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Cancel LOQBOX
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Loqbox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Loqbox: Simple Process
What is Loqbox
Service overview
Loqbox is a subscription service that helps users build savings while demonstrating positive payment behaviour to credit agencies. The platform is designed to encourage regular saving and, for some users, to support credit‑building goals.
How it works in brief
Users subscribe and make planned "saves" into a locked saving plan; Loqbox reports those payments to certain credit reference agencies where applicable. The service operates under a members’ agreement and applicable financial regulation in its operating jurisdictions.
How to cancel Loqbox
Cancel via your Loqbox account
- Sign in to your Loqbox account on the web.
- Go to Account → Membership → Manage Membership and choose cancel or downgrade.
- Confirm the change and keep any confirmation emails or screenshots for your records.
Cancel by post or escalate if needed
- If you prefer written notice, send a signed cancellation letter to the company address (see Address section below).
- If charges continue after cancellation, escalate with your card issuer and retain proof of your cancellation attempt.
What happens when you cancel
Access and remaining benefits
If you cancel a yearly plan, your paid benefits typically remain active until the end of that 12‑month term. You will not be billed again after the term ends if cancellation is processed correctly.
Account closure and data
After downgrading or cancelling you may choose to close your account. Closing an account can affect any ongoing reporting to credit agencies and access to saved funds; keep documentation of instructions and confirmations.
Will I get a refund?
14‑day cooling‑off period
- If you cancel within 14 days of signing up you are generally entitled to a full refund (the cooling‑off window).
- When refunded within this window, Loqbox should not report the activity to credit agencies.
Outside the cooling‑off period
- Refunds are not usually offered for unused time after the 14‑day period; benefits typically remain until the billing period ends.
- The members’ agreement also references statutory cancellation rights in some jurisdictions; check the agreement for details.
Loqbox plans and pricing
Where to check current prices
Do not rely on third‑party summaries for pricing. Check Loqbox’s official tariff and members’ agreement pages for up‑to‑date terms and plan details.
Official Loqbox pages: Loqbox tariff and Members' Agreement.
Availability and Singapore note
Loqbox is not available in Singapore and known pricing is published in GBP for UK residents. Do not assume SGD pricing or local availability; always confirm on the official website.
Your consumer rights in Singapore
Local consumer protection basics
Singapore consumer protection differs from UK statutory cooling‑off rules. Online subscription services do not automatically carry a 14‑day cooling‑off right under Singapore law.
If you are in Singapore, check your contract terms and payment provider protections rather than assuming foreign cooling‑off rules apply.
Escalation and dispute options
- Contact your card issuer or bank to request a chargeback for unauthorised or continuing charges.
- File a complaint with the Consumers Association of Singapore (CASE) for cross‑border consumer disputes if mediation is appropriate.
Customer experiences
Positive feedback
Many users praise Loqbox for being user‑friendly, supporting consistent saving habits, and offering transparency in savings management. Some report improvements in credit scores over time when reporting occurs.
Common complaints
Reported downsides include difficulties fully stopping charges in some cases, initial drops in credit scores for some users, withdrawal fees or partner bank requirements, and mixed customer‑support experiences.
Documentation checklist
Immediate items to gather
- Account email and username used to subscribe.
- Screenshots of membership status and the Manage Membership page.
- Confirmation emails, receipts, and dates of subscription and cancellation attempts.
Supporting evidence if escalation is needed
- Bank or card statements showing the charge(s).
- Copies of any posted cancellation letters (recorded delivery receipts if used).
- Correspondence with Loqbox support and any reference numbers.
Common mistakes
Cancellation mistakes
Common errors include cancelling only in the app when the platform requires web cancellation, or failing to confirm the change in the Membership area. Always follow the web cancellation steps and save confirmations.
Refund and timing mistakes
Assuming a pro‑rata refund for mid‑cycle cancellation is another common mistake. Outside the 14‑day cooling‑off window, refunds are generally not provided and benefits normally continue until the billing period ends.
Comparative recap
Quick comparison
| Feature | Before cancelling | After cancelling | Refund |
|---|---|---|---|
| Access to membership features | Active while paid | Continues until end of billing term for annual plans | Only if within 14‑day cooling‑off |
| Billing | Recurring charged per plan | No further charges after term ends if cancellation processed | No pro‑rata refunds outside cooling‑off |
| Credit reporting | May be reported during active saving | Reporting may stop after closure or end of plan | No refund impact; full refund within cooling‑off prevents reporting |
Notes
Keep copies of confirmations and monitor statements after cancelling. If charges continue, contact your bank and keep evidence for disputes.
After cancelling
What to monitor
- Bank or card statements for any unexpected or continuing charges.
- Confirmation emails from Loqbox and any changes to account status in the Members’ Area.
- Any credit report changes if you were enrolled in credit reporting services.
Helpful links
Official members’ agreement and tariff pages are the primary sources for terms and statutory information: Members' Agreement and Loqbox tariff.
For template letters and steps to escalate a cancellation in the UK context, see general guidance at: Postclic: Cancel Loqbox.
Address
Registered address
Loqbox Technology UK Limited
Henleaze Business Centre, Henleaze, Bristol, BS9 4PN, United Kingdom
Where to send cancellation post
If you send a written cancellation, use the registered address above and send by recorded delivery where possible. Keep proof of posting and a copy of your letter for records.