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I hereby notify you of my decision to terminate the contract relating to the Splashlearn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Splashlearn: Easy Method
What is Splashlearn
Overview
SplashLearn is an online education platform offering interactive math and reading programmes for pre‑K to Grade 5 learners.
It provides personalized learning paths, gamified lessons and parent/teacher progress tracking via apps and the web.
Who uses it
Parents, teachers and young learners use SplashLearn for practice, homework support and skill building in early years.
Subscriptions unlock full access to lessons and progress features; limited content may be available for free.
How to cancel Splashlearn
iOS / App Store (iPhone & iPad)
- Open iPhone/iPad Settings → tap your name → Subscriptions.
- Select SplashLearn and turn off auto‑renewal to cancel future charges.
- Refunds for App Store purchases must be requested through Apple’s system; SplashLearn does not process App Store refunds directly.
- For additional reference, you can view the App Store listing: SplashLearn on the App Store (SG).
Google Play (Android)
- Open Google Play Store → Menu → Subscriptions → choose SplashLearn → Cancel subscription.
- Google Play manages cancellations and refund requests; follow Google Play’s refund process for any repayment queries.
Web (card or PayPal via SplashLearn site)
- Log in to your parent account on the SplashLearn website.
- Go to Parents → Settings → Account Details → Membership Details and click “Cancel subscription” or “Cancel trial.”
- Cancellation disables auto‑renewal; you retain access until the end of the paid or trial period.
What happens when you cancel
Access after cancellation
Cancelling stops future auto‑renewals but usually keeps your paid access active until the current billing or trial period ends.
You can continue using the app or web account until the expiry date shown in your account.
Renewals and account data
After cancellation the subscription will not renew at the next billing date. Your account and progress data typically remain available for the duration of the subscription.
If you later resubscribe, progress is generally preserved under the same account credentials.
Will I get a refund?
Refunds for App Store and Google Play
- App Store purchases: refunds must be requested from Apple via their Return/Report a Problem process; SplashLearn cannot issue App Store refunds.
- Google Play purchases: refunds are handled through Google Play’s refund procedures; SplashLearn cannot directly refund Google Play charges.
Refunds for web purchases
- Web (Stripe/card/PayPal) purchases: SplashLearn generally does not offer prorated refunds for the current subscription period.
- Refunds for web purchases may be considered case‑by‑case via support requests but are not guaranteed.
- There is no explicit 14‑day cooling‑off or automatic refund right stated in public help materials; outcomes depend on platform policies or SplashLearn discretion.
Splashlearn plans and pricing
Available plans
The App Store listing shows multiple monthly and yearly price points, representing different tiers such as solo or family.
Exact tier names and feature breakdowns are not detailed in the public App Store listing.
Price ranges
| Plan | Price | Period | Features |
|---|---|---|---|
| Membership Monthly | S$10.48 - S$17.98 | Monthly | In‑app purchase for full access; specific tier not detailed |
| Membership Yearly | S$78.98 - S$124.98 | Annual | In‑app purchase for full access; includes 'Solo' and other available tiers |
Your consumer rights in Singapore
Cooling‑off and refunds
SplashLearn’s public help materials do not state a statutory 14‑day cooling‑off or automatic refund right for subscriptions.
If you change your mind, refunds are typically at the platform’s or vendor’s discretion unless law or a policy says otherwise.
When you may have stronger rights
If a service is defective, not delivered, or charged without authorisation, Singapore consumer protections may help you seek a remedy.
Document the issue and contact the vendor first; if unresolved, you can consider escalating to local consumer bodies for advice or mediation.
Customer experiences
Positive feedback
Many parents and educators praise SplashLearn for engaging, gamified lessons and useful progress tracking for early grades.
Educator reviews often describe it as affordable and easy to use for K‑5 learning practice.
Negative feedback
Common complaints mention unexpected charges from trial conversions, confusion over auto‑renewals, and difficulty obtaining refunds.
Some users also report technical issues such as app bugs or parent‑app syncing and progress display problems.
Documentation checklist
What to collect before contacting support
- Account email/username used to subscribe.
- Order or receipt number from your payment confirmation.
- Payment method (card, PayPal, Apple ID, Google account).
- Screenshots of billing charges, subscription status, and any error messages.
- Dates: subscription start, trial end, and date/time you attempted cancellation.
How to keep records
- Save confirmation emails and capture the on‑screen cancellation confirmation if available.
- Keep copies of any communication with SplashLearn, Apple, or Google about refunds or cancellations.
Common mistakes
Assuming cancelling works the same everywhere
Many users assume cancelling inside the app will stop App Store or Google Play charges; platform subscriptions must be cancelled through the platform account.
Always check whether you subscribed via Apple, Google or directly on the SplashLearn website before cancelling.
Not saving confirmation or proof
Failing to save a cancellation confirmation or payment receipt makes it harder to dispute a charge later.
Take screenshots and retain emails as soon as you cancel or request a refund.
Comparative recap
Quick comparison
| Method | Cancellation handled by | Refund process | Access after cancel | Period |
|---|---|---|---|---|
| App Store (iOS) | Apple | Request refund via Apple’s Return/Report a Problem | Access until billing period ends | N/A |
| Google Play (Android) | Google Play | Request refund via Google Play procedures | Access until billing period ends | N/A |
| Web (card/PayPal) | SplashLearn (website) | Refunds are case‑by‑case; prorated refunds not generally offered | Access until billing period ends | N/A |
After cancelling
Follow‑up actions
Save your cancellation confirmation and monitor your bank or card statement for any unexpected charges.
If a charge appears after cancellation, contact the platform (Apple or Google) or SplashLearn support promptly with your documentation.
Helpful resources
General cancellation and refund guides from third‑party summaries can be useful for steps and examples:
- Postclic - How to cancel SplashLearn
- Postclic (AU) - Cancelling SplashLearn
- Review & pricing notes for SplashLearn
Address
Corporate contact (registered office)
StudyPad India Pvt. Ltd.
1024 JMD Megapolis, Sohna Road, Sector 48, Gurgaon, Haryana 122018, India
Notes about local presence
SplashLearn operates internationally but does not appear to maintain a dedicated physical office in Singapore; regional support and billing are managed online or via app platforms.
For platform (Apple/Google) purchases you must use the respective platform support channels for refunds or dispute resolution.