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Cancel BAYYINAH
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I hereby notify you of my decision to terminate the contract relating to the Bayyinah service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Bayyinah: Easy Method
What is Bayyinah
Overview
Bayyinah is an online education platform focused on Quranic Arabic, Quranic studies, and related Islamic courses. It operates on a subscription model that grants access to video lessons and course content.
Who it serves
The service targets learners of all ages seeking structured Arabic and Quran study with recorded lectures and course materials. Subscriptions are available via web and through app stores.
How to cancel Bayyinah
Cancel via web (Stripe)
- Log into your Bayyinah TV account on the web.
- Go to Profile → Subscriptions.
- Click the three dots next to the active subscription and choose "Cancel Subscription".
- Access remains until the end of the paid billing period.
Cancel via app stores or PayPal
- If you subscribed through the Apple App Store, Google Play, or PayPal, you must cancel directly in that platform's subscription settings.
- Bayyinah cannot cancel or access billing for subscriptions billed by those platforms.
Older / legacy subscriptions
- Subscriptions created before 1 Oct 2020 use legacy cancellation processes and forms. These still provide access until the end of the paid period.
- If you have an older subscription, check your account details or contact support for legacy instructions.
What happens when you cancel
Access and renewal
After cancelling you retain full access to Bayyinah TV content until the last day of your current paid billing cycle. There will be no further automatic renewals after cancellation.
Data and account
Your account and viewing history typically remain available, but content access is removed once the billing period ends. If you need account deletion, contact support for options.
Will I get a refund?
Monthly subscription refunds
Monthly subscriptions are non-refundable. There are no pro‑rated refunds or credit for partial unused time on monthly plans.
Yearly subscription refunds and exceptions
Yearly subscriptions are eligible for a full refund if cancelled within 30 days of the purchase date. Refund requests must be made within that 30‑day window.
Duplicate charges and mistakes
- Mistaken double charges or duplicate invoices may be eligible for refunds if reported within 30 days.
- For refunds or disputes (including duplicate charges) contact Bayyinah’s chat support as soon as possible.
Bayyinah plans and pricing
Pricing table
| Plan | Price (S$) | Period | Features |
|---|---|---|---|
| Monthly Subscription | S$14.98 | monthly | Access to all Bayyinah TV content (Quran & Arabic courses) |
| Yearly Subscription | S$149.98 | annual | Access to all Bayyinah TV content for one year |
| Gift Monthly Subscription | S$14.98 | monthly | Same as Monthly Subscription (purchasable as a gift) |
| Gift Yearly Subscription | S$149.98 | annual | Same as Yearly Subscription (purchasable as a gift) |
Notes
These prices reflect Singapore App Store listings and the plans Bayyinah offers for full access to its content libraries.
Your consumer rights in Singapore
Refund window and policy
Bayyinah’s stated refund policy governs eligibility: yearly plan refunds within 30 days; monthly plans are generally non‑refundable. There is no explicit statutory 14‑day cooling‑off right published by Bayyinah.
Platform‑billed subscriptions
If you subscribed through Apple, Google, or PayPal, cancellations and refunds are controlled by those platforms and must be handled through their systems.
Dispute resolution and timing
- For mistaken charges or refund requests (within 30 days) contact Bayyinah chat support promptly.
- Platform-billed disputes must be raised with the app store or payment provider according to their procedures.
Customer experiences
Positive feedback
Many users praise Bayyinah for in-depth Quranic and Arabic material and high-quality lectures by Ustadh Nouman Ali Khan.
Reviewers often report transformative learning experiences and suitability for diverse age groups.
Negative feedback
Some users report playback interruptions, errors like "Something wrong happened," and lack of background playback or autoplay features.
Other complaints include app performance issues such as lag, choppy scrolling, and progress-tracking errors on certain devices.
Documentation checklist
What to prepare before contacting support
- Account email and username associated with Bayyinah TV.
- Order date and last invoice or receipt showing the charge.
- Payment method used (credit card, Apple/Google/PayPal) and last four digits if applicable.
- Screenshots of the subscription entry in your account or of the duplicate charge.
- If billed through an app store, a screenshot of the subscription entry in the App Store or Google Play subscriptions page.
Why this matters
Having these items ready speeds up verification and helps support validate refund or cancellation requests within the relevant windows.
Common mistakes
Cancelling the wrong place
A frequent mistake is cancelling on the Bayyinah website when the subscription was billed through Apple, Google, or PayPal. That will not stop renewals from the app store or payment provider.
Missing the refund window
Another common error is assuming a pro‑rata refund applies for monthly plans. Monthly plans are generally non‑refundable, and yearly refunds require action within 30 days.
Comparative recap
Quick comparison
| Billing method | Ease of cancellation | Refund eligibility | Access after cancel | Period |
|---|---|---|---|---|
| Web (Stripe) | Cancel in-account via Profile → Subscriptions | Yearly: full refund within 30 days. Monthly: non‑refundable. | Access until end of paid billing period | monthly / annual |
| Apple App Store / Google Play / PayPal | Cancel within the platform's subscription settings | Subject to platform refund policies; Bayyinah cannot process refunds for these | Access until end of paid billing period | monthly / annual |
| Older (pre‑1 Oct 2020) subscriptions | Legacy cancellation forms or processes apply | Refund terms depend on the legacy terms; access remains until billing period ends | Access until end of paid billing period | monthly / annual |
Takeaway
Cancel via the correct billing channel, act quickly for yearly refunds, and expect access through the paid period after cancellation.
After cancelling
If you need help
Contact Bayyinah’s support or use the in-app/account chat for billing disputes and refund requests within the applicable windows.
Useful links
Address
Mailing address
Bayyinah Academy (reference address): 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom.
Notes about contact
This address is listed for Bayyinah-related contacts; for billing, platform, or account queries use the account tools or in-app support channels. For platform-billed subscriptions, also check your Apple, Google, or PayPal account pages.