Cancellation Gearup: Easy Method

What is Gearup

Overview

Gearup (GearUp Booster) is a subscription-based gaming service that offers in-app boosters, analytics, and performance tools aimed at improving gameplay experience.

The service is delivered via apps (mobile and PC) and a web shop for hardware or membership codes.

How the service is provided

Subscriptions and in-app purchases are managed either inside the app or by the platform stores (Apple App Store, Google Play).

Hardware and code-based memberships are sold through the GearUp web shop and handled separately from store-managed subscriptions.

How to cancel Gearup

In-app / PC app cancellation

• Open the PC app and go to Configure → Account Settings to cancel the in-app subscription.
• Cancel at least 3 days before your next billing date to avoid the next charge; uninstalling the app does NOT cancel the subscription.

Mobile store subscriptions (iOS / Android)

• iOS (App Store): Cancel through your Apple ID Subscriptions in device settings. GearUp cannot cancel App Store subscriptions on your behalf.
• Android (Google Play): Cancel via Google Play Subscriptions (Play Store → Profile → Payments & Subscriptions → Subscriptions). GearUp does not manage Google Play cancellations.

Web shop (hardware/orders) cancellation

• For web shop hardware orders, email [email protected] with your order ID (starts with GUPB…) to request cancellation.
• Cancellations are accepted only within 24 hours of purchase and before shipment; after shipment or beyond 24 hours cancellations are generally not accepted.

What happens when you cancel

Access and renewal

When you cancel a subscription it will typically stop future renewals but remain active until the end of the paid period.

Store-managed subscriptions (Apple/Google) must be cancelled in the store; cancellation prevents renewal but does not refund past periods.

Account data and settings

Cancellation usually does not immediately delete your account or historical settings; retention practices are governed by the User Agreement.

Refer to the service terms for details on data retention and deletion processes after cancellation.

Will I get a refund?

Digital subscriptions and in-app purchases

• Digital subscriptions and in-app purchases are generally final and non-refundable unless required by applicable law or the platform’s (Apple/Google) policies.
• Free trial: cancel during the free trial to avoid charges; there is no refund for the trial period itself.

Web shop hardware orders

• Refunds for web shop orders are possible only if cancelled within the 24-hour pre-shipment window and before the item ships.
• Processing for eligible refunds may take up to two weeks and may exclude payment gateway fees.

Gearup plans and pricing

Pricing summary

The table below lists the known plans and approximate Singapore Dollar conversions based on USD pricing.

Values are taken from official paywall/shop listings and shown as approximate SGD equivalents.

Your consumer rights in Singapore

Statutory protections

Singapore consumer protection laws may override a vendor’s “no refunds” policy where the law requires otherwise.

If a purchase breaches statutory rights, a refund or remedy may be available under applicable local law.

Contractual terms and regional exceptions

The GearUp User Agreement contains special retractation/cooling-off language for the EEA, UK, and Switzerland, but those 14-day rights do not apply in Singapore.

For hardware orders GearUp permits a 24-hour pre-shipment cancellation window; beyond that the company generally does not accept cancellations or refunds.

Customer experiences

Positive feedback

Many users give high ratings on review platforms, with Trustpilot showing a strong overall TrustScore and a large share of 5-star reviews.

This indicates a significant group of satisfied customers with the core service or delivery.

Negative reports

Some users report recurring charged subscriptions despite uninstalling the app, difficulty locating cancellation options, and denied refund requests after long-term subscriptions.

Complaints include unexpected trial charges, slow or unsatisfactory support responses, and perceived lack of performance improvement.

Documentation checklist

Must-have items before contacting support

• Account email or username used with GearUp.
• Order ID for web shop purchases (starts with GUPB…).
• Proof of purchase or transaction receipts (store or payment gateway).

Helpful supporting items

• Screenshots of subscription settings or store subscription pages (Apple ID / Google Play / PC app).
• Billing date, renewal date, and payment method details.
• Any email correspondence with support and a clear statement of the requested outcome (cancel/refund).

Common mistakes

Uninstalling the app instead of cancelling

Many users assume deleting the app cancels the subscription; it does not. Platform or in-app cancellation is required.

Always confirm cancellation in the app’s account settings or the store subscription page.

Missing cancellation windows or proof

For web shop orders the 24-hour pre-shipment window is strict; requests after this window are usually denied.

Failing to keep order IDs, receipts, or transaction IDs can delay or prevent successful cancellation or refund requests.

Comparative recap

Quick method comparison

The table below summarizes who controls cancellation, refund likelihood, and action window for each method.

Use the method that matches how you originally purchased the subscription or product.

After cancelling

What to check next

• Confirm cancellation email or store confirmation and save any reference numbers.
• Verify that automatic renewal is disabled in the corresponding store (Apple/Google) or in-app account settings.

Helpful links

• GearUp Mobile User Agreement
• GearUp shop - Mobile Membership
• Postclic: cancellation guidance for GearUp Booster
• Adapty paywall listing (pricing reference)
• Trustpilot - GearUp Booster reviews

Address

Company address

GearUp Portal Pte. Ltd.

1 Raffles Quay #49, Singapore 048583

Registered mail option

Cancellation or formal correspondence can be sent by registered mail to the company address above when required by GearUp’s cancellation guidance.

For web shop cancellation requests, email [email protected] and include your order ID (GUPB…).