Cancellation Lark: Easy Method

What is Lark

Overview

Lark is a cloud-based collaboration platform for teams that combines messaging, documents, calendar and meetings in one app. It is used to manage communication and productivity across organisations.

Core features

Key features include chat, video meetings, shared documents and integrated calendar and workflows. Lark offers free and paid plans with additional meeting and storage capabilities.

How to cancel Lark

In-app (Lark app)

• Open the Lark app on your device.
• Go to My Lark → Settings → Account → Delete Account to cancel the program and erase your account/data.
• Using Delete Account will both cancel the program and remove account data; follow on-screen prompts to confirm.

Website and mobile app stores

• Website (individual membership): Log into your account on Lark’s website, then cancel auto-renewal or subscription in account settings. Cancel at least 24 hours before the next renewal.
• Mobile app stores: If you subscribed via Apple App Store or Google Play, cancel through the store’s subscription management interface. Lark follows the applicable mobile application store policies.

What happens when you cancel

Access and renewal

When you cancel auto-renewal your subscription will not renew at the next billing date. Access to paid features typically continues until the end of the paid billing period.

Data and account deletion

Using the app’s Delete Account option will erase your account and associated data as described in the app flow. If you only cancel subscription but do not delete your account, data may be retained per Lark’s policies.

Will I get a refund?

Annual subscriptions

• Lark offers a 7-day money-back guarantee on new annual subscriptions: a full refund is available if cancelled within the first 7 calendar days of purchase.
• This is a voluntary refund policy stated in Lark’s enrollment terms and conditions.

Partial periods and exceptions

• No refunds are available for partial-month or partial-year unused subscription periods.
• If you purchased via App Store/Google Play, refund rules and timeframes from those stores apply (you must request refunds through the store where you purchased).

Lark plans and pricing

Your consumer rights in Singapore

Cooling-off and refunds

Lark’s 7-day money-back guarantee for new annual subscriptions is a voluntary policy that provides a full refund if you cancel within 7 calendar days.

Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) has protections, but digital subscription cooling-off rules are not universally mandatory - check specific contract terms and Lark’s stated policies.

Platform and statutory considerations

• If you purchased through Apple or Google, refund and dispute processes follow those stores’ policies rather than Lark’s direct refunds.
• Lark disclaims refunds for partial unused periods; statutory fair dealing or implied fairness claims may be relevant in disputes under Singapore law.

Customer experiences

Positive feedback

Users report the free plan is easy to set up and that Lark’s integrated apps (calendar, documents) work well for team organisation.

Other reviewers highlight an intuitive interface and flexible calendar booking as useful strengths.

Negative feedback

Some users report reliability issues such as difficulty joining meetings on web or desktop platforms.

There are complaints about customer service, including difficulty cancelling via the app and delays in responding to cancellation emails; invoices continuing after attempted cancellation were also reported.

Documentation checklist

Before you cancel

• Account email and username used to sign up.
• Subscription details: plan name, purchase date, and billing period.
• Invoice or receipt showing the purchase and payment method.

If you need a refund or dispute

• Screenshots of subscription status and renewal dates in the app or website.
• Order number or transaction ID from the payment provider or app store.
• Copies of any support emails or cancellation confirmation messages.

Common mistakes

Not cancelling through the right channel

Many users try to cancel subscriptions inside the app when the purchase was made through the Apple App Store or Google Play. Platform purchases must be cancelled via the store’s subscription management.

Missing the cancellation window

For website-based subscriptions you must cancel at least 24 hours before the next renewal. Missing that window can result in an unwanted renewed charge.

Comparative recap

After cancelling

Confirming cancellation

Keep screenshots or emails that confirm cancellation and retention of any remaining access until the billing period ends. Retain invoices for accounting or refund claims.

Helpful links

• App information (Apple App Store): Lark on Apple App Store
• Third-party pricing reference: ToolAI - Lark pricing reference
• SME partner package (local partner): Rubify - SME Go Digital

Address

Registered office

1 Raffles Quay, #26‑10, South Tower, Singapore 048583.

Notes

This address is provided for reference; for subscription support or formal requests, use the support and subscription channels described above and retain your transaction documentation.