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Cancel COURSE HERO
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I hereby notify you of my decision to terminate the contract relating to the Course Hero service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Course Hero: Easy Method
What is Course Hero
Overview
Course Hero is an online education platform that provides study documents, textbook solutions, and tutoring services via a subscription model.
Users access uploaded notes, Q&A help, and a library of resources intended to support coursework and exam preparation.
How it works
Access is typically via a paid membership that grants unlocks, document views, and tutor question allowances based on plan level.
Subscriptions renew automatically unless cancelled through the channel used to purchase them.
How to cancel Course Hero
Cancel on the Course Hero website (recommended for web purchases)
- Log in to your Course Hero account on the website.
- Go to Account Settings and choose the option labeled "Stop Recurring Membership".
- Note: Course Hero states cancellation becomes effective within 7 business days; keep a screenshot of the confirmation.
Cancel via iOS App Store or Google Play
- If you subscribed through Apple/iOS, cancel through your Apple/iTunes account - Course Hero does not control in-app subscriptions on iOS.
- If you subscribed through Google Play on Android, cancel via your Google Play account - billing and refunds for Play purchases are handled by Google.
- Contact Apple or Google support directly for billing disputes tied to those platforms.
What happens when you cancel
Access after cancellation
After cancellation, access typically continues until the end of the paid billing period unless specified otherwise.
Features tied to your membership (unlocks, tutor questions) generally expire at the end of your access period.
Renewal and billing
Auto-renewal stops when cancellation is processed, though charges already billed are not always refunded.
Keep confirmation of cancellation to dispute any post-cancellation charges with your bank or the platform used to subscribe.
Will I get a refund?
Course Hero refund policies
Course Hero’s stated policy is generally "no refunds" except where a Money-Back Guarantee or applicable law provides otherwise.
Unused features such as unlocks typically expire and are not refundable unless covered by a specific guarantee.
Money-Back Guarantee and trial exceptions
- Website Money-Back Guarantee: full refund within 30 days if conditions are met (for example, no more than 5 unlocks used, no more than 1 tutor question asked, and no prior refunds).
- Introductory trial refunds: must request within 3 days and meet tighter usage limits (for example, ≤3 unlocks used and ≤1 tutor question).
- These guarantees are limited and may be subject to verification and Course Hero’s terms at time of purchase.
Course Hero plans and pricing
Pricing summary
Prices below are converted to Singapore dollars (SGD) using the provided exchange rate and reflect typical Premier membership features.
Features listed are representative (textbook solutions, explanations, tutor question allowances).
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Plan | S$50.79 | monthly | Access to all textbook solutions, explanations, and up to 10 tutor questions per month |
| Quarterly Plan | S$25.35 | monthly | Access to all textbook solutions, explanations, and up to 20 tutor questions per quarter |
| Annual Plan | S$12.64 | annual | Access to all textbook solutions, explanations, and up to 40 tutor questions per year |
Your consumer rights in Singapore
Statutory protections
Singapore consumers are protected by laws such as the Consumer Protection (Fair Trading) Act for unfair trade practices.
Rights like protection against misleading terms or unfair contract clauses may apply even to overseas vendors.
How this affects Course Hero purchases
- Course Hero’s terms preserve statutory rights, meaning refunds or remedies required by Singapore law should still be available.
- If a vendor refuses lawful remedies, consumers may escalate through banks (chargebacks), payment providers, or seek advice from local consumer protection agencies.
Customer experiences
Positive feedback
Some students report Course Hero helped with projects and that the platform’s large document library is useful for study reference.
Uploading notes and receiving tutor responses have been helpful to certain users according to published reviews.
Negative feedback
Common complaints include unexpected recurring billing, unclear charges, and difficulties obtaining refunds despite unused services.
Many reviews also cite inconsistent customer service and delays or runarounds when disputing charges.
Documentation checklist
What to collect before you cancel
- Order confirmation or receipt showing the subscription purchase date and plan.
- Screenshots of your active subscription page and account settings prior to cancelling.
- Records of unlocks used and tutor questions asked (if available).
What to keep after cancellation
- Screenshot or email confirmation that shows "Stop Recurring Membership" or cancellation acknowledgement.
- Bank or card statements showing any disputed charges; copies of communications with Course Hero or app store support.
- Any case or ticket numbers from support requests for later reference.
Common mistakes
Assuming cancelling on the website cancels App Store/Play subscriptions
Many users assume cancelling on Course Hero’s website ends App Store or Google Play subscriptions - this is not true for purchases made through those stores.
If you subscribed via Apple or Google, cancel within your Apple ID or Google Play account to stop future billing.
Not saving confirmation and missing time limits
Failing to save cancellation confirmation or waiting beyond the stated refund window can prevent successful refund claims.
Also check the specific usage limits for the Money-Back Guarantee before requesting a refund.
Comparative recap
Quick comparison of cancellation channels
This table summarizes where to cancel, refund chances, and typical timelines per channel.
| Method | Where to cancel | Refund chance | Typical timeline |
|---|---|---|---|
| Website subscription | Course Hero account settings | Possible if within Money-Back Guarantee and conditions met | Cancellation effective within ~7 business days; refund decision varies |
| iOS (Apple) | Apple / iTunes account (not Course Hero) | Refunds handled by Apple; Course Hero cannot process them | Apple processing times and policies apply |
| Android (Google Play) | Google Play account (not Course Hero) | Refunds handled by Google; contact Google Play Support | Google Play processing times and policies apply |
After cancelling
Follow-up actions
- Save the cancellation confirmation and check your next bank/card statement for any unwanted charges.
- If charged after cancellation, contact the payment provider (Apple, Google, or your bank) and provide your documentation.
Helpful reading and reports
For user reports and experiences, see community reviews and independent write-ups linked below.
Address
Corporate contact
Learneo, Inc. (Course Hero)
2261 Market Street #10569, San Francisco, CA 94114, United States of America
Notes on written correspondence
Some users send cancellations or disputes by postal mail to the corporate address; include copies of purchase receipts and clear instructions.
Keep records of any mailed correspondence and consider using a tracked delivery method for proof.