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Cancel NUMERADE
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Numerade service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Numerade: Easy Method
What is Numerade
Service overview
Numerade is an online education platform offering video tutorials and live tutoring focused on STEM subjects. It operates on a subscription model to provide access to lesson videos, worked solutions and study resources.
How subscriptions work
Access is provided via in-app subscriptions (App Store / Google Play) or direct website subscriptions. Billing and cancellation method depend on how you originally purchased the plan.
How to cancel Numerade
Cancel if you subscribed on iPhone/iPad (App Store)
- You must cancel through your Apple device settings; Numerade’s website cannot cancel App Store subscriptions.
- Open Settings → your name → Subscriptions → select Numerade → Cancel Subscription.
Cancel if you subscribed on Android (Google Play)
- Open the Google Play Store app → Profile → Payments & subscriptions → Subscriptions → select Numerade → Cancel.
- Cancel via Google Play subscription settings inside the Play Store; the app developer cannot cancel these for you.
Cancel if you subscribed on the web (direct via Numerade)
- Log into your Numerade account on the website, go to Profile → Billing, and click “Cancel”.
- Web cancellations generally take effect at the end of the current billing cycle.
What happens when you cancel
Access after cancellation
For web subscriptions, cancellation typically keeps your access until the end of the paid billing cycle. Verify the exact end date in your account billing area.
Renewal and billing
Auto-renewal stops when cancellation is processed for the relevant platform. If you cancel an App Store or Google Play subscription, the platform handles the end of renewal and any remaining access.
Data and account
Cancelling a subscription usually does not delete your Numerade account or uploaded data. Check your account settings or contact support for account removal if needed.
Will I get a refund?
Official refund policy
Subscriptions are billed in advance (after any free trial) and are generally non-refundable. Fees are normally non-refundable including after cancellation unless otherwise disclosed at purchase.
Common exceptions
- Users report occasional goodwill or prorated refunds when contacting support promptly after unwanted charges.
- Examples include partial refunds or a refund minus one month when a charge was disputed soon after it occurred.
No statutory 14-day cooling-off
Numerade does not state a statutory 14-day cooling-off refund right in its policies. Expect limited refunds unless a specific exception applies.
Numerade plans and pricing
Available plans (Singapore App Store)
Pricing below reflects the Singapore App Store listing for the Numerade - Homework Help app.
Price table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Weekly | S$9.98 | Weekly | In-app renewable subscription for weekly access |
| Monthly | S$23.90 | monthly | In-app renewable subscription for monthly access |
| Annual | S$76.00 | annual | In-app renewable subscription for annual access |
Your consumer rights in Singapore
Cooling-off and refunds
Under Singapore law, digital services generally do NOT carry a statutory 14-day cooling-off period unless explicitly stated by the seller. Do not assume an automatic right to a refund.
Where to seek help
- If Numerade refuses a refund or makes cancellation difficult, you may lodge a complaint with CASE (Consumers Association of Singapore) or pursue the Small Claims Tribunal (SCT).
- Keep receipts, screenshots and communication logs as evidence for any complaint or claim.
Customer experiences
Positive experiences
Many users praise Numerade’s educational value, helpful support and platform usability. Positive comments mention quick support for accidental charges and useful study resources.
Negative experiences
Negative reviews cite difficulty cancelling, unexpected charges after free trials, and inconsistent support responsiveness. Some users report multi-step cancellation confusion and disputes over refunds.
Documentation checklist
What to gather before contacting support
- Receipt or order confirmation showing date and amount charged.
- Screenshots of subscription settings and cancellation attempts (App Store / Play Store / Numerade billing page).
- Records of communications with support (emails, chat logs) and any case or ticket numbers.
Why this matters
- Documentation speeds up refund requests and helps if you escalate to CASE or the Small Claims Tribunal.
- Evidence is essential when platform subscriptions (App Store/Play Store) and web subscriptions overlap.
Common mistakes
Wrong cancellation channel
A common error is attempting to cancel an App Store subscription via the Numerade website. App Store subscriptions must be cancelled in Apple device settings.
Missing proof or timing
Another frequent mistake is not keeping receipts or screenshots, or waiting too long to request a refund after an unwanted charge. Prompt action and documentation improve outcomes.
Comparative recap
Quick comparison of plans
The table below summarizes price, period label and basic notes to help choose or compare subscriptions at a glance.
Reference for decision
| Plan | Price (SGD) | Period | Notes |
|---|---|---|---|
| Weekly | S$9.98 | Weekly | Shortest commitment; billed in-app and renews weekly. |
| Monthly | S$23.90 | monthly | Monthly access; suitable for short-term study periods. |
| Annual | S$76.00 | annual | Lower yearly cost per month; billed in-app annually. |
After cancelling
Verify cancellation
- Check the subscription status in the platform you used to subscribe (App Store, Play Store, or Numerade billing page).
- Confirm you retain access until the stated end-of-cycle date where applicable.
Helpful links
Address
Company mailing addresses seen in company references
Numerade corporate locations referenced publicly include Pasadena addresses. Use these for mailed correspondence where appropriate.
Known addresses (for reference)
- 680 E Colorado Blvd, Suite 180, Pasadena, CA 91101, United States
- 1155 Rexford Avenue, Pasadena, CA 91107, United States