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I hereby notify you of my decision to terminate the contract relating to the Prosperi Academy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Prosperi Academy: Easy Method
What is Prosperi Academy
Overview
Prosperi Academy is a subscription-based online learning platform that offers courses and educational resources designed for personalised study.
The service is delivered via its website and mobile apps, with paid plans and in-app purchases listed on app stores.
Services
Content includes lessons, quizzes, and coaching-style features aimed at learners at different levels.
Subscriptions may include recurring billing or one-time in-app purchases depending on the plan selected.
How to cancel Prosperi Academy
Website (including if downloaded app afterwards)
- Contact Prosperi Academy support via the support email or open a support ticket to request cancellation.
- Cancellation will stop auto-renewal for future billing cycles but does not automatically refund charges already processed.
- Reference: How often will I be charged?
Google Play
- If you purchased via Google Play, request refunds and manage subscriptions through Google Play's tools (use "Request a refund").
- Prosperi's Help Center directs Google Play refunds to Google's refund system.
- Reference: How can I apply for a refund?
App Store (Apple)
- If you purchased via Apple App Store, Apple handles refund eligibility and requests through its "Purchases and Refunds" process.
- You should contact Apple Support if you believe a refund is due for an App Store purchase.
- Reference: How can I apply for a refund?
What happens when you cancel
Access after cancellation
When you cancel, access typically continues until the end of the current paid period unless otherwise stated by Prosperi Academy.
Cancellation stops the auto-renewal of future billing cycles for subscriptions.
Billing and charges
Prosperi Academy's documented policy states that cancelling stops auto-renewal but does not refund charges already processed.
Platform purchases (Google Play, App Store) follow the respective platform's billing and refund rules.
Data and account
If you need account data exported or deleted, contact Prosperi support and request instructions; their help pages are the first point of contact.
Keep screenshots and confirmation messages as proof if you need to challenge future billing.
Will I get a refund?
Company policy (website purchases)
Prosperi Academy does not state a general automatic 14-day refund right for web purchases.
Refunds for website purchases are assessed case-by-case under Prosperi's current policy and any applicable laws.
App Store and Google Play purchases
- App Store refunds are determined by Apple at its discretion; you must use Apple's refund process.
- Google Play refunds must be requested through Google Play's "Request a refund" tool.
- Reference: How can I apply for a refund?
Exceptions and steps to apply
If you believe you qualify for a refund (for example, billing errors or duplicate charges), gather proofs and contact the appropriate support channel promptly.
For platform purchases, initiate the platform refund process first; for web purchases, submit a support ticket to Prosperi Academy for case-by-case review.
Prosperi Academy plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Prosperi Premium | S$14.98 | In-App Purchase (undefined period) | Not specified in listing |
| Prosperi Monthly Plan | S$59.98 | Monthly | Not specified |
| Prosperi Monthly Plan | S$39.98 | Monthly | Not specified |
| Prosperi Monthly Plan | S$34.98 | Monthly | Not specified |
| Prosperi Premium | S$179.98 | In-App Purchase (undefined period) | Not specified |
| Personal AI Coach | S$29.98 | In-App Purchase (undefined period) | Not specified |
| Exclusive sign-up offer | S$29.98 | One-time offer | Not specified |
Notes on pricing
Prices were retrieved from the Singapore App Store in-app purchases listing; periods and features are not detailed in the listing.
No official 2025/2026 pricing beyond these examples is provided in the verified materials.
Your consumer rights in Singapore
Statutory cooling-off and distance selling
Singapore consumers may have rights under local laws such as a 14-day cooling-off period for certain online sales in some circumstances.
Prosperi Academy's public policy pages do not explicitly reference Singapore-specific statutory rights or distance-selling rules.
How this affects your claim
The omission of Singapore-specific rights in Prosperi's help pages could be significant if you are seeking a refund under local consumer protection law.
If you believe local law applies, consider contacting a consumer protection agency or seeking legal advice to clarify your options.
Customer experiences
Positive feedback
Some users praise Prosperi Academy for clear explanations, engaging content, interactive quizzes, and helpful courses for beginners.
Review platforms include positive comments about responsiveness and useful course materials.
Negative feedback
Several users report recurring or continued charges after cancellation and difficulty obtaining refunds or cancelling subscriptions.
There are complaints describing hidden subscription terms and accusations of misleading billing practices on some review sites.
Documentation checklist
What to prepare before contacting support
- Order confirmation or receipt showing date and amount charged.
- Account email or username used with Prosperi Academy.
- Payment method statements showing the charge (bank or card statement).
- Screenshot(s) of subscription settings, cancellation attempts, and any confirmation messages.
- Dates and copies of any communication with Prosperi support or app store support.
Why this matters
- Clear documentation speeds up investigation and helps establish timelines for refunds or disputes.
- Platform-specific evidence (Google Play receipt, Apple receipt) is required for platform refund requests.
Common mistakes
Assuming cancellation equals refund
Many users mistakenly assume cancelling a subscription automatically triggers a refund; Prosperi's policy states cancellation stops future renewals but processed charges are not automatically refunded.
Using the wrong support channel
Purchases made through Google Play or the App Store must be handled through those platforms' refund systems; contacting only Prosperi support may delay the outcome.
Not saving confirmation
Failing to keep cancellation confirmations or screenshots often makes disputes harder to resolve with payment providers or platform support.
Comparative recap
Quick comparison
| Aspect | Prosperi Academy (Website) | Platform (Google Play / App Store) | Period |
|---|---|---|---|
| How to cancel | Contact support email or ticket to stop auto-renewal. | Cancel via Google Play or App Store subscription management. | Varies (web or in-app) |
| Refunds | Case-by-case for web purchases; no general 14-day refund stated. | Refunds handled by Google or Apple according to their policies. | Varies |
| What cancellation does | Stops auto-renewal; access generally until period end; processed charges not automatically refunded. | Platform cancels future billing; refund eligibility decided by platform. | Subscription period |
Notes
This recap is based only on Prosperi Academy's publicly available help pages and verified review summaries.
For platform purchases follow the platform's refund and dispute process first.
After cancelling
Next practical steps
Save cancellation confirmations and check your bank or card statements for any unexpected future charges.
If you spot unauthorised charges, contact your bank or card issuer to dispute them and provide documentation.
Helpful links
- How often will I be charged? - Prosperi Academy Help Center
- How can I apply for a refund? - Prosperi Academy Help Center
- Prosperi Academy on the App Store (Singapore)
Address
Company address
Prosperi Academy (as listed in available company information): 500 Yale Ave N, Seattle, Washington, 98109 US.
Contact approach
For cancellations or refund requests, use the Prosperi Academy Help Center guidance and the appropriate app store support channel for purchases made on those platforms.
If escalation is needed, include the documentation checklist items and consider contacting your payment provider for disputed charges.