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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Nets service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Nets: Simple Process
What is Nets
Overview
NETS is a Singapore payments provider offering electronic payment solutions such as NETS debit/ATM, NETS FlashPay stored‑value cards, QR payments and merchant services.
It operates e‑money services and payment processing for consumers and businesses across Singapore.
Key services
Services include consumer apps, FlashPay cards, NETS POS terminals, NETS SoftPOS and NETS Click merchant solutions.
Different services follow separate terms for refunds, cancellations and dispute handling.
How to cancel Nets
Cancelling an app subscription (consumer)
- If you subscribed via Google Play, open Google Play > Subscriptions to cancel; short refunds (within ~15 minutes) may be available via the Refund option. See Google Play guidance. Google Play FAQ
- If you subscribed via Apple App Store, manage or cancel subscriptions via your Apple ID and follow Apple’s support for refunds.
- Note: NETS itself does not provide an in‑app consumer cancellation flow for third‑party platform subscriptions; platform policies apply.
Stopping NETS card or stored‑value services
- For NETS FlashPay card refunds or termination of stored value, redeem via a NETS ATM or a NETS Customer Service Point; the card will be disabled or retained. See card T&Cs. FlashPay T&Cs
- For merchant services (e.g., NETS Click), contact your merchant account manager or NETS merchant support to request cancellation or contract termination per your merchant agreement. Merchant agreement
What happens when you cancel
Access and recurring payments
Cancelling an app subscription stops future recurring charges through the platform (Google Play or App Store).
Access to subscription features normally ends at the end of the current paid period unless platform terms state otherwise.
Stored value, cards and merchant services
For FlashPay cards, refunds or redemption disable the card or require surrender at customer service points.
For merchant services, contract termination follows the merchant agreement and may involve final settlements and reconciliation windows.
Will I get a refund?
Refunds for app subscriptions
- Google Play: a short automatic refund/undo option exists for very recent purchases (about 15 minutes). After that, refunds depend on the app developer’s policy. Google Play FAQ
- App Store (iOS): refunds are handled via Apple’s support and developers may issue refunds per App Store processes.
Refunds for NETS services and cards
- NETS Click (merchant side): refunds to NETS Cardholders must be processed within 90 days to the originating payment source; up to three partial refunds per transaction; refund amount cannot exceed the original transaction. Merchant agreement
- NETS FlashPay: refunds of deposit and stored value for expired or damaged cards are via ATM or Customer Service Points; NETS does not provide cash refunds at retail shops. FlashPay T&Cs
- There is no automatic 14‑day right to refund documented in NETS policies; entitlements vary by service.
Nets plans and pricing
Summary table
| Plan | Price | Period | Features |
|---|---|---|---|
| NETS POS Terminal (In‑Store) | S$38.00/month | Monthly | Accept NETS Debit/ATM, FlashPay, Prepaid Card; NETS QR; MDR 0.8% (T+1) |
| Unified POS (Add‑on) | S$12.00/month | Monthly | Add credit card acceptance; MDR up to 2.99% (T+3) |
| NETS SoftPOS | S$19.90/month | Monthly | Accept NETS Debit/ATM, Prepaid, credit cards, NETS QR; MDR 0.8% (T+1) |
| NETS Unified POS bundle (first 12 months) | S$50.00/month (subscription fee; transaction fees apply) | Monthly | Combined NETS, QR, Credit Cards; transaction fees 0.8% - 3.5% (T+3) |
| simplyNETS Lite (SGQR Label) | Free/month | Monthly | SGQR label only; transaction fees 0.5% (F&B) or 0.8% (others) (T+1) |
| NETS Cashcard (chip card) | S$10.00 (includes S$5 stored value) | One‑off purchase | Contact chip card; S$5 card cost non‑refundable |
| NETS Motoring card | S$10.00 (includes S$5 stored value) | One‑off purchase | Contactless motoring card; S$5 card cost non‑refundable |
| NETS FlashPay card (online) | S$5.00 (with $0 stored value) | One‑off purchase | FlashPay card with no initial stored value; card cost non‑refundable |
| NETS FlashPay card (in‑store) | S$12.00 (includes S$7 stored value) | One‑off purchase | FlashPay card with stored value; card cost non‑refundable |
| NETS Prepaid Card | S$10.00 - S$12.00 (includes S$5 card fee) | One‑off purchase | Stored value card; retail price varies, includes non‑refundable S$5 fee |
Notes
All prices are subject to GST unless stated otherwise.
