Cancellation Frame.Io: Easy Method

What is Frame.Io

Overview

Frame.io is a cloud-based video collaboration platform for uploading, reviewing and sharing video projects. It is commonly used by editors, producers and clients to centralise feedback and speed review cycles.

Core functionality

Key features include timestamped comments, integrations with NLEs such as Premiere Pro, mobile apps and secure share links. Storage, seats and advanced security vary by plan.

How to cancel Frame.Io

Cancel via web (billing dashboard)

• Sign in to your Frame.io account on the website.
• Go to Account or Billing in the menu.
• Select "Cancel Subscription" and follow the on-screen prompts.

Cancel via mobile store or in writing

• If purchased through Apple App Store or Google Play, cancel the subscription in that store - Frame.io cannot cancel it for you.
• Optional: send written notice (registered mail) to Frame.io including account email, account owner name and subscription/order details if you prefer paper proof.

What happens when you cancel

Access after cancellation

When you cancel via the web dashboard, your access remains active until the end of the current billing period.

After the billing term ends, your paid access and member seats are removed unless you renew.

Data and renewal

Your project data generally remains in the account but access levels and storage limits change when the subscription ends.

Automatic renewal stops after cancellation; you will not be charged for subsequent periods.

Will I get a refund?

Standard refund policy

• Frame.io does not provide prorated or general refunds for unused portions of a billing term when you cancel via the web - your subscription runs until the term end.
• For subscriptions bought through the App Store or Google Play, refund requests must go through those stores and are subject to their policies.

Exceptions and special cases

• Frame.io explicitly offers a 14-day full-refund right only for purchasers located in the EU or Turkey; this does not automatically apply to Singapore users.
• In rare or exceptional cases (for example, billing errors) Frame.io has issued refunds at its discretion, but those are not a guaranteed policy for Singapore customers.

Frame.Io plans and pricing

Pricing table

Pricing notes

Frame.io lists prices in USD on its site; there is no official SGD pricing for Singapore accounts.

Final SGD amounts depend on your payment provider’s exchange rate and any card or bank fees.

Your consumer rights in Singapore

Refund and cooling-off

Frame.io’s 14-day refund applies only to buyers in the EU and Turkey; Singapore users are not automatically entitled to the same cooling-off by Frame.io policy.

Digital subscription refunds are generally more limited under Singapore practice unless the provider states otherwise.

Options if you believe you were wrongly charged

• Request a refund from Frame.io support and provide billing details and evidence.
• If payment was by credit card, consider contacting your card issuer about a chargeback if you cannot resolve the issue with the vendor.

Customer experiences

Positive feedback

Review sites note strengths such as easy review workflows, timestamped comments, good NLE integration and useful mobile apps.

Users praise organised feedback and features that streamline client reviews.

Criticisms and issues

Other reviews report billing problems, mixed customer support experiences and occasional product bugs or regressions that affect workflows.

Trustpilot shows a range of ratings and criticisms; read recent reviews to set expectations.

Documentation checklist

What to prepare before cancelling

• Account email and account owner name.
• Subscription plan name and billing period details.
• Last invoice or payment receipt (date, amount, transaction ID).

What to include in written notice (if used)

• Clear statement of cancellation and desired effective date.
• Contact details and any supporting billing documents.
• Send by registered mail if you need proof of delivery.

Common mistakes

Canceling in the wrong place

A common error is attempting to cancel a store subscription from the web dashboard when the purchase was made through the App Store or Google Play.

If the purchase was made via a mobile store, you must cancel in that store to stop future charges.

Expecting automatic refunds

Many users expect prorated refunds after cancelling mid-term; Frame.io’s standard policy does not provide prorated refunds for web cancellations.

Assume access continues until the billing period ends and plan accordingly to avoid surprises.

Comparative recap

Quick comparison

Notes on comparison

For purchases outside the EU/Turkey, standard refunds are limited and largely discretionary.

Always confirm the purchase channel (web vs app store) before attempting to cancel.

After cancelling

What to check

• Confirm cancellation in your Frame.io account billing page or via email confirmation.
• Download any files or exports you need before the subscription term ends.

Useful links

• Frame.io pricing and plans (support)
• Frame.io iOS app download (support)
• Cancellation guide overview
• Recent customer reviews on Trustpilot

Address

Primary contact address (mailing)

501 N. El Camino Real, Ste 220, San Clemente, CA 92656, United States.

Corporate / administrative address

345 Park Avenue, San Jose, CA 95110, United States (Adobe Inc. corporate address listed as registrant/administrative address).