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Cancel FACTOR
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Factor service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Factor: Easy Method
What is Factor
Service overview
Factor is a meal delivery service offering chef-crafted, ready-to-eat meals delivered on a recurring subscription basis.
The service focuses on convenience and health-oriented menu options and operates with weekly deliveries and online account management.
How it works
Customers choose meals and a plan, pay via web or in-app purchases, and receive scheduled shipments to their address.
Subscriptions renew automatically until deactivated through the billing channel used at sign-up.
How to cancel Factor
Cancel via App Store / Google Play
- Open the Apple App Store or Google Play Store on the device used to subscribe.
- Go to your account > Subscriptions and cancel the Factor subscription there; Factor cannot cancel store-billed subscriptions for you.
Cancel via Web (desktop)
- Log into your Factor account on the website.
- Navigate to Settings or Plan Settings, select “Deactivate My Plan” or “Cancel Subscription”, and confirm cancellation; it takes effect at the end of the current billing cycle.
Cancel via Email or Phone
- Send an email to help@factor75.com including your full name, account email, and reason for cancelling.
- Call support at 888‑573‑5727 (support hours: Mon - Fri 6 AM - 11 PM ET; Sat - Sun 7 AM - 7 PM ET).
What happens when you cancel
Access and deliveries
Cancellations typically remain active until the end of the current billing cycle, so you will keep deliveries or access already paid for through that date.
New shipments will not be scheduled after cancellation takes effect.
Automatic renewal and reactivation
Automatic renewals stop once cancellation is confirmed in the billing channel used to subscribe.
Be aware of accidental reactivation if you sign in and re-enable a plan; check your plan settings after cancelling.
Account data
Your account and order history usually remain accessible for account management and support purposes unless you request deletion.
If you need full data removal, contact support to confirm options and timelines.
Will I get a refund?
Official policy
Factor’s Terms of Service state there are no refunds upon cancellation - no refunds for unused portions or early termination as a general rule.
See Factor’s Terms of Service for the official wording: Factor Terms of Service.
Exceptions and practice
- Exceptions can occur for delivery failures or product quality issues; Factor may issue store credits or refunds at its discretion if reported promptly (for example, within 5 days).
- User reports indicate Factor more commonly issues credits than full refunds and typically does not refund already processed or shipped orders except in limited circumstances.
How to request a refund or credit
- Report problems promptly to help@factor75.com or by phone with photos and order details.
- Escalate if necessary and keep records of communications and delivery tracking for faster resolution.
Factor plans and pricing
Pricing overview
Below are in-app purchase prices listed for Singapore from the Factor app's App Store listing.
These are the plans shown in the verified app listing and may not reflect on-site or regional promotions.
Table of plans
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Factor Monthly Premium Access | S$59.98 | Monthly | Premium access via in-app purchase (feature set not detailed) |
| Factor Yearly Premium Access | S$399.98 | Annual | Premium access via in-app purchase (feature set not detailed) |
Your consumer rights in Singapore
Cooling-off and CPFTA
Under Singapore law, there is no broad 14-day cooling-off right for food-delivery or subscription services under the Consumer Protection (Fair Trading) Act (CPFTA).
The usual unsolicited direct-sales cooling-off right (typically 5 business days) applies to certain doorstep or direct-sale contracts, not to digital or meal subscriptions.
Defective goods and scope
Consumer protections for defective goods (such as the Lemon Law for durable goods) do not extend to perishable food items or services in the same way.
Statutory rights to cancel or obtain refunds for food-delivery subscriptions are therefore limited; refunds or credits are often at the seller’s discretion or under contract breach rules.
Further reading
For a plain-language overview of cancellation under Singapore contract rules, see a local guidance page: Contract cancellation and CPFTA.
Use that resource to confirm whether a specific transaction falls under special protections.
Customer experiences
Positive reports
Some customers report successful credits or refunds for delivery mistakes (missing meals or late shipments) after contacting support and escalating the issue.
Credits have been the more common remedy when Factor accepts a delivery or quality issue.
Negative reports
Common complaints include difficulty cancelling subscriptions, charges after cancellation, accidental reactivation, and delivery problems such as late or missing meals.
Many users describe customer service as scripted or slow, and often offered credits rather than cash refunds.
What this means for you
If you expect a refund, be prepared to document issues and request escalation; persistence and prompt reporting improve outcomes.
Keep records of cancellation confirmations and billing statements to challenge unexpected charges.
Documentation checklist
What to gather before contacting support
- Account email and full name used for the Factor account.
- Order numbers and delivery dates for the shipments in question.
- Photos of missing/damaged meals, delivery tracking details, and timestamps.
What to include in your message
- Clear statement that you want to cancel and whether you expect a refund or credit.
- Preferred resolution (credit, replacement, or refund) and a short factual timeline of events.
Common mistakes
Not cancelling in the correct place
Many customers try to cancel on Factor’s website when the subscription was billed through Apple or Google; store-billed subscribers must cancel in their App Store/Play Store subscriptions.
Failing to cancel in the correct billing channel commonly results in continued charges.
Assuming automatic refunds
Assuming cancellation automatically triggers a refund is a frequent error; Factor’s Terms of Service state no refunds as a default.
If you need a refund for delivery or quality issues, report promptly and provide evidence rather than assuming entitlement.
Missing documentation
Not keeping photos, order numbers, or delivery timestamps makes disputes harder to resolve and delays any possible credit or refund.
Always save receipts and confirmation emails until the billing cycle has fully completed.
Comparative recap
Quick comparison
The table below summarizes cancellation methods, likely outcomes, and key notes to help you choose the right route.
Table
| Method | Steps | Refund likelihood | Key notes |
|---|---|---|---|
| App Store / Google Play | Cancel in subscription settings of the respective store. | Low (store controls billing; Factor cannot cancel for you) | Must cancel via store; check store receipts for charges. |
| Web (Factor account) | Log in → Settings/Plan Settings → Deactivate My Plan / Cancel Subscription → Confirm. | Low to Moderate (no refunds by default; credits possible for issues) | Cancels at end of billing cycle; keep confirmation screenshot. |
| Email / Phone | Email help@factor75.com or call support at 888‑573‑5727 with details. | Moderate (can raise exceptions for delivery/quality issues) | Useful for disputes and quality claims; include photos and order IDs. |
After cancelling
Check and keep confirmations
Save any cancellation confirmation, screenshots of plan status, and your last billing receipt.
Verify that no further charges appear on your card or store account after the billing cycle ends.
Where to get help and read policies
Factor Terms of Service: https://factorapp.com/legal/terms-of-service
Factor pricing and app purchases (Singapore App Store): Factor pricing and Factor on the Singapore App Store.
For local contract/cancellation guidance see: Contract cancellation and CPFTA.
General cancellation guidance summary from a third-party: Postclic - cancellation guide.
Address
Singapore office
81 Ayer Rajah Crescent, Singapore, SG 139967.
This address is listed for Factor’s Singapore presence in available records.
Additional location
Another listed local address: 21 Heng Mui Keng Terrace (verify with Factor for inquiries and formal notices).
For formal account actions, use the website or the contact methods above rather than postal mail unless instructed by Factor support.