Cancellation Vimeo: Easy Method

What is Vimeo

Overview

Vimeo is a cloud-based platform for hosting, sharing and managing high-quality videos aimed at creators and businesses.

It offers subscription tiers with added upload allowance, privacy controls and embed options for professional use.

Core features

Features include high-resolution playback, customizable embeds, privacy settings and team collaboration tools.

Plans vary by storage, support level and advanced features such as analytics and OTT tools.

How to cancel Vimeo

Cancel a web subscription (vimeo.com)

• Sign in at your account on vimeo.com.
• Go to Billing → Membership plan → Cancel subscription.
• Follow the on-screen prompts to confirm; access continues until the end of the billing period.
• See official steps: Cancel my subscription.

Cancel subscriptions purchased through app stores

• iOS (App Store): Cancel via your Apple account subscription settings - not on Vimeo’s website.
• Android (Google Play): Cancel via Google Play Store → Subscriptions; cannot be canceled on Vimeo’s website.
• If you need guidance for store-managed purchases, follow the store’s support flow to manage or cancel.

What happens when you cancel

Access after cancellation

If you cancel a subscription purchased directly on vimeo.com, you retain plan features until the end of your current billing period.

No immediate downgrade occurs; you simply won’t be charged at the next renewal.

Data and content retention

Your uploaded videos and account remain available under your account settings unless you delete them manually.

After a plan expires, features tied to the plan (storage limits, team seats) may be restricted until you re-subscribe.

Will I get a refund?

Refund policy for web purchases

Monthly plans bought directly on Vimeo are refundable within 3 days of purchase.

Annual plans bought directly are refundable within 14 days (or longer if required by applicable law).

See the official policy: Vimeo refund policy.

Refunds for app store purchases and VOD

• App Store (iOS): Vimeo cannot process refunds for in‑app purchases; request refunds through Apple Support or the App Store purchase history.
• Google Play (Android): Request refunds via Google Play support; Vimeo may assist but its refund policy does not automatically apply.
• Vimeo On Demand (VOD) purchases are final and non‑refundable except at Vimeo’s discretion: VOD viewer agreement.

Vimeo plans and pricing

Price list (Apple App Store Singapore snapshot)

The table below lists plan names and prices as shown in the Apple App Store Singapore.

Prices may change; consult the App Store or Vimeo for real‑time pricing.

Your consumer rights in Singapore

Refund and cancellation rights

Vimeo’s terms provide a 3‑day refund window for monthly web purchases and 14 days for annual web purchases.

These windows may satisfy or exceed local statutory cooling‑off rights where applicable.

In‑app purchases and platform policies

Purchases made via Apple App Store or Google Play are governed by those platforms’ terms; Vimeo’s web refund policy does not apply.

For store purchases you should follow Apple or Google refund procedures to assert your rights.

Customer experiences

Positive feedback

Many users praise Vimeo for high-quality 4K uploads, reliable embed behavior and fine-grained privacy controls for professional showcases.

These strengths make Vimeo attractive for indie filmmakers, SaaS demos and ad‑free playback needs.

Negative feedback

Common complaints include slow or unresponsive customer support and limited live‑help options for some users.

Users also report occasional UI changes that affect usability and variable playback quality for embedded videos.

Documentation checklist

What to gather before you cancel

• Account email and password (sign-in credentials).
• Billing details (last payment date, payment method).
• Subscription plan name and renewal date.
• Receipt or order confirmation if you purchased directly.

Store purchases checklist

• For App Store purchases: Apple ID, order number from App Store purchase history.
• For Google Play purchases: Google account and Play order receipt.
• Keep screenshots of subscription settings or confirmations for disputes.

Common mistakes

Trying to cancel the wrong place

A common error is attempting to cancel an App Store or Google Play subscription from vimeo.com; those must be canceled in the store account settings.

Attempting to cancel in the wrong place can delay refunds or lead to unexpected charges.

Assuming immediate data deletion

Some users expect their videos and account data to be removed immediately after cancelling; cancellation only stops renewal.

To fully remove content you must delete videos or close the account manually following Vimeo’s account deletion flow.

Comparative recap

Quick comparison

The table below compares key points for direct web purchases vs. app store purchases.

Use this to pick the correct cancellation and refund path.

After cancelling

Official help and next steps

• Cancel web subscription: Cancel my subscription.
• Refund policy and questions: Vimeo refund policy.
• VOD purchases (non‑refundable except at Vimeo’s discretion): VOD viewer agreement.
• If your subscription was purchased through the App Store, review your subscription in the App Store: Vimeo on the App Store (SG).

Follow-up actions

After cancelling, verify your account billing page for cancellation confirmation and keep any confirmation emails or screenshots.

If you need a refund for an in‑app purchase, contact the relevant platform (Apple or Google) as Vimeo cannot directly issue those refunds.

Address

Registered office (Singapore)

Vimeo Singapore Pte. Ltd.

8 Wilkie Road, #03-01, Wilkie Edge, Singapore 228095

Use of address

Use this address for official correspondence or legal notices relating to Vimeo Singapore operations.

For account, billing or support queries, use the in-app or help center channels first for fastest resolution.