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Cancellation Crypto.Com: Easy Method
What is Crypto.Com
Overview
Crypto.com is a digital finance platform that provides cryptocurrency trading, wallets, payments, cards, NFTs and related services for retail users in Singapore and globally.
The platform combines an app, web portal and merchant/payment integrations to let users buy, sell, hold and spend crypto assets.
Main services
Key offerings include exchange services, a consumer app with subscription features, an NFT marketplace, Crypto.com Pay merchant flows and a merchandise shop.
Some services are billed via in‑app stores, while others are managed on the Crypto.com website and help centre.
How to cancel Crypto.Com
App Store / Google Play subscriptions
- Open your Apple ID subscriptions (App Store) or Google Play account subscriptions and disable auto-renewal at least 24 hours before the end of the current period.
- This must be done via Apple or Google - Crypto.com cannot turn off in‑app renewals for you. See the official cancellation guidance: legal.coininapp.com/cancellation.html.
- Note: deleting the Crypto.com app does not cancel these subscriptions.
Web subscriptions and site-managed plans
- Sign in to the Crypto.com website and use the "Cancel Subscription" button for web-managed plans, or contact Crypto.com support before the 24‑hour cutoff.
- If you cannot find the cancel button, contact support and keep records of your request and ticket number.
- Cancel at least 24 hours before the renewal to avoid the next billing cycle. See: legal.coininapp.com/cancellation.html.
What happens when you cancel
Access and features
When cancellation is accepted, paid features typically remain available until the end of your current billing period.
After that date, features tied to the subscription will be disabled unless you re‑subscribe or meet entitlement via another plan.
Billing and renewals
Disabling auto‑renewal stops future charges; you will not receive a pro‑rata refund for unused time in most cases for crypto or digital services.
For in‑app subscriptions, billing changes are handled by Apple or Google depending on where you subscribed.
Data and account status
Account data and history are generally retained per Crypto.com policies; closing an account may require additional steps with support.
Keep exported records of transactions and receipts before initiating permanent account closures.
Will I get a refund?
General policy
Refunds are limited for crypto services due to the irreversible nature of blockchain transactions; most trades and transfers are final.
Refund eligibility depends on the product: merchant refunds, marketplace rules, or card disputes have different processes and timelines.
Exceptions and timelines
- Crypto.com Pay (merchant payments): refunds are handled by the merchant and issued in crypto matching the original value (less blockchain fees). See: How to get a refund.
- NFT marketplace: refunds occur if outbid or an item is not assigned; returns may appear instantly to App wallet, via an external wallet claim link, or as a card void - timelines vary up to ~1 week. See: Buying and selling (NFTs).
- Crypto.com Shop (merch): 30‑day return window from delivery for unused/new items with tags; refunds processed in about 5 - 10 business days to the original payment method. See: Shop product information.
- Prepaid card disputes: file a dispute within 120 days for unauthorized or faulty card transactions; disputes are typically resolved in ~30 - 45 days. See: Dispute or chargeback.
Crypto.Com plans and pricing
Overview of tiers
The table below summarises Crypto.com Singapore tiered plans, prices and headline features as listed on the platform.
Annual plans typically offer a discount versus monthly billing where noted.
Pricing notes
'Private' tier requires a CRO token lockup (12 months) rather than a direct SGD subscription payment.
Annual pricing shown reflects the stated ~16% discount compared with monthly options for eligible tiers.
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic (formerly Midnight) | S$0 | monthly | Entry‑level tier with standard card benefits, no subscription fee |
| Plus (formerly Ruby Steel) | S$5.99 / S$59.90 | monthly / annual | 2% CRO rewards on everyday spending; higher rewards cap; some subscription rebates |
| Pro (formerly Jade/Indigo) | S$39.99 / S$399.90 | monthly / annual | 3% CRO rewards; higher limits; extras like lounge access (annual) and subscription rebates |
| Private | S$65,000 CRO (lockup) | 12‑month lockup | Top-tier benefits: up to ~5%+ CRO rewards, highest limits, VIP experiences and dedicated support |
Your consumer rights in Singapore
Cooling-off and returns
There is no general 14‑day cooling‑off right for crypto services or most digital financial transactions in Singapore; consumer cooling‑off rules mainly apply to physical goods.
