Cancellation Livedrive: Easy Method

What is Livedrive

Overview

Livedrive is a subscription cloud-storage service that provides online backup, file syncing and secure storage for individuals and businesses.

It uses a subscription model and offers features intended for continuous backup and remote access to stored files.

Main features

Typical features include automatic backup, file restore and file-syncing across devices, depending on the plan purchased.

User experience and reliability vary across reports; see the "Customer experiences" section below for a balanced summary.

How to cancel Livedrive

Subscriptions purchased via the website

• Contact Livedrive customer service before the renewal date to stop automatic renewal. Aim to contact at least one week before renewal to avoid being charged.
• You may be able to cancel by submitting an online cancellation form or by sending a printed cancellation form by post to the cancellation address (see Address section).
• Keep written confirmation of the cancellation (email or reference number) and a record of the date you requested cancellation.

Subscriptions via Apple App Store or Google Play

• Subscriptions bought through Apple or Google must be cancelled through your Apple ID or Google Play account settings; uninstalling the app does not stop auto‑renewal.
• For specific steps on cancelling in the App Store or Google Play, see the guidance here: Cancel trial subscriptions via Apple/Google.
• After cancelling on the platform, save the platform confirmation (screenshot or email) as proof of cancellation.

What happens when you cancel

Access to your files

Access after cancellation depends on your plan terms. Typically your account remains accessible until the end of the paid term, but you should confirm this when you cancel.

Always keep local copies of critical files before cancelling to avoid accidental data loss.

Renewal and billing

If you cancel before the renewal cutoff, automatic renewal should be stopped and future charges avoided.

If you miss the cutoff, you may be billed for the next term; disputed charges will depend on the provider’s refund policy and your payment method.

Will I get a refund?

General refund policy

Refunds are not guaranteed. Livedrive’s usual position is that fees are non‑refundable except where the Terms of Use specify otherwise.

Free trials typically last two weeks; if you do not cancel before the trial ends you may be billed and refunds for that billing are not automatic.

Exceptions and how to request

• One documented exception under UK Terms: if Livedrive makes a material change to the service, users notified can terminate within 30 days and may be eligible for a refund of the unexpired fixed term. See the terms overview: Terms - material change / refunds.
• Refund requests are handled case‑by‑case. When requesting a refund, provide order details, proof of payment and a clear explanation of the reason.
• Keep copies of communications and allow time for the provider to respond before escalating to your payment provider or a consumer body.

Livedrive plans and pricing

Where to check current pricing

Official, current prices and plan details should be checked on Livedrive’s official website or in the App Store / Google Play store pages.

This guide does not invent or guess prices; contact Livedrive support or view the official product pages for live pricing.

Notes about local pricing

No SGD‑denominated pricing for Livedrive could be located in verified sources for Singapore as of 2025/2026.

If you need Singapore pricing, check the provider’s official website or the relevant app store before subscribing.

Your consumer rights in Singapore

Key local considerations

Singapore consumers have protections against unfair contract terms and misleading practices under local consumer law and regulatory frameworks.

Keep records of contracts, receipts and communications - these are important if you pursue a dispute or refund.

Where to get help

If you have a dispute, consider contacting local consumer advice organisations such as the Consumers Association of Singapore (CASE) for guidance and mediation options.

You may also contact your card issuer for a chargeback if the provider will not resolve an unauthorised or incorrectly billed charge.

Customer experiences

Positive feedback

Many customers praise Livedrive for ease of use, good value and fast upload performance for large data sets.

Positive reviews often highlight a user‑friendly interface and straightforward backup management; see sample reviews here: Trustpilot Livedrive reviews.

Negative feedback

Negative reports include missing files after restoration and concerns about the reliability of backups, which some users experienced.

Complaints also cite poor or slow customer support and reports of accounts being cancelled with loss of access; see consumer reports: TopConsumerReviews - Livedrive.

Documentation checklist

What to prepare before cancelling

• Account email address and username
• Order number, invoice or payment receipt
• Subscription renewal date and trial start/end dates
• Payment method details (last 4 digits of card)

What to save after cancelling

• Cancellation confirmation email or reference number
• Copies/screenshots of any messages sent to support
• Local backups of critical files and a record of when access ends
• Any responses from Livedrive about refunds or account closure

Common mistakes

Assuming uninstall cancels subscription

Uninstalling the Livedrive app does not cancel subscription billing. Many users continue to be charged because the platform subscription remains active.

Always cancel via the website or the app store subscription settings and retain confirmation.

Waiting too late to cancel

Waiting until the renewal date can result in an automatic charge; aim to cancel at least one week before renewal when cancelling via provider customer service.

Not keeping cancellation proof or forgetting to check plan end dates are common causes of disputes that become harder to resolve.

Comparative recap

Quick comparison

The table below summarizes key points about Livedrive’s cancellation, refund and support characteristics.

How to read this table

Use the table to compare the practical aspects you care about: how to cancel, likelihood of refund, and reported support quality.

After cancelling

Verify the cancellation

Save and verify any confirmation of cancellation. If you do not receive confirmation, contact the provider again and keep records of your attempts.

If billed despite cancelling, gather evidence (screenshots, confirmation) and contact your payment provider or a consumer body if needed.

Next steps and alternatives

If you need a new backup solution, research alternatives and test restore processes before moving critical data.

For App Store/Play cancellations guidance, see: App Store / Google Play cancellation instructions.

Address

Mailing address for cancellations

Livedrive, Cancellation Dept. 3rd Floor, 18 Mansell Street, London, E1 8AA, UK.

If you choose to mail a printed cancellation form, send it to the address above and retain proof of posting or delivery.

How to use this address

Include your account details, order number, date of cancellation request and a clear statement that you wish to cancel the subscription and stop auto‑renewal.

Keep copies of the letter and any postal tracking information; follow up with customer service if you do not receive confirmation.