guru AI study app on the Singapore App Store are listed in SGD for monthly, quarterly and annual plans below.

Notes on enterprise pricing

Enterprise and team pricing for the knowledge-management Guru is typically listed in USD per seat; check the official site for up-to-date enterprise rates.

Your consumer rights in Singapore

Cooling-off and digital goods

Singapore consumer protections may include cooling-off periods for some purchases, but rights vary by provider and type of digital service.

The Guru App’s 30-day cancellation window (where offered) may exceed common 14-day standards for some digital sales.

Service-specific limitations

• For coaching bookings, refunds depend on the provider’s stated policy and platform rules; changing your mind is often not a valid refund reason under those policies.
• Always review the specific provider cancellation policy (Flexible/Moderate/Strict) before paying to understand your rights.

Customer experiences

Positive feedback

Users praise Guru for ease of use, helpful AI features, and seamless integrations with Chrome and Slack that make knowledge accessible within workflow.

Testimonials often highlight value for onboarding, internal consistency, and effective in-context retrieval when configured well.

Common complaints

Recurring concerns focus on search limitations: exact-match dependency, limited filtering, and occasional irrelevant or duplicate results.

These issues can affect discoverability unless administrators curate content and structure cards carefully.

Documentation checklist

Before you cancel

• Subscription renewal date and billing cycle confirmation.
• Billing invoices or receipts for the current term.
• Screenshot or copy of the workspace admin’s cancellation request (written notice).

When requesting a refund or dispute

• Evidence of service failure: screenshots, session logs or no-show confirmations.
• Payment transaction IDs and card statements showing charges.
• Correspondence with the provider or Guruu showing attempted resolution.

Common mistakes

Missed notice windows

Waiting until after the renewal date is a frequent error; Guru requires written notice at least 15 days before renewal for workspace cancellations.

Missing this window often results in being charged for the next term without a refund.

Assuming automatic refunds

Many buyers assume refunds are automatic; in practice, refunds depend on the product: enterprise seats, mid-term seat additions and missed renewals are typically non-refundable.

For coaching or app purchases, refunds require specific qualifying reasons and documentation.

Comparative recap

Quick comparison overview

The table below summarizes cancellation notice and refund tendencies across the main Guru contexts: workspace subscriptions, coaching bookings, and the Guru App.

How to choose which path applies

Use this recap to identify which cancellation route fits your purchase and follow the provider-specific steps highlighted earlier.

After cancelling

Verify cancellation and billing

• Confirm you received written confirmation of cancellation and keep a copy.
• Check your card or billing statements for any unexpected charges after the cancellation date.

Helpful links and next steps

For official pricing and account pages, see Guru’s pricing page: Guru pricing.

For the Guru AI study app on the Singapore App Store, see: Guru AI on App Store (SG).

Address

Company address

Guru corporate address (public contact): 500 Yale Ave N, Seattle, Washington, 98109 US.

Local Singapore contact

No dedicated Singapore office contact is provided in the verified sources above; use the official site or app support for local enquiries and billing questions.