Crypto.com Shop merchandise does offer a 30‑day return window consistent with consumer expectations. See: Shop product information.
Crypto transactions and card protections
Blockchain transfers and trades are generally irreversible; refunds are only available in limited circumstances (platform error, merchant refund, or similar exceptions).
Cardholders retain standard card dispute/chargeback rights - disputes should be filed within 120 days. See: Dispute or chargeback.
Customer experiences
Positive feedback
App store ratings are broadly positive: App Store and Google Play ratings in the 4+ range from hundreds of thousands of users, reflecting satisfactory mobile experience for many customers.
Independent summary of app ratings: coinbird.com review.
Common complaints
Independent reviews and summaries report recurring complaints about support responsiveness, account freezes, KYC delays and withdrawal difficulties for some users.
See independent review coverage for examples: gncrypto.news and bitcompare.net.
Documentation checklist
Essential items to gather
- Account email and Crypto.com account ID.
- Subscription receipt or invoice (App Store/Google Play receipt if applicable).
- Transaction IDs, order numbers or NFT bid confirmations.
- Card statement entries for disputed charges with date, amount and merchant name.
Supporting evidence for refunds or disputes
- Screenshots of errors, confirmation pages, or failed transfers.
- KYC documentation if asked (ID/passport scans used for verification).
- Support ticket numbers and copies of past correspondence.
Common mistakes
Deleting the app but not cancelling subscriptions
Many users delete the Crypto.com mobile app assuming subscriptions stop; in‑app subscriptions (Apple/Google) remain active until cancelled in those stores.
Always disable auto‑renew in your Apple ID or Google Play subscriptions, and keep a copy of the cancellation confirmation.
Missing the 24‑hour cancellation window
Waiting until the renewal day can result in being charged for the next period; cancellation should be completed at least 24 hours before the period ends.
If you miss the window, contact support immediately and retain transaction receipts in case a pro‑rata or discretionary refund is available.
Comparative recap
Quick comparison
The table below compares common cancellation/refund scenarios and expected outcomes to help you choose the right action.
How to use this table
Use the "How to cancel" column to pick the correct cancellation path, and check the "Refund possibility" and "Typical timeline" before contacting support.
| Item | How to cancel | Refund possibility | Typical timeline |
|---|---|---|---|
| App Store / Google Play subscription | Disable auto‑renew in Apple ID or Google Play subscriptions | Refunds handled by store policies (case dependent) | Varies by store; cancel at least 24 hours before renewal |
| Web subscription (Crypto.com site) | Use "Cancel Subscription" on website or contact support | Usually no pro‑rata refund; exceptions rare | Cancel 24 hours before renewal to avoid next charge |
| Crypto transfer or trade | Cannot be cancelled once on‑chain; contact support for errors | Refunds rare; only for platform errors or merchant issues | Case dependent - requires investigation |
| Crypto.com Shop (merchandise) | Return within 30 days for eligible items (unused) | Refund to original payment method | Refunds processed in ~5 - 10 business days |
| NFT purchases / bids | Follow marketplace rules; outbid or not assigned items are refunded | Refunds possible if outbid or unassigned | Instant to ~1 week depending on method |
| Prepaid card unauthorized charge | File a dispute/chargeback within 120 days | Chargeback possible if verified | Typically resolved in 30 - 45 days |
After cancelling
What to monitor
Confirm cancellation receipts from Apple, Google or Crypto.com and watch your payment method for any unexpected charges.
Keep transaction records and export any account history you may need for tax or accounting purposes.
Contact and support resources
Official cancellation guidance: legal.coininapp.com/cancellation.html.
Refund, NFT and shop help articles: refunds, NFTs, shop returns, disputes.
Address
Corporate address
Crypto.com Singapore corporate address for correspondence:
1 Raffles Quay, North Tower, #09‑06, Singapore 048583
Using the address
Include your account email and any support/ticket numbers when sending correspondence to assist faster handling.
For urgent disputes, use the in‑app or help centre channels first and retain proof of any physical mailing.
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Written by Joshua Khoo
Digital-law graduate · 8 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 8 years.