Cancellation Coursera: Easy Method

What is Coursera

Overview

Coursera is an online learning platform that offers courses, specializations, guided projects, professional certificates and degree programs from universities and companies.

Users can access many course materials for free or pay for certificates and subscription plans for expanded access and credentials.

How users typically subscribe

Subscriptions and purchases can be made via the Coursera website (web) or through mobile in-app purchases (Apple App Store or Google Play).

Billing, cancellation and refund rules depend on where the purchase was made and the specific plan purchased.

How to cancel Coursera

Cancel a Web (site) subscription

• Sign in to your Coursera account on the website.
• Go to "My Purchases" (or your subscription management area) and select the subscription or course purchase you want to cancel.
• Follow the on-screen option to cancel; confirm the cancellation when prompted.

Cancel an in-app (Apple/Google) subscription

• Open the Apple App Store or Google Play store on the device used to subscribe.
• Use the store’s subscription management to find and cancel the Coursera subscription.
• Coursera cannot cancel or refund in-app purchases - the app store handles those actions.

What happens when you cancel

Access after cancellation

If you cancel a subscription bought on the Web, cancellation takes effect at the end of your current billing period (monthly or annual).

You will retain access to paid content until the billing period ends unless otherwise specified by the plan.

Billing and data

Auto-renewal stops after cancellation for web subscriptions, so you will not be billed again after the current period ends.

Coursera retains account and course progress data per its platform policies; consult Coursera’s terms for details.

Will I get a refund?

Refunds for web purchases

• One-time course or specialization purchases on the Web: full refund if you cancel within 14 days of payment or before earning a certificate, whichever occurs earlier.
• Coursera Plus annual subscriptions on the Web: eligible for a full refund if requested via the Learner Help Center within 14 days of payment.
• Monthly web subscriptions: typically have a 7-day free trial and are generally not refundable after the trial.

Refunds for in-app purchases

• If you purchased via the Apple App Store or Google Play, refunds are handled by the respective store under their rules.
• Coursera defers to the marketplace refund policy and cannot directly issue refunds for in-app purchases.

Coursera plans and pricing

Available SGD-denominated options (verified)

Below are pricing items verified in the provided data. Exact availability and price points may vary by provider.

Your consumer rights in Singapore

Local legal context

Coursera’s global terms and help pages do not explicitly list Singapore-specific distance-selling or digital subscription rights.

Users in Singapore are generally subject to Coursera’s standard global policies for web and in-app purchases.

Possible consumer protections

• General Singapore consumer protections (for example under the Consumer Protection (Fair Trading) Act) may provide recourse if terms or representations are deceptive.
• If you believe terms were misrepresented, gather documentation and consider filing a complaint with relevant local authorities or consumer organisations.

Customer experiences

Positive reports

• Some users report timely and helpful responses from Coursera support with issues resolved within 24 hours.
• A number of reviewers found the website easy to use and support responsive for certain cases.

Negative reports

• Many complaints concern unexpected recurring or unauthorized charges, particularly around auto-renewals.
• Users report difficulty cancelling via mobile, unhelpful bots, inaccessible support, and denied refunds even within stated windows.

Documentation checklist

Essential items to collect

• Purchase confirmation email or receipt showing transaction date and amount.
• Subscription ID or order number from your Coursera account or app store receipt.
• Screenshots of billing statements or renewal charges if disputing an unplanned renewal.

Supporting items for refund or dispute

• Screenshots of your Coursera "My Purchases" page or subscription status.
• Correspondence with Coursera support or app store support (timestamps and message text).

Common mistakes

Canceling in the wrong place

Example: Attempting to cancel an in-app purchase on the Coursera website will not stop App Store or Google Play billing.

Always cancel in the marketplace where you subscribed (App Store / Google Play) for in-app purchases.

Assuming immediate refunds or loss of access

Example: Expecting an immediate refund after cancelling a web subscription - web cancellations typically take effect at the end of the billing period.

Also, earning a certificate can void certain refund eligibility for one-time purchases.

Comparative recap

Quick comparison of web vs in-app

After cancelling

What to monitor

Keep your cancellation confirmation and monitor your credit card or bank statement to ensure no unexpected renewals occur after the period ends.

If you see charges you did not expect, gather documentation and contact the payment provider or app store as appropriate.

Helpful links

• Coursera - Terms (refund and billing policies)
• Postclic - How to cancel Coursera (guide)

Address

Registered office (Singapore)

Coursera Singapore Pte. Limited - 133 New Bridge Road, #10‑03, Chinatown Point, Singapore 059413.

Notes about contacting

There is no separate public cancellation address; use the website, app store controls, or Coursera Help Center for account and billing issues.

When contacting support, include the documentation checklist items to expedite handling.