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Cancel ROOMSTER
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Roomster service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Roomster: Easy Method
What is Roomster
Service overview
Roomster is an online platform that connects people seeking roommates, shared housing and social/dating connections. Users create profiles, post or browse listings, and use messaging and verification features to interact.
The service operates globally and offers paid upgrades for additional access such as messaging, ID verification and background checks.
Main features
Roomster includes profile creation, listing creation, search and messaging tools, plus optional ID verification and background-check purchases.
Paid features are offered as in‑app purchases and subscriptions depending on platform and region.
How to cancel Roomster
Cancel on the web (browser)
- Log into your Roomster account in a browser.
- Go to Settings under Account → Subscription → “Cancel my Subscription”.
- Cancellation takes effect after the current paid period ends; you retain access until then and are downgraded to Basic Membership.
- Note: Roomster states no mail‑in or email cancellations are accepted. See Roomster terms: Terms of Use.
Cancel on iOS and Android
- iOS (App Store): Cancel via your Apple ID subscription settings in the Apple App Store. Roomster cannot cancel App Store subscriptions for you.
- Android (Google Play): Cancel via your Google Play Store subscription settings. Roomster cannot cancel Google Play subscriptions for you.
- If you bought through an app store, follow that store’s refund/cancellation procedures for billing questions.
What happens when you cancel
Access and membership
After cancelling, your paid subscription remains active until the end of the current paid period. You retain full access until that time.
When the paid period ends, your account is downgraded to Basic Membership with reduced functionality.
Account data and renewals
Automatic renewal is stopped for the next cycle once cancellation is processed via the correct channel.
Roomster’s terms outline how services and data are handled; review their terms for details: Terms of Use.
Will I get a refund?
Standard refund policy
- Refunds are only available if "no Services rendered" - i.e., you did not use the paid services at all.
- Using services such as posting listings, creating a profile, messaging, megaphone, mailbox or ID Check counts as services rendered and generally voids eligibility for a refund for the initial paid period.
Exceptions and pro‑rata refunds
- If a subscription renews automatically and you cancel during a renewal period, a pro‑rata refund for unused days may be possible - you must cancel first, then use the platform’s “request refund” option.
- Roomster’s public terms do not state a 14‑day cooling‑off right; statutory rights under Singapore law may still apply in certain circumstances.
Roomster plans and pricing
Pricing overview
The following table lists in‑app purchase prices shown on the Singapore App Store as one‑off purchases for various Full access bundles, ID verification and background check services.
Use the app store receipt or billing statement to confirm the purchase and date when seeking refunds or disputes.
| Plan | Price | Period |
|---|---|---|
| Full access (various tiers) | S$4.48 | In‑App Purchase (one‑off) |
| Full access (higher tier) | S$16.98 | In‑App Purchase (one‑off) |
| Full access (larger bundle) | S$41.98 | In‑App Purchase (one‑off) |
| Full access (even larger bundle) | S$72.98 | In‑App Purchase (one‑off) |
| Full access (largest bundle) | S$178.98 | In‑App Purchase (one‑off) |
| ID Verification | S$3.98 | In‑App Purchase (one‑off) |
| ID Verification (mid tier) | S$8.98 | In‑App Purchase (one‑off) |
| ID Verification (high tier) | S$19.98 | In‑App Purchase (one‑off) |
| Background Check | S$14.98 | In‑App Purchase (one‑off) |
Your consumer rights in Singapore
Legal protections
Singapore consumers are protected by laws such as the Consumer Protection (Fair Trading) Act (CPFTA), which guards against unfair contract terms and misleading practices.
If terms are found to be unfair, some clauses may be unenforceable under local law.
Practical steps if you have a billing dispute
- Contact your bank or card issuer to dispute unauthorised charges if cancellations did not stop billing.
- File a complaint with the Consumers Association of Singapore (CASE) if you believe the merchant breached fair trading obligations.
- Be aware Roomster’s terms include a Florida arbitration clause with a 30‑day opt‑out; review the terms carefully if you consider legal action: Terms of Use.
Customer experiences
Positive feedback
Some users report the platform is easy to use for listing rooms and filling in profiles, and that they received inquiries successfully.
These positive notes often highlight simple listing flows and straightforward profile creation.
Common complaints
Numerous reviews mention unexpected charges, pay‑to‑message models, fake or low‑quality profiles, app instability and poor customer support.
Users also report difficulties stopping charges after cancellation and challenges obtaining refunds; see user reviews for examples: Trustpilot reviews.
Documentation checklist
Before contacting support or filing disputes
- Screenshot of the subscription page or purchase receipt showing plan and date.
- Record of cancellation steps taken (screenshots of Settings → Subscription → Cancel my Subscription).
- Billing statements showing charges (card/bank statements).
If you escalate a dispute
- Copies of any correspondence with Roomster (timestamps and content).
- App store purchase receipts (Apple/Google) if bought through an app store.
- Bank dispute reference numbers if you initiate a chargeback.
Common mistakes
Wrong cancellation channel
Users often delete the app but do not cancel the subscription in the App Store or Google Play. This does not stop recurring billing.
Always cancel subscriptions in the store where you purchased them (Apple ID or Google Play account) when applicable.
Assuming automatic refunds or cooling‑off
Some users assume an automatic 14‑day cooling‑off or full refund after initial use. Roomster’s terms require “no Services rendered” for a refund, so partial usage commonly voids refunds.
Keep clear records and cancel before renewing to preserve options for pro‑rata refunds on renewals.
Comparative recap
Quick comparison points
The table below summarises key practical differences and expectations when using Roomster versus general marketplace norms.
Use this to compare ease of cancellation, refund prospects and example pricing.
| Criteria | Roomster | Period |
|---|---|---|
| Cancellation method | Cancel in‑app account Settings on web; App Store/Google Play cancellations must be done through those stores. | N/A |
| Refund likelihood | Refund only if no services rendered; pro‑rata possible after renewal with request. | N/A |
| Example entry price | Full access from S$4.48 (one‑off in‑app purchase). | In‑App Purchase (one‑off) |
| Dispute / legal terms | Arbitration in Florida with 30‑day opt‑out; may limit class actions. | N/A |
After cancelling
What to watch for
Keep monitoring your bank or card statement for any further charges for at least one billing cycle after cancellation.
If you see unexpected charges, gather documentation and contact your bank immediately to dispute them if necessary.
Helpful links
- Roomster Terms of Use: https://roomster.com/en-SG/terms/
- Cancellation help / community articles: Postclic: Cancellation guide
- Refund and user experience reports: Revdex reviews
- User reviews for broader context: Trustpilot: Roomster
Address
Legal / mailing address
Roomster lists a Florida address for dispute‑related correspondence: 529 West 41st Street, #280, Miami Beach, Florida 33140, United States.
Refer to the Roomster Terms of Use for more details on legal notices and opt‑out procedures: Terms of Use.