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Cancel RESDIARY
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Resdiary service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Resdiary: Simple Process
What is Resdiary
Overview
ResDiary is an online booking and table management platform used by restaurants and venues to accept reservations and manage covers.
The service is subscription-based for businesses and provides booking widgets, diary tools and reporting features.
Role in bookings
ResDiary acts as a platform connecting customers with restaurants; it does not itself set individual restaurant cancellation or refund policies.
Responsibility for charges, refunds and specific booking terms lies with the restaurant or venue that receives the reservation.
How to cancel Resdiary
If you are a customer
- Check your reservation confirmation (email or SMS) for the restaurant’s stated cancellation policy and any cut-off times.
- Cancel the booking directly with the restaurant using the contact details on the confirmation or via the booking link provided by the venue.
- If the restaurant accepts cancellations through ResDiary links or their confirmation page, follow those instructions precisely and keep a timestamped record.
If you are a restaurant or manager (ResDiary diary)
- Open the ResDiary diary and click the booking you wish to cancel.
- Tap the trash/delete icon, select a cancellation reason, optionally notify the customer by email or SMS, and save.
- Canceled bookings are visible in the restaurant’s cancellation list for reporting; see ResDiary support for full steps: Cancelling a booking (ResDiary Help).
What happens when you cancel
Booking status and access
When a booking is cancelled by the restaurant, the reservation will be removed from the active diary and listed in cancellations for reporting.
If you cancel directly with a restaurant, keep any confirmation message; that record shows the cancellation timestamp and any refund or charge instructions.
Records and reporting
Restaurants can view cancelled bookings in ResDiary’s cancellation reports to reconcile covers and payments.
ResDiary does not process refunds itself; any refund record or charge reversal is managed by the restaurant or their payment provider.
Will I get a refund?
General policy
ResDiary does not handle refunds and disclaims liability for refund issues; refunds are the responsibility of the restaurant or venue that took your booking.
There is no standard ResDiary refund policy - refund terms depend entirely on the restaurant’s own policy communicated when you booked.
Exceptions and actions
- If you paid a deposit or prepayment, contact the restaurant first to request a refund and ask for a written response.
- If the restaurant refuses to honour its stated terms or the terms were misleading, you may escalate (e.g., Consumer Association of Singapore) or dispute the charge with your card issuer - keep all evidence.
Resdiary plans and pricing
Plans summary
The publicly listed ResDiary plans and prices below are shown in Australian dollars (AUD) in ResDiary materials; no verified SGD pricing is publicly available.
Features listed are the core features published for each plan and include setup fees and promotional notes where provided.
Notes on currency and billing
Pricing found in public sources is denominated in AUD and may not reflect local Singapore packaging or taxes.
Contact ResDiary or a local reseller for any SGD quotes or local billing arrangements.
| Plan | Period | Price | Features |
|---|---|---|---|
| ResDiary Connect | monthly | 115 AUD per month | Up to 150 bookings/month; core features; commission-free bookings; booking widget; table & yield management; reporting; unlimited users; A$129 setup fee; 2 months free on annual plan |
| ResDiary Express | monthly | 170 AUD per month | Up to 500 bookings/month; core features; A$129 setup fee; 2 months free on annual plan |
| ResDiary Pro | monthly | 220 AUD per month | Unlimited bookings; core features; A$129 setup fee; 2 months free on annual plan |
Your consumer rights in Singapore
Cooling-off and contract law
Under Singapore law there is no general 14-day cooling-off right for service bookings such as restaurant reservations unless the provider states one.
Because ResDiary is a platform, cancellation and refund rights depend on the restaurant’s stated terms at booking.
Where to get help
If a restaurant’s stated terms are misleading or not honoured, you can seek advice or assistance from consumer advocacy bodies in Singapore.
Keep written evidence of the booking, payment and any communications when pursuing a complaint or dispute resolution.
Customer experiences
Reported negative themes
Public reviews (mainly outside Singapore) commonly report unclear refund handling where customers expected platform-managed refunds but the venue was responsible.
Other frequent complaints include slow or poor customer support responses and confusing sales or contract terms.
Context and balance
Reviews available in public sources are largely UK/other-market focused and may not reflect Singapore experiences directly.
Many issues arise from the restaurant’s own policies or local implementation rather than the ResDiary software alone.
For examples of public feedback see: ResDiary on Trustpilot.
Documentation checklist
What to keep
- Reservation confirmation email or SMS with booking reference and stated cancellation policy.
- Payment receipts, deposit confirmations and card statement lines showing charges.
- All communication with the restaurant (email, SMS, chat logs) and screenshots of booking pages showing terms.
Useful additional items
- Timestamped proof of when you requested cancellation (screenshots, sent emails).
- Any written acknowledgement of refund or charge from the restaurant.
- Diary cancellation entries if provided by the restaurant (for manager/restaurant users).
Common mistakes
Assuming ResDiary issues refunds
A common error is assuming ResDiary will refund deposits or prepayments; in most cases the restaurant is responsible for refunds, not the platform.
Always confirm the refund source before disputing a charge with your bank.
Not keeping booking evidence
Another frequent mistake is failing to save the reservation confirmation or cancellation proof, which weakens any later dispute or complaint.
Save emails, SMS and screenshots immediately and record the time and method of any cancellation request.
Comparative recap
At-a-glance comparison
The table below summarises ResDiary’s role versus the restaurant for cancellations, refunds and support.
Use this to quickly identify who to contact and what to expect after cancelling a booking.
| Item | Period | ResDiary role | Restaurant role |
|---|---|---|---|
| Cancellation policy | - | Platform hosts the booking; does not set policy | Sets and communicates the cancellation policy to customers |
| Refunds | - | Does not process refunds; disclaims liability | Responsible for issuing refunds or retaining deposits per their terms |
| Support for disputes | - | May provide diary tools and logs for restaurants; limited consumer-facing support | Primary contact for refunds, cancellations and dispute resolution |
| Pricing & subscriptions | monthly | Lists subscription plans and fees for restaurants (AUD prices publicly listed) | May apply own booking terms or extra charges to customers |
After cancelling
Confirm the cancellation
Always get a written confirmation from the restaurant after you cancel (email or SMS) and keep it as proof.
If you paid a deposit, ask the restaurant for the expected refund timetable and the refund method.
Where to find help and more info
- ResDiary pre-order and policy notes: ResDiary pre-order page.
- ResDiary support article on cancelling bookings (for restaurants/managers): Cancelling a booking (help).
- Integration and partner info (example): ResDiary integration (Quandoo).
- Product summary reference: ResDiary product page (FitGap).
- Public reviews (for context): ResDiary on Trustpilot.
Address
Registered office
1 WALLICH STREET, #17‑01, GUOCO TOWER, SINGAPORE 078881.
Notes
Sources indicate ResDiary’s Singapore presence has changed; for service-specific queries contact the restaurant that took your booking or the ResDiary account manager for that venue.