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I hereby notify you of my decision to terminate the contract relating to the Byju'S service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Byju'S: Easy Method
What is Byju'S
Overview
BYJU'S is an education technology company offering K‑12 lessons, test-prep content, and app-based learning tools.
The service combines video lessons, quizzes, and personalized learning paths delivered via apps and selected device bundles.
Offerings relevant to Singapore users
Available offerings include subscription apps (with a 14‑day free trial) and limited-offer products such as tablet bundles and home tuition programs.
Billing and cancellation routes depend on how you purchased the service (app store subscription vs. direct product purchase).
How to cancel Byju'S
Cancel app subscriptions (iOS / Android)
- For BYJU'S Learning App subscriptions, cancel through your App Store (iTunes) or Google Play account settings.
- Cancel at least 24 hours before the subscription billing period ends to avoid automatic renewal.
Cancel purchases, limited offers, and tuition
- Limited Offer Products and device bundles: submit cancellation and refund requests by email to cancellations@byjus.com, citing delivery, activation, or orientation date.
- BYJU'S Home Tuitions (BHT): withdraw via email to cancellations@byjus.com or via the phone contact provided by BYJU'S (as listed in their policies).
- There is no separate public cancellation route by channel; use the app-store path for app subscriptions and email for direct product/tuition cancellations.
What happens when you cancel
Access and service
After cancelling a subscription, access generally continues until the end of the paid billing period unless the subscription was cancelled during a trial.
For directly purchased course bundles or tuition, access and scheduled services may end according to BYJU'S confirmation and their product terms.
Data and renewals
Automatic renewals stop when the subscription is cancelled before the renewal date.
Your account data and progress are typically retained unless you request account deletion under BYJU'S policies.
Will I get a refund?
General refund policy
- Limited Offer Products: full refund of course fees (device and study-material fees excluded) if cancellation is within 14 days of delivery, activation, or orientation.
- BYJU'S Learning App: offers a 14‑day free trial before charging; after trial, refunds are not generally indicated apart from subscription cancellation to prevent further charges.
Home tuition and device rules
- Home Tuitions (BHT): Tablet Learning Program Fee refundable if withdrawn within 14 calendar days of Orientation; Home Tuitions Fee refundable pro‑rata if withdrawn before or within 14 days after Orientation.
- Device Fee refundable only if the tablet/device is returned undamaged within 14 days of delivery.
Refund processing
Approved refunds are processed by online transfer (in Indian Rupees) to the original payment source.
Processing typically takes about 28 - 30 calendar days after cancellation approval according to BYJU'S policy.
Byju'S plans and pricing
Pricing notes
Official BYJU'S pricing is published in USD on their site; SGD values below are estimates using an exchange rate of ~1 USD = 1.35 SGD.
App stores or local taxes may change final billed amounts for Singapore users.
Current plan estimates
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Monthly subscription (USD listed) | Approximately S$13.50 | Monthly | Full access after 14‑day free trial (Disney‑themed learning app) |
| Annual subscription (USD listed) | Approximately S$135.00 | Annual | Full year access after 14‑day free trial |
Your consumer rights in Singapore
Cooling-off and refund rights
Singapore consumer law generally supports a 14‑day cooling‑off period for digital services from the point of purchase unless expressly waived with informed consent.
BYJU'S 14‑day refund windows for certain products align with this principle, subject to exclusions for devices and materials.
Remedies and dispute options
If services are not delivered as agreed, consumers may be entitled to partial or full refunds under Singapore law concerning unfair contract terms and services.
Escalation options in Singapore include contacting CASE (Consumers Association of Singapore) or filing claims at the Small Claims Tribunals for redress.
Customer experiences
Positive feedback
Some users report good outcomes when the product is used as intended, praising mentoring, repeatable content, and perceived value for learning continuity.
Positive reviews often highlight usefulness when students actively engage with the material.
Common negative issues reported
Multiple complaints cite difficulties obtaining refunds or cancellations, slow or unresponsive support, and unresolved loan or EMI obligations after cancellation.
Other concerns include buggy app performance, inconsistent instructional quality, and aggressive sales tactics in some reports.
Documentation checklist
Essential items to prepare
- Order or invoice number for the purchase or subscription confirmation.
- Delivery, activation, or orientation date (especially for limited-offer products and BHT).
- Proof of payment (bank statement, card transaction) showing the original payment source.
Optional supporting materials
- Screenshots of app subscriptions or store purchase receipts (App Store / Google Play).
- Email correspondence with BYJU'S support or cancellations@byjus.com.
- Photos of returned devices and courier tracking details if returning hardware.
Common mistakes
Missing the cancellation timing
Waiting until after the billing period renews is a frequent error; cancel at least 24 hours before renewal for app subscriptions.
For limited‑offer products, missing the 14‑day window often voids full refund eligibility.
Poor documentation and wrong channel
Failing to keep receipts, orientation dates, or courier records makes disputes harder to resolve.
Using the wrong cancellation method (e.g., trying to cancel an App Store subscription by emailing support) can delay resolution.
Comparative recap
Quick comparison summary
| Item | Cancellation method | Refund window | Refund processing |
|---|---|---|---|
| BYJU'S Learning App | Cancel via iTunes/App Store or Google Play account settings | 14‑day free trial; after trial, cancellation prevents future charges (no general post-charge refund) | Prevention of future charges; refunds not typically offered after paid period |
| Limited Offer Products / Tablet bundles | Email cancellations@byjus.com with delivery/activation/orientation date | Full course-fee refund within 14 days (device/material fees excluded) | Online transfer in INR to original payment source, ~28 - 30 days after approval |
| BYJU'S Home Tuitions (BHT) | Email cancellations@byjus.com or BYJU'S provided contact number | Tablet program fee refundable within 14 days of Orientation; tuition fee pro‑rata if within 14 days | Device refundable only if returned undamaged within 14 days; refund by online transfer in INR |
After cancelling
Follow-up steps
Keep written confirmation of cancellation and any refund approvals from BYJU'S for your records.
Track any returned-device shipping and keep courier proof until the refund is received.
Useful links and contacts
BYJU'S Learning App FAQs: https://www.byjuslearning.com/pages/faqs
BYJU'S updated refund policy and terms: https://byjus.com/byjus-updated-refund-policy/
BYJU'S Home Tuition refund details: https://byjus.com/home-tuition/refund-policy/
BYJU'S general terms: https://byjus.com/tnc_app/
Address
Support contact
For cancellations and refunds, submit written requests to: cancellations@byjus.com.
For general support inquiries, you may use: support@byjus.com.