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Fitify

Cancel FITIFY

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Singapore

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Termination letter drafted by a specialized lawyer
Sender
Fitify Cancel Subscription | Postclic
Fitify
Na Perštýně 342/1
110 00 Prague Czechia
support@gofitify.com
Cancellation of Fitify contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Fitify service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Fitify
Na Perštýně 342/1
110 00 Prague , Czechia
support@gofitify.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Fitify. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Fitify: Easy Method

What is Fitify

Overview

Fitify is a mobile fitness app that provides personalized workout plans, exercise libraries, and tracking tools for users seeking at‑home or on‑the‑go training.

The app supports multiple subscription tiers and is available through app stores and direct web purchases.

Where it is offered

Fitify subscriptions are sold via Apple App Store (iOS), Google Play (Android), Huawei AppGallery, and directly on the web through merchants such as Paddle, FastSpring, or Stripe.

Support and account help can also be requested from Fitify’s support channels for account‑related queries.

How to cancel Fitify

Cancel on iOS (Apple App Store)

  • Open Settings on your iPhone or iPad.
  • Tap your Apple ID, then Subscriptions.
  • Select Fitify and choose Cancel Subscription.

Cancel on Android, Huawei and Web

  • Android (Google Play): Open Google Play → profile icon → Payments & subscriptions → Subscriptions → select Fitify → Cancel subscription.
  • Huawei AppGallery: Open AppGallery → Me → Account center → Payment and Purchases → Subscriptions → choose Fitify → cancel.
  • Web (Paddle / FastSpring / Stripe): Use the "Manage Subscription" link in your receipt or merchant portal email to cancel through the merchant used at purchase.

Cancel via Fitify support or in‑app

  • Use the in‑app account settings or contact support@gofitify.com to request cancellation if you need assistance.
  • Provide purchase details and account email to speed up processing.

What happens when you cancel

Access after cancellation

Cancellations remain effective at the end of your current billing period.

You keep access to Pro features until that billing period expires.

Renewals and future billing

The subscription will not renew after the current paid period ends once cancellation is confirmed.

Ensure cancellation is completed in the same platform where the purchase was made (App Store, Play Store, AppGallery, or merchant).

Will I get a refund?

Fitify’s stated policy

Fitify states that fees are final and non‑refundable to the maximum extent permitted by law.

Refunds or credits may be issued only as a goodwill gesture at Fitify’s sole discretion.

Platform exceptions and legal rights

  • App Store (iOS): Apple handles refund requests; Fitify cannot issue refunds for App Store purchases.
  • Google Play (Android): Refunds are governed by Google’s policies; Fitify cannot override Google’s decisions.
  • Huawei AppGallery: Refunds are handled under Huawei’s policies.
  • Web merchants (Paddle/FastSpring/Stripe): Refunds are generally final unless law requires otherwise; Fitify may request a refund via the merchant as a goodwill action.

Fitify plans and pricing

Pricing overview

The table below lists current subscription price points visible in the Singapore App Store listing.

Multiple price points may represent different tiers or promotional SKUs.

Plan Price Period Features
Fitify Pro - Monthly S$8.98 monthly In‑App Purchase tier named 'Fitify Pro', monthly subscription
Fitify Pro - Monthly (alt) S$13.48 monthly Alternate In‑App Purchase tier named 'Fitify Pro', monthly subscription
Fitify Monthly S$14.98 monthly Standard monthly subscription
Fitify Monthly (alt) S$19.98 monthly Alternate monthly subscription tier
Fitify Quarterly S$49.98 monthly Three‑month subscription
Fitify Pro - Yearly S$92.98 annual In‑App Purchase tier named 'Fitify Pro', yearly subscription
Fitify Yearly S$49.98 annual Standard yearly subscription
Fitify Yearly (alt) S$99.98 annual Alternate yearly subscription tier

Your consumer rights in Singapore

Statutory protections

Statutory consumer protection laws in Singapore apply regardless of Fitify’s stated no‑refund policy.

