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Cancel CE BROKER
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I hereby notify you of my decision to terminate the contract relating to the Ce Broker service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ce Broker: Easy Method
What is Ce Broker
CE Broker is an online service that helps professionals track and manage continuing education (CE) requirements for licensing. It stores completion records, tracks CE compliance, and offers paid plans with extra features such as course libraries and account management assistance.
The platform is operated from the United States and offers annual subscription plans in U.S. dollars. CE Broker is commonly used by regulated professionals to maintain license-related CE records and alerts.
Core functions
CE Broker records completed CEUs, maintains a compliance transcript, and notifies users about license renewal requirements.
Where it is used
The service is used by individuals across jurisdictions; pricing and support are handled by CE Broker in the U.S., though users in Singapore may subscribe and use the platform for tracking CE requirements.
How to cancel Ce Broker
Cancel on the web (recommended)
- Log in to your CE Broker account.
- Go to Account Settings (gear icon or menu).
- Select the Subscription tab.
- Click "Cancel my Subscription" and confirm.
- If canceled before the auto-renewal date you keep benefits until that date; canceled on the auto-renewal date downgrades immediately to Basic Free.
- Note: you cannot cancel while a payment is processing (within roughly 24 hours of the charge).
Cancel on mobile platforms
- iOS: If you purchased through Apple App Store, cancel via your Apple ID > Subscriptions. CE Broker cannot override App Store subscriptions.
- Android: If you purchased through Google Play, cancel in the Google Play app under Subscriptions. CE Broker does not provide an alternate cancellation route for Play purchases.
What happens when you cancel
Access and benefits
If you cancel before the auto-renewal date, you retain paid-plan benefits until that renewal date. Access to premium features ends at expiry.
Immediate downgrades and processing windows
If you cancel on the auto-renewal date, the account may downgrade to Basic Free immediately. Cancelling is not allowed while a payment is actively processing (about 24 hours around a charge).
Will I get a refund?
Course purchase errors
Refunds may be issued within 30 days if you purchased the wrong course and the course is "Not Started." Refunds are subject to approval by CE Broker or the course provider.
Subscription and provider cancellation policy
- Subscription charges (annual, auto-renewing) are generally non-refundable and non-prorated after renewal; cancellation stops future billing but does not refund the renewal fee.
- If the course provider (listed as Propelus) cancels an order after charging, they may issue a credit to the original payment method at their discretion.
Ce Broker plans and pricing
Available plans
The following plans and US pricing are listed by CE Broker. Local (SGD) pricing is not published.
| Plan | Price | Period | Features |
|---|---|---|---|
| Professional | US$39.99 | annual | CE Compliance Transcript, Digital certificate storage, Credential Tracker, Email tracking alerts |
| Pro+ | Starting at US$99.99 | annual | All Professional features, plus accredited course library, Pro+-included courses, multi-state licensure tracking |
| Concierge | US$124.99 | annual | All Professional features, plus dedicated Account Managers, completion reporting, course recommendations, regulatory alerts |
Your consumer rights in Singapore
Relevant laws and agencies
Singapore consumers are protected by laws such as the Consumer Protection (Fair Trading) Act (CPFTA). If CE Broker sells to Singapore-based consumers, those protections may apply to unfair or misleading trade practices.
Practical steps if you have a dispute
- Request the provider to follow their published cancellation and refund terms in writing.
- If CE Broker does not honor its stated policies, consider escalating to the Consumers Association of Singapore (CASE) for advice and dispute resolution.
- Note: statutory “cooling-off” periods for physical goods may not automatically apply to digital services unless contractually provided.
Customer experiences
Positive feedback
Some users report helpful and knowledgeable representatives who resolved verification or purchase issues promptly. Positive interactions often cite quick problem resolution.
Negative feedback
Common complaints include slow or non-responsive customer service, billing errors, unexpected auto-renewals, difficulty obtaining refunds, and usability issues when uploading CEUs.
Review platforms show a mix of satisfaction and problems; consider documenting all communications and charges if you encounter issues.
Documentation checklist
What to gather before contacting support
- Account email and username used with CE Broker.
- Order ID or invoice number for the purchase or renewal.
- Transaction date and payment method details (last 4 digits of card).
- Screenshots of charge on your bank or card statement.
- Evidence that a course was "Not Started" if requesting a course refund.
- Copies of any email communications with CE Broker or the course provider.
How to present your claim
- State clearly whether you request cancellation, refund, or credit.
- Attach the relevant documentation listed above.
- Keep timestamps for all messages and responses from support.
Common mistakes
Attempting to cancel during processing
Users sometimes try to cancel while a payment is processing. CE Broker blocks cancellations within roughly 24 hours of a charge. This can prevent immediate cancellation or refunds at that window.
Using the wrong platform to cancel
Purchases made via the Apple App Store or Google Play must be cancelled through those stores. Attempting to cancel an in-app subscription on the CE Broker website will not stop App Store or Play billing.
Comparative recap
Quick comparison
The table below summarizes cancellation method, how to cancel, expected refund likelihood, and subscription period type.
| Method | How to cancel | Refund likelihood | Period |
|---|---|---|---|
| Web (Account Settings) | Log in → Account Settings → Subscription → "Cancel my Subscription" → confirm | Refund unlikely for auto-renewed annual fees; course refunds possible within 30 days if "Not Started" | annual |
| iOS (App Store) | Cancel via Apple ID > Subscriptions in device settings; CE Broker cannot override | Refunds handled by Apple / subject to Apple’s policies | annual |
| Android (Google Play) | Cancel in Google Play app under Subscriptions; CE Broker cannot override | Refunds handled by Google Play / subject to Play Store policies | annual |
After cancelling
Immediate actions
- Save confirmation of cancellation and any reference numbers.
- Keep receipts and screenshots of the cancellation screen and billing statements.
If you need to escalate
If CE Broker does not respond or fulfill its stated policies, gather your documentation and consider escalation through local consumer channels such as CASE.
For example reviews and customer feedback, see independent records of customer experiences: BBB customer reviews for CE Broker.
Address
Primary mailing address
4601 Touchton Road E Suite 3250, Building 300, Jacksonville, Florida 32246, United States.
What to include if sending mail
Include your full name, account email, order/invoice number, a clear statement of the request (cancel/refund), and copies of supporting documents. Send via tracked mail if you need proof of delivery.