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I hereby notify you of my decision to terminate the contract relating to the Fitify service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fitify: Easy Method
What is Fitify
Overview
Fitify is a mobile fitness app that provides personalized workout plans, exercise libraries, and tracking tools for users seeking at‑home or on‑the‑go training.
The app supports multiple subscription tiers and is available through app stores and direct web purchases.
Where it is offered
Fitify subscriptions are sold via Apple App Store (iOS), Google Play (Android), Huawei AppGallery, and directly on the web through merchants such as Paddle, FastSpring, or Stripe.
Support and account help can also be requested from Fitify’s support channels for account‑related queries.
How to cancel Fitify
Cancel on iOS (Apple App Store)
- Open Settings on your iPhone or iPad.
- Tap your Apple ID, then Subscriptions.
- Select Fitify and choose Cancel Subscription.
Cancel on Android, Huawei and Web
- Android (Google Play): Open Google Play → profile icon → Payments & subscriptions → Subscriptions → select Fitify → Cancel subscription.
- Huawei AppGallery: Open AppGallery → Me → Account center → Payment and Purchases → Subscriptions → choose Fitify → cancel.
- Web (Paddle / FastSpring / Stripe): Use the "Manage Subscription" link in your receipt or merchant portal email to cancel through the merchant used at purchase.
Cancel via Fitify support or in‑app
- Use the in‑app account settings or contact support@gofitify.com to request cancellation if you need assistance.
- Provide purchase details and account email to speed up processing.
What happens when you cancel
Access after cancellation
Cancellations remain effective at the end of your current billing period.
You keep access to Pro features until that billing period expires.
Renewals and future billing
The subscription will not renew after the current paid period ends once cancellation is confirmed.
Ensure cancellation is completed in the same platform where the purchase was made (App Store, Play Store, AppGallery, or merchant).
Will I get a refund?
Fitify’s stated policy
Fitify states that fees are final and non‑refundable to the maximum extent permitted by law.
Refunds or credits may be issued only as a goodwill gesture at Fitify’s sole discretion.
Platform exceptions and legal rights
- App Store (iOS): Apple handles refund requests; Fitify cannot issue refunds for App Store purchases.
- Google Play (Android): Refunds are governed by Google’s policies; Fitify cannot override Google’s decisions.
- Huawei AppGallery: Refunds are handled under Huawei’s policies.
- Web merchants (Paddle/FastSpring/Stripe): Refunds are generally final unless law requires otherwise; Fitify may request a refund via the merchant as a goodwill action.
Fitify plans and pricing
Pricing overview
The table below lists current subscription price points visible in the Singapore App Store listing.
Multiple price points may represent different tiers or promotional SKUs.
| Plan | Price | Period | Features |
|---|---|---|---|
| Fitify Pro - Monthly | S$8.98 | monthly | In‑App Purchase tier named 'Fitify Pro', monthly subscription |
| Fitify Pro - Monthly (alt) | S$13.48 | monthly | Alternate In‑App Purchase tier named 'Fitify Pro', monthly subscription |
| Fitify Monthly | S$14.98 | monthly | Standard monthly subscription |
| Fitify Monthly (alt) | S$19.98 | monthly | Alternate monthly subscription tier |
| Fitify Quarterly | S$49.98 | monthly | Three‑month subscription |
| Fitify Pro - Yearly | S$92.98 | annual | In‑App Purchase tier named 'Fitify Pro', yearly subscription |
| Fitify Yearly | S$49.98 | annual | Standard yearly subscription |
| Fitify Yearly (alt) | S$99.98 | annual | Alternate yearly subscription tier |
Your consumer rights in Singapore
Statutory protections
Statutory consumer protection laws in Singapore apply regardless of Fitify’s stated no‑refund policy.
These laws can include rights relating to defective digital content or misrepresentations at purchase.
How rights affect refunds and remedies
- Fitify’s policy cannot override legally mandated rights to refunds or remedies required by Singapore law.
- If you believe statutory rights apply, you can cite local consumer protection provisions when requesting a refund or remedy.
Customer experiences
Positive feedback
Users praise Fitify for ease of use, a wide variety of exercises, and personalized plans that help motivation and consistency.
High ratings on the App Store reflect satisfaction with the app experience for many users.
Common complaints
Some users report confusion over subscription tiers and unexpected charges when billing choices are unclear.
Other complaints include missing features or regional issues with refunds and unlocking premium features after purchases.
Documentation checklist
Essential items to include when requesting cancellation or refund
- Account email used with Fitify.
- Receipt or order confirmation showing merchant (Apple, Google, Huawei, Paddle, FastSpring, Stripe).
- Subscription start date and transaction ID if available.
- Description of the problem or reason for your request.
Where to send documentation
- For App Store purchases: request refunds via Apple; include Apple receipt details in any support queries.
- For other purchases: attach merchant receipt and contact support@gofitify.com if you need assistance from Fitify.
Common mistakes
Canceling in the wrong place
Many users try to cancel inside the app when the subscription was purchased via an app store or merchant.
Always cancel in the same platform where the charge originated (Apple, Google, Huawei, or the merchant).
Missing transaction details
Submitting a request without the receipt or transaction ID delays handling and reduces chances of a successful refund request.
Keep purchase confirmations and merchant emails until your billing period has expired or the issue is resolved.
Comparative recap
At‑a‑glance comparison
| Platform | How to cancel | Refund responsibility |
|---|---|---|
| iOS (Apple App Store) | Settings → Apple ID → Subscriptions → select Fitify → Cancel Subscription | Apple handles refunds; Fitify cannot issue App Store refunds |
| Android (Google Play) | Google Play → profile icon → Payments & subscriptions → Subscriptions → select Fitify → Cancel subscription | Google handles refunds under its policies; Fitify cannot override |
| Huawei AppGallery | AppGallery → Me → Account center → Payment and Purchases → Subscriptions → choose Fitify → cancel | Huawei handles refunds per its policies; Fitify cannot override |
| Web (Paddle / FastSpring / Stripe) | Use "Manage Subscription" link in receipt or merchant portal email to cancel via the merchant | Refunds are generally final; Fitify may request merchant refund as goodwill |
| Fitify support / in‑app request | Contact support@gofitify.com or use in‑app/account settings to request cancellation | Fitify may assist; refunds discretionary unless required by law |
After cancelling
What to expect next
Your subscription will remain active until the end of the paid billing period after cancellation.
Confirm that auto‑renew has been turned off in the platform you used to subscribe.
Helpful links and contacts
- Fitify on the App Store: Fitify on the App Store (Singapore)
- Support email: support@gofitify.com (use this for account or receipt assistance).
Address
Registered business address
Fitify Workouts s.r.o. registered address (as listed by Fitify):
Na Perštýně 342/1, 110 00 Prague, Czechia
Notes on contacting
There is no separate postal cancellation address; cancellations are managed via app stores, web merchant portals, or Fitify support channels.
Use the platform where you purchased the subscription for fastest resolution.