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Cancel PRUDENTIAL
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Prudential service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Prudential: Easy Method
What is Prudential
Overview
Prudential in Singapore is part of Prudential Assurance Company offering life and health insurance products, retirement plans and related financial services. It operates through customer service channels, Financial Representatives and web services.
Products and channels
Products include personal accident, integrated shield plans and riders, with premiums that vary by age and plan. Policies are typically managed via PRUServices web portals or Prudential's customer service channels rather than app-store subscription flows.
How to cancel Prudential
Cancellation during the free look period
- Submit a written request within 14 days of policy receipt (policy considered received seven days after posting).
- Return any required documents for certain products (e.g., signed Policy Document and Certificate of Life Assurance for personal accident policies).
- Expect a refund processed after cancellation, minus medical fees or expenses incurred.
How to submit your cancellation
- Send a written cancellation via mail or email to Prudential Customer Service, or visit a Prudential Customer Service Centre in person.
- Do not rely solely on a Financial Advisor or verbal requests - submit and keep written confirmation.
- Note: cancellations via App Store / Google Play do not apply to Prudential insurance policies in Singapore.
What happens when you cancel
Policy termination
Cancellation within the free look period terminates the policy from inception. The insurer will process termination and any applicable refunds per the policy terms.
Access and renewals
After cancellation you lose policy cover and access to benefits. If premiums are paid by recurring instruction, confirm the direct debit or GIRO has been stopped to prevent further charges.
Will I get a refund?
Free Look (Cooling-off) refund
Within the 14‑day free look period you are entitled to a refund of premiums paid, less any medical fees or expenses incurred. This is reflected in Prudential product terms.
Processing typically takes a few business days once your written request and returned documents are received.
Refunds after the free look
After the free look period there is no statutory right to a refund; refunds depend on the contract and Prudential's case handling. User reports indicate refunds post free‑look may be delayed or require escalation.
Keep written records and follow up promptly if you expect a post‑period refund.
Prudential plans and pricing
Pricing summary
The table below lists example plans and prices from available data. Premiums vary by age and plan features - always verify with Prudential for an official quote.
Notes on period and features
Some entries show monthly or annual indicators. Verify whether a quoted amount is monthly or annual when discussing with Prudential.
| Plan | Price | = period | Features |
|---|---|---|---|
| PRUShield Plus (Age 21 - 30) | S$314 | - | Class A ward, policy year limit S$1,000,000, co-insurance 10%, deductible varies by age/ward |
| PRUShield Premier (Age ~35) | S$654 | monthly | Private hospital room, Integrated Shield Plan |
| PRUShield Plus riders (Age ~35) | PRUExtra Plus CoPay: S$246; PRUExtra Plus Lite CoPay: S$148 | annual | Covers 95% deductible + half co-insurance (Plus); 50% deductible + half co-insurance (Plus Lite) |
| PRUShield Premier riders (Age ~35) | PRUExtra Premier CoPay: S$717 (S$573.60 with PRUWell 20% discount); PRUExtra Preferred CoPay: S$502 (S$401.60 with PRUWell 20% discount); PRUExtra Premier Lite CoPay: S$270 | annual | Covers various levels of deductibles/co-insurance, panel/private hospital access depending on rider |
Your consumer rights in Singapore
Free look / cooling-off
Consumers have a legal right to a 14‑day free look period from the date the policy is received (policy considered received seven days after posting).
Within this period you may cancel and receive a refund subject to deductions for medical fees or expenses.
Post free-look rights and best practice
There is no statutory refund right after the free look period; refunds depend on policy terms and insurer discretion.
Submit cancellations in writing, retain proof of submission, and deal directly with Prudential Customer Service for clarity and records.
Customer experiences
Positive feedback
Some customers note responsive monitoring of public feedback and pockets of effective customer service in certain cases.
Negative feedback and common themes
Many reviews report slow responsiveness, delays in claims or refunds, recurring deductions despite cancellation requests, and difficulty obtaining final confirmations.
Users often needed written escalation or in‑person visits to resolve issues.
Documentation checklist
What to prepare
- Policy number and full policy document copy.
- Signed Policy Document and Certificate of Life Assurance where required (e.g., personal accident policies).
- Proof of receipt or posting date if available.
Submission and records
- Written cancellation request (email or physical letter) with date and signature.
- Keep copies of all correspondence, confirmation receipts and any bank/direct debit stop notices.
Common mistakes
Relying on verbal requests
Example: asking your Financial Representative to cancel without submitting a written request can lead to disputes and continued deductions.
Always submit and keep a written record yourself.
Assuming app-store cancellation applies
Example: expecting that removing an app or cancelling an App Store subscription stops an insurance policy - this does not apply to Prudential insurance policies in Singapore.
Confirm cancellation through Prudential Customer Service and check payment instructions separately.
Comparative recap
Key points at a glance
The table below summarizes core differences and practical expectations when cancelling a Prudential policy in Singapore.
How to use this recap
Use this table to prepare your cancellation, know refund expectations, and plan follow-up actions.
| Feature | Summary |
|---|---|
| Free look period | 14‑day cooling-off from policy receipt (received = 7 days after posting); refund less medical fees/expenses. |
| Cancellation method | Must be submitted in writing via mail, email, or in-person at Customer Service; do not rely on FA alone. |
| Refund after free look | No statutory refund right; refunds depend on contractual terms and case handling and may require escalation. |
| Common issues | Reports of recurring deductions after cancellation requests, delayed refunds, and slow customer service response. |
After cancelling
Follow-up actions
- Obtain written confirmation of cancellation and any refund schedule from Prudential.
- Check bank statements or direct debit arrangements to ensure no further deductions occur.
Useful references
- Prudential Pru Personal Accident (product document)
- Prudential reviews on Trustpilot
- Community experiences (Reddit)
Address
Prudential Singapore head office
Prudential Assurance Company Singapore (Pte) Ltd
Prudential Tower, 30 Cecil Street, #01‑01, Singapore 049712
Customer service note
For cancellations and formal submissions, contact Prudential Customer Service or visit a Prudential Customer Service Centre. Keep all written records and confirmations for your files.