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Cancel ASPIRE
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I hereby notify you of my decision to terminate the contract relating to the Aspire service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Aspire: Easy Method
What is Aspire
Overview
Aspire is a Singapore-based financial service that provides business banking features, cards, and subscription plans (Basic and Premium) to help manage company finances and spending.
It operates on a monthly subscription model and offers multi-currency accounts, cards, payments, and yield management features depending on the plan.
Who uses it
Aspire is primarily used by small businesses and teams that need multi-currency accounts, virtual and physical cards, and expense management tools.
The service is aimed at customers who want a digital-first banking and subscription model with optional Premium add-ons like lower fees and more cards.
How to cancel Aspire
Cancel on the Web (Premium plan)
- Log in to your Aspire account on the web.
- Go to Manage account → Manage Billing → Manage → Cancel plan.
- Confirm by clicking "Yes, cancel" and optionally provide a reason.
Cancel via app stores and notes
- Subscriptions purchased through Apple or Google Play are managed through your Apple/Google account subscription settings.
- Web cancellations follow the steps above; in-app purchases require the platform-specific cancellation process.
What happens when you cancel
Access and features
When you cancel Premium on the web, the Premium plan is deactivated immediately and the account switches to Basic.
Users lose Premium benefits (for example, higher free virtual card limits and priority support) on cancellation.
Billing and records
Billing for Premium is prorated based on days used in the current month; an invoice is generated for the usage period.
Keep your invoices and transaction history for records; Aspire continues to provide account transaction data per its usual retention policies.
Will I get a refund?
General refund policy
Aspire does not publish an explicit 14-day cooling-off or automatic change-of-mind refund right for Singapore users.
Refunds depend on the merchant or specific case rather than an automatic statutory return right through Aspire's published policies.
Card refunds and timing
- Merchant-initiated card refunds can take from about 2 weeks up to 1 month to reflect back to Aspire.
- Once Aspire receives refunded funds from the merchant or card network, Aspire will pass the refund to your account.
- In-app purchases made via Apple/Google are subject to Apple/Google refund processes and timelines.
Aspire plans and pricing
Pricing summary
All monthly prices below are exclusive of GST. Aspire bills Premium in SGD, typically on the 1st of each calendar month.
If you upgrade mid-month, the first charge is prorated.
Plan details
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic | S$0.00 | Monthly | Multi-currency business accounts (SGD, USD, GBP, EUR); local & international payments; virtual and physical cards; expense management; Yield access (management fee 0.50% p.a.); 5 free spend users. |
| Premium | S$15.00 | Monthly | Everything in Basic plus: 5 no-fee international outbound transfers/month; FX cashback on first S$13,000/month at mid-market rates; lower Yield fee (0.25% p.a.); up to 300 free virtual cards per user; one complimentary metal card (coming soon); 24/7 priority support; exclusive perks; 10 free spend users. |
Your consumer rights in Singapore
Statutory rights
Customers retain statutory consumer rights under Singapore law for issues like misrepresentation or defective services, even if Aspire's policies do not restate them.
These rights exist independently of Aspire's published refund or cancellation policies.
Complaints and escalation
- Submit formal complaints via Aspire’s Help Centre; Aspire states they will acknowledge within 1 business day and provide a final response within 30 days.
- If you remain unsatisfied, you may escalate to appropriate regulatory or dispute channels in Singapore (for example, MAS-related channels); Aspire commits to cooperate with regulatory authorities.
Customer experiences
Positive feedback
- Users praise smooth onboarding, a clean interface, and helpful customer support (Trustpilot and Google Play summaries).
- Google Play reviews highlight a user-friendly design and navigation.
Negative feedback
- Some users report unclear information about features, delays in transfers, and unexpected fees.
- Community reports mention cumbersome approval flows, standing instructions lacking end dates, and occasional billing or approval friction.
Documentation checklist
Before you cancel
- Account email and registered company name.
- Subscription invoices and billing dates.
- Screenshots of subscription status or the cancellation confirmation screen.
If you request a refund or raise a complaint
- Transaction IDs, merchant refund confirmations, and communication logs with the merchant.
- Support ticket numbers and any Aspire responses for escalation.
Common mistakes
Mixing up where you subscribed
Many users cancel in the wrong place: web subscriptions must be cancelled on the web, while in-app purchases require Apple/Google cancellation.
Check where you originally subscribed before following cancellation steps.
Missing confirmations and expectations
Not clicking the final "Yes, cancel" confirmation can leave a subscription active; always keep a screenshot of the confirmation.
Expect refunds to follow merchant and card network timelines - these can take weeks rather than days.
Comparative recap
Quick side-by-side
| Plan | Price | Period | Main differences |
|---|---|---|---|
| Basic | S$0.00 | Monthly | Standard multi-currency accounts, basic cards and payments, 5 free spend users, Yield at 0.50% management fee. |
| Premium | S$15.00 | Monthly | All Basic features plus cashback and transfer perks, lower Yield fee (0.25%), more virtual cards, priority support and additional spend users. |
After cancelling
What to expect next
After cancellation on the web, your account downgrades immediately to Basic and Premium benefits stop.
Billing is prorated for the month when applicable and an invoice is generated for the used period.
Help and follow-up links
- Aspire Help: What is the cost of Aspire subscription?
- Aspire Help: Aspire Premium plan billing, charges and cycles
Address
Registered office
158 Cecil Street, #09-01, Singapore 069545
Notes
For complaints and escalation, use Aspire’s Help Centre to open a formal ticket and retain your documentation.
If unresolved, you may pursue relevant Singapore regulatory channels; keep correspondence and evidence for any escalation.