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I hereby notify you of my decision to terminate the contract relating to the Imvu service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Imvu: Easy Method
What is Imvu
Overview
IMVU is a social networking platform and 3D avatar-based virtual world where users create custom avatars, socialize, join chat rooms and buy virtual goods.
It combines free accounts with optional one-time purchases and monthly VIP subscriptions to unlock credits, badges and exclusive items.
How it is typically used
Users interact through avatars, purchase credits or VCoins for items, and can subscribe to VIP tiers for recurring benefits.
On iOS, IMVU is distributed via the App Store and in‑app purchases or subscriptions are managed through the store used to subscribe.
How to cancel Imvu
Cancel the subscription via the App Store (iOS)
- On your iPhone or iPad open Settings and tap your name (Apple ID).
- Tap Subscriptions, find IMVU in the list and select Cancel Subscription.
- Confirm cancellation; the subscription will remain active until the end of the current billing period.
Cancel via IMVU support or account options
- Open the IMVU app and use the Help/Support or account settings to find subscription or billing support.
- If you cannot cancel from the app, submit a support request explaining you want to cancel recurring billing.
- Keep receipts and screenshots of the subscription entry to attach to any support ticket.
What happens when you cancel
Access and benefits
Cancelling a VIP subscription stops future renewals but typically preserves VIP access until the end of the paid period.
One-time purchases (credits, VCoin) remain in your IMVU account and may be used per IMVU’s terms.
Renewal and account status
Auto-renewal stops after cancellation; you will not be charged at the next renewal date.
Your IMVU account and any purchased virtual items usually remain active unless you request account deletion.
Will I get a refund?
General refund expectations
Refunds depend on the payment channel you used (App Store, Google Play, direct IMVU billing) and IMVU’s refund policies.
For App Store purchases, Apple’s refund process generally applies; request refunds via your Apple purchase history.
Exceptions and important notes
- Refunds for consumed credits, redeemed goods or normal expirations are often limited or declined.
- IMVU may consider refunds in special circumstances but outcomes vary; keep receipts and evidence when you apply.
Imvu plans and pricing
Pricing summary (Singapore)
Below are IMVU in‑app purchase and subscription options shown on the Singapore App Store listing.
Prices are from the App Store and may include store-side currency conversions and small rounding differences.
| Plan | Price | Period | Features |
|---|---|---|---|
| 1000 Credits | S$0.98 | One-time in-app purchase | 1000 IMVU Credits |
| 2000 Credits | S$2.98 | One-time in-app purchase | 2000 IMVU Credits |
| 5000 Credits | S$6.98 | One-time in-app purchase | 5000 IMVU Credits |
| 10,000 Credits | S$14.98 | One-time in-app purchase | 10,000 IMVU Credits |
| 20,000 Credits | S$29.98 | One-time in-app purchase | 20,000 IMVU Credits |
| 30,000 Credits | S$39.98 | One-time in-app purchase | 30,000 IMVU Credits |
| 50,000 Credits | S$59.98 | One-time in-app purchase | 50,000 IMVU Credits |
| 250 VCOIN | S$0.98 | One-time in-app purchase | 250 VCoin |
| VIP Gold (monthly) | S$6.98 | Monthly subscription | Gold VIP + Host Badges, 1,000 Credits/month, 1 Live or Public Room, Prioritized Support, Exclusive Gifts |
| VIP Platinum (monthly) | S$14.48 | Monthly subscription | Platinum VIP + Host Badges, 2,000 - 4,400 Credits/month, 5 Chat Rooms (up to 2 Live), Whisper, no ads, VIP-only avatar actions, 5% Catalog Discount, Prioritized Support, Exclusive Gifts |
Your consumer rights in Singapore
Basic rights
Under Singapore consumer protection principles, you have rights against misleading or unfair contract terms and faulty services.
If you believe a service was misrepresented or charged unfairly, you can raise the issue with the seller or the platform that billed you.
Where to seek help
- Contact IMVU support first with receipts and details to request refunds or dispute charges.
- If unresolved, you may seek guidance from consumer protection bodies in Singapore or your bank/card issuer for chargebacks.
Customer experiences
Common positive points
Many users report straightforward in‑app purchases and satisfaction with virtual items and VIP benefits while the subscription is active.
App Store billing provides a central place to manage and cancel subscriptions for iOS users.
Common issues reported
Some users report difficulty locating cancellation options if they purchased on a different platform than the one they check.
Refund experiences vary: timely refunds can be offered in some cases, while others may be declined if credits were used.
Documentation checklist
What to gather before contacting support
- Purchase receipt or Apple purchase history showing the IMVU charge.
- Your IMVU username and the email tied to the IMVU account.
- Subscription ID or transaction ID (from receipt) and the date of charge.
- Relevant screenshots showing subscription status, billing attempts, or in-app receipts.
How to present your case
- State clearly whether you want to cancel future renewals, request a refund, or delete your account.
- Attach copies of receipts and any communication history when submitting a support ticket or bank dispute.
Common mistakes
Assuming cancellation in the app always stops billing
Example: Some users tap “log out” or delete the app but do not cancel the subscription through the store; billing can continue.
Always verify subscription status in the App Store (or the store where you subscribed) after attempting cancellation.
Waiting too long to request a refund
Example: Waiting months after an unwanted renewal makes refunds harder to obtain and reduces remedies from banks or platforms.
Check billing statements promptly and start refund or dispute processes quickly when you notice unexpected charges.
Comparative recap
Quick comparison overview
The table below compares typical purchase types and their cancellation/refund expectations to help you decide what to cancel first.
It shows one-time credits versus monthly VIP subscriptions and common actions to stop charges.
| Item | Price (SGD) | Period | How to cancel | Refund likely? |
|---|---|---|---|---|
| One-time Credits (example: 1000 Credits) | S$0.98 | One-time in-app purchase | Use App Store purchase history to report an issue or contact IMVU support | Unlikely if credits used; possible in limited cases |
| VIP Gold | S$6.98 | Monthly subscription | Cancel via App Store Subscriptions or IMVU support | Refund via store is possible in some cases; varies |
| VIP Platinum | S$14.48 | Monthly subscription | Cancel via App Store Subscriptions or IMVU support | Refund via store is possible in some cases; varies |
After cancelling
Immediate steps to confirm cancellation
- Check your App Store Subscriptions to confirm IMVU shows as cancelled or not renewing.
- Keep screenshots of the cancelled subscription confirmation and your last receipt.
Where to get more help
If you need to contact IMVU or review the app listing, use the official App Store page for details and support links.
IMVU on the Singapore App Store
Address
Mailing address for IMVU
IMVU
PO Box 2772, Redwood City, CA 94063, USA
Notes about postal requests
Physical mail can be used for formal notices, but IMVU typically recommends using in‑app support or the billing platform’s dispute tools for faster handling.
Include account details, copies of receipts, and a clear request when sending physical correspondence.