Cancellation Tutanota: Easy Method

What is Tutanota

Overview

Tutanota is an encrypted email and secure cloud service that focuses on privacy, end-to-end encryption and a minimal, ad-free experience.

It provides a Free tier plus paid subscriptions that add features and business capabilities. Check the official site for exact plan details.

Core features

Tutanota encrypts mailbox data, offers a web client and native apps, and limits tracking and ads for increased privacy.

Paid plans add features such as custom domains, additional storage and priority support; see the official pricing page for current options.

How to cancel Tutanota

Cancel via the web interface (direct subscriptions)

• Log in to your account on the Tutanota web client.
• Go to Settings → Subscription and select the Free plan to downgrade; this stops automatic renewal.
• Confirm the change and keep any confirmation emails or invoice records for your files.

Cancel App Store / Google Play subscriptions

• If you subscribed through Apple App Store or Google Play, cancel directly through Apple or Google subscription management.
• Open the App Store / Google Play subscriptions page on your device and follow the standard store steps to stop renewal.
• Tutanota cannot cancel store subscriptions for you; use the store’s support if you have trouble.

Need help cancelling

If you cannot cancel via the web or store, gather your invoice and subscription details and contact Tutanota support or the store provider for assistance.

Keep record of timestamps and confirmation messages after cancellation for future reference.

What happens when you cancel

Access and feature changes

Downgrading to the Free plan stops subscription renewal but retains the account. Paid features tied to the subscription will end at the end of the paid period.

After downgrade you may lose in-app direct support access and some premium capabilities immediately or at period end.

Data retention and availability

Your mailbox and data generally remain accessible, subject to Free plan limits. You should export or back up any data you need before feature loss or long-term inactivity.

If you plan to stop using the account, export emails and attachments beforehand to avoid losing access to premium-only storage.

Will I get a refund?

14-day statutory right (EU/Germany)

Tutanota acknowledges a 14-day statutory right of withdrawal for private consumers under EU/German distance-selling rules for first-time purchases.

This means you may request a refund within 14 days from the date of contract for online purchases made directly with Tutanota.

How to request a refund

• After downgrading to Free, send a refund request by email to [email protected] (replying to the invoice email is common practice).
• Include purchase date, invoice number and the reason for the request (no reason required within the 14-day period).
• Some users report quick processing; outcomes can vary and complete refunds are not guaranteed outside the withdrawal window.

Exceptions and denials

Refunds may be denied if the 14-day withdrawal period has passed or if the request lacks necessary information. Keep clear records to support your request.

If you subscribed via a third-party store (Apple/Google), refunds may need to be handled by the store provider under their refund policies.

Tutanota plans and pricing

Where to check current prices

Do not rely on third-party estimates for plan costs. Always check the official pricing page for current plans and billing details.

Official pricing and plan comparisons are available at: Tutanota pricing.

Billing methods

Tutanota subscriptions bought on the web use direct billing through Tutanota, while mobile subscriptions may be billed through Apple or Google store accounts.

Billing source affects how you cancel and where you must request refunds; note the original payment channel when managing subscriptions.

Your consumer rights in Singapore

General position

Singapore does not generally provide the same EU-style automatic 14-day withdrawal for digital subscriptions. Consumer protections vary by transaction type.

Rights and remedies can depend on the payment method, merchant terms and the nature of the digital service purchased.

Practical steps for Singapore residents

• Check your payment source (credit card, Apple ID, Google Play) for refund options and dispute procedures.
• Contact your card issuer or payment provider about chargebacks only after attempting to resolve the issue with Tutanota.
• Consider contacting local consumer advice bodies if you need guidance on rights and dispute resolution in Singapore.

Customer experiences

Positive feedback

Users commonly praise Tutanota’s privacy focus, encryption, ad-free UI and long-term reliability for Free accounts.

Some users report prompt resolution of specific issues such as sync delays when support is available.

Negative feedback

Common complaints include slow search, occasional app sync bugs, and frustrations with refunds or support responsiveness after downgrading.

For aggregated user reviews see: Tutanota on Trustpilot.

Documentation checklist

What to prepare before contacting support

• Account email address and username.
• Invoice number(s) and purchase date(s).
• Screenshot or copy of the subscription page showing your plan.
• Payment method details (card, Apple ID, Google Play order ID).

Additional items to include in refund requests

• A clear statement requesting a refund and, if within 14 days, reference the statutory withdrawal.
• Any prior correspondence with support and confirmation of downgrade to Free.
• Your preferred refund method and contact details for follow-up.

Common mistakes

Cancelling in the wrong place

A frequent error is attempting to cancel a store subscription from the Tutanota web settings. If you subscribed via Apple/Google, you must cancel through the store.

Conversely, web subscriptions must be downgraded from Settings → Subscription in the Tutanota web client.

Missing the refund window or documentation

Another common issue is waiting past the 14-day withdrawal period or failing to keep invoices and timestamps; this can lead to denied refund requests.

Always capture invoice emails and request refunds promptly if you intend to rely on the statutory withdrawal right.

Comparative recap

Summary table

How to read this table

Use the table to quickly compare cancellation and refund differences between Free and Paid approaches.

Refer to the official pricing page for the most accurate plan details and billing periods.

After cancelling

Next practical steps

• Export or back up important emails, contacts and attachments before premium features end.
• Save invoice and confirmation emails related to the cancellation and any refund correspondence.

Helpful links

• Official pricing and plan details: Tutanota pricing
• Mobile app (Apple App Store Singapore): Tutanota on the App Store
• Independent user reviews and experiences: Trustpilot

Address

Company address

Tutao GmbH, Deisterstr. 17a, 30449 Hannover, Germany.

Contact email

For refund requests and billing inquiries email: [email protected]. Include invoice details and purchase date for faster handling.