These laws can include rights relating to defective digital content or misrepresentations at purchase.

How rights affect refunds and remedies

  • Fitify’s policy cannot override legally mandated rights to refunds or remedies required by Singapore law.
  • If you believe statutory rights apply, you can cite local consumer protection provisions when requesting a refund or remedy.

Customer experiences

Positive feedback

Users praise Fitify for ease of use, a wide variety of exercises, and personalized plans that help motivation and consistency.

High ratings on the App Store reflect satisfaction with the app experience for many users.

Common complaints

Some users report confusion over subscription tiers and unexpected charges when billing choices are unclear.

Other complaints include missing features or regional issues with refunds and unlocking premium features after purchases.

Documentation checklist

Essential items to include when requesting cancellation or refund

  • Account email used with Fitify.
  • Receipt or order confirmation showing merchant (Apple, Google, Huawei, Paddle, FastSpring, Stripe).
  • Subscription start date and transaction ID if available.
  • Description of the problem or reason for your request.

Where to send documentation

  • For App Store purchases: request refunds via Apple; include Apple receipt details in any support queries.
  • For other purchases: attach merchant receipt and contact support@gofitify.com if you need assistance from Fitify.

Common mistakes

Canceling in the wrong place

Many users try to cancel inside the app when the subscription was purchased via an app store or merchant.

Always cancel in the same platform where the charge originated (Apple, Google, Huawei, or the merchant).

Missing transaction details

Submitting a request without the receipt or transaction ID delays handling and reduces chances of a successful refund request.

Keep purchase confirmations and merchant emails until your billing period has expired or the issue is resolved.

Comparative recap

At‑a‑glance comparison

Platform How to cancel Refund responsibility
iOS (Apple App Store) Settings → Apple ID → Subscriptions → select Fitify → Cancel Subscription Apple handles refunds; Fitify cannot issue App Store refunds
Android (Google Play) Google Play → profile icon → Payments & subscriptions → Subscriptions → select Fitify → Cancel subscription Google handles refunds under its policies; Fitify cannot override
Huawei AppGallery AppGallery → Me → Account center → Payment and Purchases → Subscriptions → choose Fitify → cancel Huawei handles refunds per its policies; Fitify cannot override
Web (Paddle / FastSpring / Stripe) Use "Manage Subscription" link in receipt or merchant portal email to cancel via the merchant Refunds are generally final; Fitify may request merchant refund as goodwill
Fitify support / in‑app request Contact support@gofitify.com or use in‑app/account settings to request cancellation Fitify may assist; refunds discretionary unless required by law

After cancelling

What to expect next

Your subscription will remain active until the end of the paid billing period after cancellation.

Confirm that auto‑renew has been turned off in the platform you used to subscribe.

Helpful links and contacts

Address

Registered business address

Fitify Workouts s.r.o. registered address (as listed by Fitify):

Na Perštýně 342/1, 110 00 Prague, Czechia

Notes on contacting

There is no separate postal cancellation address; cancellations are managed via app stores, web merchant portals, or Fitify support channels.

Use the platform where you purchased the subscription for fastest resolution.

Similar cancellation services

FAQ

To cancel your Fitify subscription on iOS, go to Settings, tap your Apple ID, select Subscriptions, choose Fitify, and then tap Cancel Subscription. You may also send a cancellation request in writing.

Yes, you can cancel your Fitify subscription through the Google Play Store by going to Payments & subscriptions, selecting Fitify, and tapping Cancel subscription. After cancellation, you will retain access until the end of your current billing period.

Fitify's stated policy is that fees are generally final and non-refundable. Refunds may only be issued at Fitify’s discretion, so it's best to check the specific terms on your billing statement or contact support.

If you purchased Fitify through a web merchant, you can cancel by using the 'Manage Subscription' link in your receipt or merchant portal email. Alternatively, you can send a written cancellation request.

If you need assistance with canceling your Fitify subscription, you can contact support@gofitify.com or use the in-app account settings to request cancellation. Remember to keep proof of your cancellation request.