Cancellation Openphone: Easy Method

What is Openphone

Service overview

OpenPhone (now Quo) is a cloud-based business phone service that provides dedicated phone numbers for calls and SMS, voicemail transcription, call routing, and team collaboration features.

Who uses it

The service is commonly used by small teams and businesses that need multi‑device access, shared lines, and integrations with productivity tools.

How to cancel Openphone

Web (Quo web or desktop)

• Go to Settings → Plan & billing → Cancel Subscription in the web or desktop app.
• Type "cancel" when prompted to confirm cancellation.
• The service remains active until the end of the current billing period; phone numbers are typically held for up to 30 days.
• Reference: OpenPhone cancellation & refund policy.

iOS (App Store)

• Open iOS Settings → tap your name → Subscriptions → find the Quo/OpenPhone subscription.
• Cancel the subscription through the App Store subscription management screen.
• App Store purchases follow Apple's subscription flow; follow Apple prompts to complete cancellation.

Android (Google Play)

• Open the Google Play Store app → Menu → My apps & games → Subscriptions.
• Select the Quo/OpenPhone subscription and cancel through Play Store subscription settings.
• Google Play cancellations follow Play billing rules and retain access until period end.

What happens when you cancel

Access after cancellation

Your account remains active until the end of the billing period you paid for. You can continue using calls, messages, and features during that time.

Phone numbers and data

OpenPhone typically holds phone numbers for up to 30 days after cancellation; check your account for exact timelines.

Message history and recordings may be retained for a limited time; export any records you need before the hold period ends.

Billing and renewals

Cancelling stops future renewals, but charges already paid for the current period are not refunded under the standard policy.

If you cancelled via an app store, refunds and cancellations are subject to Apple or Google Play policies as well.

Will I get a refund?

OpenPhone policy

OpenPhone’s Help Center states that payments already made (for a full billing period) are non‑refundable after cancellation.

Service continues until the paid period expires; no pro‑rata refunds are issued under the stated policy.

Exceptions and trials

• Trial cancellations are handled differently; cancelling during a free trial prevents conversion to paid billing - see trial management guidance.
• If you purchased through Apple or Google, you may also review their refund procedures; however, OpenPhone itself states no refunds for paid periods.
• Reference: OpenPhone cancellation & refund policy and managing your trial.

Openphone plans and pricing

Overview

Below are the pricing lines converted to SGD as provided. App Store in‑app prices include Apple’s markup where noted.

Table of plans

Your consumer rights in Singapore

Statutory cooling-off and applicability

OpenPhone’s stated policy is "No refunds" for paid periods. Singapore law provides consumer protections under the Consumer Protection (Fair Trading) Act and Distance Contracts Regulations that may include a short cooling‑off window for some remote purchases.

B2B vs B2C and service type

Whether the statutory 14‑day right applies depends on whether the purchase is a B2C consumer contract and on the contract terms. OpenPhone is often used as a B2B subscription, in which case the cooling‑off rules may not apply.

What you can do

• Review your contract and the service’s Help Center policy.
• If you believe statutory rights apply, contact OpenPhone support and cite relevant Singapore consumer law.
• Consider a chargeback with your card issuer if the service materially fails and you cannot get a resolution.

Customer experiences

Positive feedback

Many users praise OpenPhone for an intuitive interface, multi‑device use, team collaboration features, and value pricing.

Customers also highlight features like voicemail transcription and AI call summaries as useful additions.

Source: Trustpilot reviews.

Negative feedback

Common complaints include slow or limited customer support, especially for urgent issues like number porting.

Users report technical bugs (message sync issues, unexpected logouts) and occasional call quality problems such as choppy audio or one‑way audio.

Sources: Trustpilot and third‑party summaries such as review roundup.

Documentation checklist

Before you cancel

• Account email and admin login details.
• Last invoice or billing statement showing payment period.
• List of phone numbers assigned to the account.

If you need support or disputes

• Screenshots of errors, call failures, or support correspondence.
• Porting requests, carrier confirmations, and timestamps for any failed actions.
• Payment method details for chargeback inquiries if necessary.

Common mistakes

Assuming immediate termination

Some users expect features to stop immediately on cancellation. In reality, access continues until the paid billing period ends.

Example: Cancelling mid‑month does not prorate or refund the remainder of that month under the stated policy.

Not exporting data or saving numbers

Users sometimes lose access to message history or phone numbers after the hold period. Export or document important messages and numbers before the 30‑day hold expires.

Example: Waiting until the final day to request a port may fail if documentation is incomplete; start porting or export early.

Comparative recap

At-a-glance comparison

The table below summaries key points to help decide whether OpenPhone meets your needs relative to typical expectations for cloud telephony services.

How OpenPhone compares

After cancelling

Immediate steps

• Export message history, voicemails, and any logs you need before access ends.
• Note the date your paid period ends and the date numbers will be released (typically up to 30 days).

Helpful links

• OpenPhone cancellation & refund policy
• Managing your trial
• User reviews (Trustpilot)

Address

Head office

OpenPhone / Quo - 466 Geary Street, San Francisco, California 94102, United States.

Postal and support notes

OpenPhone handles cancellations and billing via the app/web portal and app store billing flows; no separate physical mailing address is listed as the cancellation channel in help documentation.