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Cancellation Uplead: Easy Method
What is Uplead
Overview
Uplead is a B2B lead-generation platform that provides verified contact data, direct dials, and enrichment tools to help sales and marketing teams find prospects.
The service operates on subscription plans with monthly and discounted prepaid (annual/quarterly) billing options and a short trial for testing credits.
Core features
Key features include verified emails, mobile direct dials, a Chrome extension, CRM integrations, and advanced filtering for targeted lists.
Uplead offers credit-based plans and options for credit rollover on certain prepaid plans.
How to cancel Uplead
If you signed up on the Uplead website
- Contact Uplead support (live chat or email) and request cancellation at least 24 hours before your next billing cycle.
- Obtain written confirmation (email or live chat transcript) - without confirmation the subscription may auto-renew.
- Alternatively, open the web UI Billing page, go to Advanced Options and use the "Close Account" option to delete the account immediately.
- Consider selecting the Hibernation Plan (small monthly fee) if you want to pause the account but retain credits, settings and data.
If you signed up via App Store or Google Play
- For iOS subscriptions, use Apple’s subscription management (in-device Settings or Apple’s subscription portal) to cancel; Uplead cannot cancel App Store subscriptions for you.
- For Android/Google Play subscriptions, cancel through the Play Store subscriptions settings; Google handles billing and refunds for Play purchases.
- Keep a screenshot or confirmation of the platform-side cancellation; platform refunds and rules are handled by Apple or Google.
What happens when you cancel
Access and renewal
Cancelling stops future auto-renewals after your current paid period ends, provided the cancellation is processed before the renewal cutoff.
If cancellation is not confirmed, the subscription can auto-renew and charges will continue.
Data, credits and hibernation
Choosing the Hibernation Plan preserves credits, settings and data while pausing active use for a small monthly fee.
Using "Close Account" from Billing deletes account data immediately and may remove stored credits and settings.
Will I get a refund?
Web-purchased subscriptions (general policy)
- Fees paid for web-purchased subscriptions are generally non-refundable and non-transferable.
- Refunds are issued only at Uplead’s discretion on a case-by-case basis; discounted prepaid time is normally non-refundable.
- Exceptional unintended renewals caused by support failures may be eligible for refund for that renewal cycle.
App Store and Google Play purchases
If you subscribed through Apple or Google, refunds and cancellations follow Apple’s or Google’s policies respectively.
Uplead cannot directly process App Store or Google Play refunds; you must request refunds from the platform where you purchased.
Uplead plans and pricing
Pricing table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Free Trial (Test Drive) | S$0.00 | 7-day trial | 5 credits to test, verified emails, mobile direct dials, Chrome Extension |
| Essentials (Monthly) | S$133.65 | Monthly | 170 credits, verified emails, mobile direct dials, CRM integrations |
| Plus (Monthly) | S$268.65 | Monthly | 400 credits, data enrichment, email pattern intel, technographics, advanced filters, suppression list uploads |
| Essentials (Annual) | S$99.90 | Monthly equivalent (billed annually) | Same as Essentials, plus credit rollover |
| Plus (Annual) | S$201.15 | Monthly equivalent (billed annually) | Same as Plus, at discounted rate |
Pricing notes
Prices are approximate SGD conversions from USD using an exchange estimate; actual billed amounts may vary with exchange rates.
No official SGD pricing is published on the verified source; see the official pricing page for the base plans.
Your consumer rights in Singapore
Key legal protections
Singapore consumers are protected by laws such as the Consumer Protection (Fair Trading) Act (CPFTA) against unfair practices like hidden subscription traps.
If a supplier uses misleading auto-renewal or hides cancellation paths, that conduct may be challengeable under Singapore consumer law.
Practical redress steps
- Collect written records of purchase, renewal, and cancellation attempts before seeking redress.
- If unresolved, consumers can approach CASE (Consumers Association of Singapore) for advice and potential mediation.
Customer experiences
Positive feedback
Many users report Uplead has an intuitive UI, high-quality contact data, useful filtering and good CRM integrations.
Reviewers on business review platforms highlight accuracy of contacts and ease of use for prospecting.
Negative feedback
Other users complain about hidden cancellation steps, unexpected auto-renewals, and difficulties obtaining refunds.
Some reports cite trouble cancelling without direct support confirmation and dissatisfaction with customer service response times.
Documentation checklist
What to gather before contacting support
- Account email and user ID used to sign up.
- Date of purchase or renewal and last billing transaction details.
- Any screenshots or transcripts of the dashboard Billing page and Advanced Options if applicable.
What to keep after cancellation
- Written confirmation of cancellation (email or chat transcript).
- Billing statements showing the last charge and any refund confirmation if issued.
- Records of attempts to contact support (dates, times, method).
Common mistakes
Hidden cancellation links
Users often miss the "Close Account" option because it is under Advanced Options in Billing; overlooking it can cause unwanted renewals.
Always check Advanced Options and obtain explicit confirmation rather than assuming dashboard actions complete cancellation.
Assuming automatic refunds
Many expect automatic money-back guarantees; Uplead’s web-purchased subscriptions are generally non-refundable unless Uplead grants an exception.
Do not assume a missed cancellation will be automatically refunded - secure confirmation before the renewal date.
Comparative recap
How to read this table
The table summarizes cancellation routes, refund likelihood and the primary action you must take for each purchase channel.
Use it to pick the correct cancellation path and to know where refunds, if any, are decided.
Quick summary table
| Purchase route | How to cancel | Refund likelihood | Key note |
|---|---|---|---|
| Web (Uplead website) | Contact Uplead support; or Billing → Advanced Options → Close Account | Low (non-refundable by default); exceptions discretionary | Obtain written confirmation; Hibernation Plan available |
| App Store (iOS) | Cancel via Apple subscription settings or Apple support channels | Managed by Apple (follow Apple refund process) | Uplead cannot cancel or refund App Store purchases directly |
| Google Play (Android) | Cancel via Play Store subscriptions settings | Managed by Google (follow Google refund process) | Uplead cannot cancel or refund Google Play purchases directly |
After cancelling
Immediate actions
- Save the cancellation confirmation email or chat transcript as proof.
- Monitor your bank or card statement for any unexpected charges after the confirmed cancellation date.
Useful links
Official Uplead pricing and plan details (for plan comparisons or to re-subscribe):
https://www.uplead.com/pricing/
Address
Registered office
12 WOODLANDS SQUARE, #13-79 WOODS SQUARE, SINGAPORE 737715.
Contact pointers
When contacting support, use the account email and include the purchase/renewal dates to speed handling of cancellations or refund requests.
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Written by Karthik Ho
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.