Refer to your contract or point of sale for exact settlement timings and merchant discount rates.
Your consumer rights in Singapore
Regulatory and e‑money considerations
NETS is an e‑money issuer; in the unlikely event of business failure, customers may not be able to recover all funds. Check NETS notices for details. NETS notice
Stored value balances are governed by the service terms for FlashPay and other cards.
Dispute and reconciliation rights
- If payments fail or are duplicated (for example during service outages), contact your bank for transaction reconciliation; NETS works with banks to resolve such incidents. Outage report
- Refund rights depend on the specific NETS product and merchant agreements rather than a universal 14‑day cooling‑off period.
Customer experiences
Positive feedback
Some users and reviewers report that NETS services are legitimate and the app is generally safe to use when it functions normally.
Many merchants rely on NETS for in‑store acceptance and appreciate its widespread acceptance across Singapore.
Negative feedback
- Reviews cite app instability, failed top‑ups, crashes and unreliable auto top‑up behavior in some cases. App reviews
- Past service outages and payment glitches have caused double billing or failures during peak periods; users were advised to seek reconciliation through banks. Outage report
Documentation checklist
What to prepare for refunds or cancellation
- Transaction date, time and amount (receipt or merchant invoice).
- Card number (FlashPay), last 4 digits, or subscription order ID for app purchases.
- Photo of the physical card if requesting a FlashPay refund at a service point.
Supporting evidence for disputes
- Bank statements showing the disputed charge(s).
- Correspondence with merchant or app developer (emails, chat transcripts).
- Any screenshots of errors, failed transactions or app logs.
Common mistakes
Relying on app uninstall only
Uninstalling a NETS app does not cancel subscriptions billed through Google Play or the App Store.
Always cancel via the platform subscription management to stop recurring billing.
Expecting automatic cash refunds at shops
Retail outlets do not issue cash refunds for FlashPay balances; refunds must follow NETS procedures via ATM or customer service points.
Assume different NETS products have different refund pathways and timelines.
Comparative recap
At‑a‑glance table
| Item | What to do | Refunds | Period |
|---|---|---|---|
| App subscription (Google Play) | Cancel in Google Play > Subscriptions; contact developer for later refunds | Short automatic undo (~15 minutes); thereafter developer decision | Monthly |
| App subscription (App Store) | Cancel via Apple ID subscriptions; request refund via Apple support | Apple/developer handles refunds per App Store policy | Monthly |
| NETS FlashPay card | Redeem stored value at NETS ATM or Customer Service Point | Refund to cardholder via ATM/service point; no cash at shops | One‑off purchase |
| NETS Click (merchant) | Merchant issues refund per commercial agreement | Refunds to original payment source within 90 days; up to 3 partial refunds | One‑off / Transactional |
Key takeaways
Cancellation and refund routes differ by product: app platform, card redemption or merchant processes.
Keep receipts and transaction evidence to speed up any refund or dispute resolution.
After cancelling
Steps to follow
- Confirm cancellation in the platform (Google Play or App Store) and keep confirmation emails or screenshots.
- For card refunds, visit a NETS ATM or Customer Service Point with the card and ID as required.
Helpful links and contacts
- Google Play refund guidance: Google Play FAQ
- NETS merchant terms and refund rules: NETS merchant agreement
- FlashPay card terms and redemption: FlashPay T&Cs
- Service outage and reconciliation reporting context: CNA outage report
- App reviews and user reports: JustUseApp reviews
- Where to buy cards information: Card purchase guide
Address
NETS Customer Service Centre
351 Braddell Road #01‑03, Singapore 579713
Notes
If you need further assistance with reconciliation of failed or duplicate payments, contact your bank and provide transaction evidence.
For merchant contract issues, refer to your NETS merchant agreement or contact NETS business support. Merchant agreement