Cancellation Synapse: Easy Method

What is Synapse

Overview

“Synapse” refers to multiple services and products that share the Synapse name: an AI orchestration platform and apps, a CAD/platform product (Synaps), and a mental wellbeing service. Each entity has different billing, cancellation and refund rules.

Different entities covered

This guide covers the common Synapse variants referenced in public terms: Synaps (CAD platform), Synapse Mental Wellbeing (appointments/therapy), and Synapse AI / Synapse+ (AI apps and subscription services).

How to cancel Synapse

Cancel Synaps (CAD platform)

• Sign in to your Owner Account on the Synaps platform.
• Delete your Owner Account to cancel a paid subscription; deletion initiates termination.
• Cancellation takes effect at the end of the current paid term - no immediate access removal unless specified in the account actions.
• Reference: see the Synaps terms for free vs paid account rules - Synapse Terms.

Cancel Synapse Mental Wellbeing appointments

• Contact the clinic or booking portal used to make the appointment as early as possible.
• Cancel at least 24 hours before the scheduled session to avoid being charged the full fee.
• Late cancellations or no‑shows are generally charged 100% with no refund.

Cancel Synapse apps and subscriptions (App Store / platform purchases)

• If you subscribed through the App Store or Google Play, manage or cancel the subscription via the store account settings.
• Refunds for app-platform purchases are governed by the app store policies, not the Synapse seller terms.
• For iOS app information see the official App Store listing - Synapse AI - App Store (SG).

What happens when you cancel

Access and service

For paid subscriptions that terminate at the end of the billing term, you typically retain access until that term expires.

Account deletion may remove access to paid features immediately if the platform enforces deletion rules.

Auto-renewals and billing

Cancellation stops future auto-renewals; the current billed period usually remains active until its scheduled end.

If you subscribed via an app store, cancellation stops future billing through that store, but rules vary by platform.

Data and records

Account deletion may remove stored data. Export or save any important data, receipts and appointment records before cancelling.

Check the service’s terms for data retention and recovery options.

Will I get a refund?

General refund position

Refund rules vary by Synapse entity, but many Synapse-related terms state prepaid fees are non‑refundable and payments are final.

Cancellation often means access ends at the end of the paid term but does not trigger a refund for the unused portion.

Entity-specific refund highlights

• Synaps (CAD platform): No refund of prepaid fees; cancellation ends access at term end but does not refund fees. See the official terms for details - Terms.
• Synapse Mental Wellbeing: Single sessions and sessions that have commenced are non-refundable. Refunds may be available for unused portions of prepaid packages, usually less administrative fees. Late cancellations and no‑shows are charged in full.
• Synapse AI / Synapse AI LLC (where stated): Some terms indicate all payments are final and non‑refundable; cancellation takes effect next billing cycle with no refund for unused time.

Synapse plans and pricing

Price table summary

Notes on pricing

Exact SGD amounts for App Store subscriptions are shown at purchase and may vary with local taxes and exchange rates.

For Synapse+ pricing and official platform pricing pages, see the vendor pricing pages - Synapse Pricing and Synapse Z Pricing.

Your consumer rights in Singapore

General consumer protections

No Singapore-specific statutory cooling-off period (for a 14‑day right to cancel digital subscriptions) was identified in available sources for the Synapse entities covered here.

Consumer rights for digital subscriptions often depend on contract terms and payment method rather than an automatic cooling-off right.

App store purchases and platform rules

For subscriptions bought through the App Store or Google Play, refunds and cancellations are governed by the store’s policy, not directly by the seller’s terms.

If you believe a charge is unauthorized or unfair, consider contacting your payment provider or card issuer to discuss dispute or chargeback options.

Customer experiences

Positive feedback

Some users report satisfactory service in specific areas, for example replacements and returns handled within short windows for hardware-related purchases.

Positive comments highlight timely resolutions for certain product issues.

Negative feedback

Other users report problems such as supply delays, difficulty obtaining refills, and unreliable portals or customer support experiences.

Common complaints include long waits on calls and trouble completing account or inventory tasks.

Documentation checklist

Before you cancel

• Account email and username.
• Order or invoice numbers for the subscription or appointment.
• Last billing date and payment method details.
• Receipts or proof of payment.

For appointments and therapy

• Appointment date and time.
• Therapist or clinician name.
• Cancellation confirmation reference or screenshot.
• Package or session codes if you purchased multiple sessions.

Common mistakes

Assuming instant refunds

Many users expect a pro‑rata refund when cancelling mid‑term. For many Synapse entities, prepaid fees are non‑refundable and cancellation stops future billing only.

Not checking how you subscribed

Users who subscribed via an app store sometimes try to cancel through the vendor’s website instead of the App Store account, delaying the cancellation.

Always confirm whether the subscription was purchased directly or via a platform store and follow the correct procedure.

Comparative recap

At-a-glance comparison

After cancelling

What to do immediately

• Save cancellation confirmation, receipts and any reference numbers.
• Export or backup any data you need from the account before deletion.
• Monitor your bank/card statements to confirm no further charges.

Useful official links

• Synapse terms and legal information: https://trysynapse.ai/terms
• Synapse pricing pages: https://trysynapse.ai/pricing and https://z.synapse.do/pricing
• Synapse iOS app listing (Singapore): App Store - Synapse AI

Address

Official contact path

No single public postal address is provided in the sources used for this guide. Use the official website contact or support channels for account or billing queries.

Where to go for support

Start with the service’s help or terms pages linked above to find the correct support/contact form or email for your Synapse product.