Cancellation Staysure: Easy Method

What is Staysure

Overview

Staysure is a travel insurance provider that specialises in policies for older travellers and those with pre-existing medical conditions.

Policies typically cover trip cancellation, medical emergencies and other travel-related risks, with a range of plan levels and optional extras.

Who uses Staysure

Customers include individuals and families seeking travel cover tailored to health needs or age-related risks.

Staysure sells online and by phone and issues policy documents after purchase for review and record-keeping.

How to cancel Staysure

Methods to cancel

• Cancel via Staysure web form (where available), in writing (postal or email) or by telephone - these are the standard routes for cancellation.
• There is no separate cancellation method for App Store or Google Play purchases; if you bought through an app you must still contact Staysure directly to confirm the proper cancellation route.

Step-by-step cancellation actions

• Prepare your policy number, full name, contact details and the date you want the cancellation to take effect.
• Submit your cancellation by web form, by sending a written notice, or by calling Staysure customer service.
• Keep a copy of the confirmation or written acknowledgement; cancellation takes effect on the date Staysure receives your notice or a later date you specify.

What happens when you cancel

Effective date and confirmation

Cancellation becomes effective on the date Staysure receives your notice or on a later date you specify in your request.

Ask for written confirmation that the policy has been cancelled and note the effective cancellation date for your records.

Policy access, renewals and data

After cancellation you will no longer have cover under the cancelled policy from the effective date onward.

Any automatic renewal will stop once cancellation is confirmed; retain copies of communications for proof if needed.

Will I get a refund?

14-day cooling-off refund

Yes. If you cancel within the statutory 14‑day cooling-off period from purchase or receipt of policy documents and you have not travelled or made a claim, you are generally entitled to a full premium refund.

Refunds within this period may be subject to deductions for any fees or charges stated in your policy documents.

After the cooling-off period

Outside the 14‑day period, Staysure does not offer standard refunds except in exceptional circumstances (for example bereavement or change that makes the policy uninsurable).

Any post‑cooling-off refund is discretionary and assessed by Staysure on a case-by-case basis.

Staysure plans and pricing

Where to check plans

Staysure offers multiple plan levels (for example Basic, Comprehensive, Signature) and optional covers; plan availability and features vary by region.

Always check the official Staysure site or contact Staysure directly for the most current plan details and terms.

Pricing in Singapore

There is no publicly available Staysure pricing in SGD specific to Singapore in the verified sources used here.

To obtain accurate Singapore-dollar quotes, request a quote through Staysure’s regional channels or their official site.

Your consumer rights in Singapore

Cooling-off and cancellation rights

Cooling-off rights described by Staysure (14‑day full refund if no travel or claim) are stated in their terms and are a key first step when cancelling.

When you buy a policy, check the terms of purchase and the policy documents for how refunds and cancellations are handled.

Local protections and dispute options

Singapore consumers may consult local consumer protection bodies or financial regulators for guidance if you believe your rights were not respected.

If you have a complaint that cannot be resolved with Staysure, escalate through formal dispute channels available in Singapore (for example, industry or regulator complaint processes).

Customer experiences

Positive feedback

Many customers praise the ease of obtaining quotes, particularly for pre-existing medical conditions, and report helpful, professional customer service interactions.

Some travellers have described smooth and prompt claims handling in genuine emergency situations and clear explanations at purchase or renewal.

Negative feedback

Common complaints include delays or denials of claims, especially when pre-existing medical conditions are involved, and frustrations over documentation demands.

There have also been reports of long claim processing times and issues with policy amendments or unexpected fees; individual experiences vary.

Documentation checklist

Essential documents to prepare

• Policy number and full policy documentation (make and keep copies).
• Proof of purchase (receipt or confirmation email) and travel booking details if relevant.
• Identification (passport or ID) and contact details for all insured persons.

Documents for refunds or disputes

• Bank details or payment method for refund processing (if requested by Staysure).
• Any related correspondence with Staysure (emails, call notes) and supporting evidence for exceptional refund requests (e.g., medical or bereavement documentation).

Common mistakes

Delaying cancellation notice

Waiting to notify Staysure can forfeit cooling-off rights or reduce the chance of discretionary refunds after the initial 14‑day period.

Always act promptly if you intend to cancel within the cooling-off window.

Failing to keep records

Not saving confirmation emails, written notices or call reference numbers makes it harder to prove cancellation or to follow up on refunds.

Keep copies of all communications and request written confirmation of cancellation dates and any refund decisions.

Comparative recap

Quick comparison

After cancelling

Next practical steps

Keep your written cancellation confirmation and any refund communications until the matter is fully resolved.

If you need replacement cover, arrange alternative insurance before your travel date to avoid being uninsured.

Helpful links and references

Staysure terms of business: https://www.staysure.com/terms-of-business/

Guidance on cancelling Staysure (summary): https://www.postclic.com/en-ae/letters/insurance-general/cancel-staysure/

Customer reviews and experiences: https://www.trustpilot.com/review/staysure.com

Reporting or coverage concerns reported in the press: https://www.theguardian.com/money/2025/sep/29/staysure-wants-30-to-amend-travel-insurance-policy-that-cost-75

Address

Postal address

Britannia House, 3‑5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB, United Kingdom

Other contact options

For cancellations use the web form, written notice or telephone as described earlier and request written confirmation of the cancellation date.

If you need assistance in Singapore, contact Staysure through their official site to obtain the correct regional contact details and support options.