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Cancel FLASHPAY
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I hereby notify you of my decision to terminate the contract relating to the Flashpay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Flashpay: Easy Method
What is Flashpay
Service overview
Flashpay (Flash app) is a fast payment app for everyday cashless transactions in Singapore, focused on quick retail and transport payments.
It is distinct from NETS FlashPay physical stored-value cards; the app and the physical card are separate products with different purchase and refund rules.
Key differences from NETS FlashPay card
The Flash app is free to download and operates as a digital payment service managed by Flash Pay (SG) Pte. Ltd.
NETS FlashPay cards are physical stored-value cards sold at a one-time cost and have separate refund processes managed by TransitLink/NETS and banks.
How to cancel Flashpay
Cancel during payment flow (app payments)
- Flash app uses a two-step payment flow: Step 1 and Step 2 (identity verification).
- You can cancel a payment only while still in Step 1; once you complete Step 2 (identity verified), the app does not allow cancellation of that payment.
- If you are unsure which step you are on, do not proceed to the identity verification stage until you confirm you want to complete the payment.
Cancel subscriptions / stop using the service
- There is no in-app subscription cancellation button. To terminate ongoing use, stop using the service or request account deletion via Flash support.
- Account deletion is subject to regulatory constraints; Flash retains minimal required personal data even after closure per their terms.
- For support and account requests, refer to Flash support: Flash Support.
What happens when you cancel
Access and service termination
If you cancel a pending payment in Step 1, the transaction is not completed and no charge should occur.
If you stop using the app or request account deletion, your access will end but some minimal personal data may be retained for legal/regulatory reasons.
Renewals and ongoing charges
Flash app has no recurring subscription management in-app; recurring or improper charges reported by users have required contacting support or banks to resolve.
For services billed through third parties (e.g., PaywithFlash-like arrangements), cancellations may take effect at the end of the paid term - check the merchant's terms.
Will I get a refund?
Flash app refund policy (app payments)
Flash processes eligible refunds within 14 working days according to their support information.
Refunds are discretionary and typically apply to failed transactions or demonstrable errors, not general cancellations after identity verification.
Refunds for physical NETS FlashPay cards
- Physical card refunds (damaged/lost) follow NETS/TransitLink/bank processes and may be immediate or take up to 14 working days depending on the case.
- For NETS/TransitLink-related guidance, see bank guidance such as DBS: DBS - card & EZ-Link function.
Flashpay plans and pricing
Overview of available plans
Below are the published prices and one-time fees related to the Flash app and NETS FlashPay physical cards.
Top-up convenience fees apply per transaction depending on card type used for top-up in the app.
| Plan | Price | Period | Features |
|---|---|---|---|
| Flash Pay app | S$0.00 | One-time download | Free to download, no subscription required |
| NETS FlashPay card (retail) | S$12.00 | One-time | S$7 stored value included (S$5 non-refundable card fee) |
| NETS FlashPay card (online) | S$5.00 | One-time | No stored value, S$5 non-refundable card fee |
| Mobile app top-up (POSB/DBS/UOB card) | S$0.25 | Per transaction | Convenience fee per top-up via FlashPay Reader app |
| Mobile app top-up (other cards) | S$0.50 | Per transaction | Convenience fee per top-up via FlashPay Reader app |
Your consumer rights in Singapore
General refund and rights
Flash does not state a statutory 14-day cooling-off right in its public terms for Singapore users.
Refunds for eligible issues are processed at Flash's discretion and normally within 14 working days when granted.
Applicable protections and complaints
- Consumer Protection (Fair Trading) Act may apply to unfair practices; unresolved disputes can be raised with the Consumers Association of Singapore (CASE) or relevant payment dispute channels.
- For NETS physical card issues, use TransitLink/NETS and your bank's card dispute process for refunds and investigations.
Customer experiences
Reported negative experiences
Some users report recurring charges after attempting cancellation and difficulty removing payment details or stopping charges.
Users have described lengthy disputes and opaque cancellation processes requiring intervention with support or card issuers.
Positive or neutral feedback
Official materials show the app is free to download and convenient for quick payments, with clear top-up fees listed for card types.
Refund timelines (14 working days) are stated for eligible refunds, which can help set expectations for resolved cases.
Documentation checklist
What to prepare before contacting support
- Account email or phone number used with Flash app.
- Transaction ID(s), date/time, amount, and screenshots of charges or payment screens.
- Any message or confirmation showing the payment flow stage (Step 1 vs Step 2).
What to prepare for bank disputes
- Bank/card statement entries showing the disputed charge(s).
- Correspondence with Flash support and any support ticket numbers.
- Identification documents if the bank or card issuer requests verification.
Common mistakes
Assuming in-app cancellation exists
Many users try to cancel after completing identity verification (Step 2); the app does not permit cancellation at that point.
Always verify you are still in Step 1 before proceeding if you may want to cancel.
Expecting automatic refunds
Expecting an automatic refund for general cancellations is a common error; refunds are typically for failed transactions or errors and are discretionary.
Not keeping transaction evidence or failing to contact support promptly can delay or complicate any refund or dispute.
Comparative recap
Quick comparison
The table below compares the free Flash app, NETS FlashPay cards, and typical refund/cancellation behaviors to help you decide which product fits your needs.
Use this to check cancelability, fees, and expected refund handling.
| Plan | Price | Period | Cancelability / Refunds |
|---|---|---|---|
| Flash Pay app | S$0.00 | One-time download | Payments cancellable only in Step 1; refunds discretionary, processed within 14 working days for eligible cases |
| NETS FlashPay card (retail) | S$12.00 | One-time | Physical-card refunds via NETS/TransitLink/bank processes; card fee mostly non-refundable |
| NETS FlashPay card (online) | S$5.00 | One-time | Online purchase incurs non-refundable card fee; stored value not included |
After cancelling
Follow-up actions
- Save all confirmation messages and ticket numbers from Flash support.
- If charges continue after you cancelled, contact your card issuer or bank to dispute the transaction promptly.
Useful official links
- Flash support and help: https://www.useflash.app/en/support
- Flash terms of service (account deletion and data): https://www.useflash.app/en/legal/terms-of-service
- PaywithFlash terms for general subscription practices: https://paywithflash.com/terms-of-use/
- NETS/TransitLink / bank guidance on card refunds: https://www.dbs.com.sg/i-bank/support/card-matters-malfunctioned-card-ezlink-function.html
Address
Registered office
FLASH PAY (SG) PTE. LTD.
5 TEMASEK BOULEVARD #08-03A SUNTEC TOWER FIVE SINGAPORE 038985
Contact notes
For account actions and formal requests, use the official Flash support page listed above. Keep records of all correspondence for dispute or regulatory escalation.