Cancellation Deliveroo: Easy Method

What is Deliveroo

Service overview

Deliveroo is an online food delivery platform that connects customers with local restaurants and riders in Singapore. Orders are placed via the Deliveroo app or website and fulfilled by partner restaurants and riders.

How it works

Restaurants (Partners) prepare the food, riders collect and deliver it, and Deliveroo operates the platform and customer support. Some issues are handled by Partners and some by Deliveroo depending on the cause.

How to cancel Deliveroo

Cancel an order (app / web)

• Open the Deliveroo app or website and go to your active orders.
• Select the order you want to cancel and choose the cancel option before the Partner starts preparing the food.
• If canceled before preparation starts, you will receive a refund (discounts/vouchers applied may be excluded).
• If cancellation is attempted after the Partner has started preparing the food (a "Started Order"), you may be charged full price and delivery if already dispatched.

Cancel Deliveroo Plus subscription

• Sign in and go to My Account (or manage subscriptions in the app or website) to cancel Deliveroo Plus at any time.
• You can also cancel by contacting Deliveroo support via the app or by email if needed.
• If you cancel within the 14-day cooling-off period from sign-up or the end of a free trial, you are entitled to a full refund.

What happens when you cancel

Order cancellation effects

If Deliveroo or the Partner cancels your order, you are not charged and will receive a refund via your original payment method.

If you cancel before preparation starts, you receive a refund (subject to voucher/discount exceptions). If you cancel after preparation starts, you may be charged.

Subscription cancellation effects

Canceling Deliveroo Plus stops future renewals; you keep benefits until the current paid period ends unless you cancel within the cooling-off period and qualify for a refund.

Refunds for subscription cancellations are processed without undue delay and not later than 14 days from the date of cancellation where applicable.

Will I get a refund?

Order refund policy

• Refunds are available if you cancel before the Partner starts preparing the food. Discounts or vouchers applied may affect the refunded amount.
• If the Partner or Deliveroo cancels the order, you are not charged and will be refunded to the original payment method.

Subscription and other refund exceptions

• Deliveroo Plus: full refund if canceled within the 14-day cooling-off period from sign-up or after a free trial.
• Wrong, faulty items or delivery issues: you have statutory consumer rights; Deliveroo may issue a refund or account credit unless it reasonably believes the problem occurred after delivery.
• Refunds are normally issued using the same payment method and processed without undue delay, not later than 14 days for subscription cooling-off refunds.

For Deliveroo's legal terms and refund details, see Deliveroo's legal page and FAQ.

Deliveroo Legal | Deliveroo FAQ

Deliveroo plans and pricing

Available plans

The following plans and prices are taken from Deliveroo's verified pricing data and reports. Options may change; check the official Deliveroo Plus page for current offers.

Pricing table

Your consumer rights in Singapore

Statutory consumer rights

• You have the right to goods that match the description and are of satisfactory quality.
• Services must be carried out with reasonable care and skill; breaches may entitle you to a refund or credit.

Cooling-off and subscription rights

• Deliveroo Plus subscriptions have a 14-day cooling-off period from sign-up or the end of a free trial, during which you may cancel and obtain a full refund.
• Refunds for cooling-off are issued without undue delay and not later than 14 days from cancellation using the original payment method.

Customer experiences

Positive feedback

Some customers report generally trouble-free deliveries and timely service, noting the convenience of the app and available restaurant choices.

Deliveroo Plus members often appreciate delivery discounts and on-time credits when the service meets expectations.

Common complaints

Reported recurring issues include orders marked delivered but not received, missing items, late or cancelled orders, and poor customer service experiences.

Compensation experiences vary by case; responsibility for refunds can fall to the Partner or Deliveroo depending on the cause.

Documentation checklist

For order issues

• Order number and time of order
• Photos of wrong or faulty items
• Screenshot of delivery status and any error messages

For subscription or refund requests

• Subscription confirmation or receipt
• Proof of payment (card statement or app receipt)
• Date of sign-up and date of cancellation (for cooling-off claims)

Common mistakes

Cancelling too late

Waiting until after the Partner has started preparing your food is a frequent mistake. Once preparation has started, cancellation usually results in full charges.

If you need to cancel, act immediately from the app to maximize refund chances.

Missing documentation or evidence

Not keeping order numbers, screenshots, or photos makes it harder to obtain refunds or credits. Support teams rely on clear evidence when investigating issues.

Provide timestamps, photos of the food, and any messages from the app to speed up resolution.

Comparative recap

At-a-glance comparison

After cancelling

Next steps

Keep your order number and any screenshots until the refund or resolution is confirmed. Monitor your payment method for the refund.

If you canceled a subscription within the cooling-off window, expect a refund within 14 days.

Where to get help

Use the Deliveroo FAQ and legal pages for policy details and next steps.

Contact Deliveroo support via the app for case-specific help or to submit documentation.

Deliveroo FAQ | Deliveroo Legal | Refund responsibilities

Address

Registered office

Deliveroo Singapore Pte Ltd, 135 Cecil Street, #10‑01, MYP Plaza, Singapore 069536.

Customer service

For support, use the Deliveroo app's help section or the online FAQ and legal pages linked above. The registered address is the company's official office for correspondence.