Cancellation Con Edison: Simple Process

What is Con Edison

Overview

Con Edison (Consolidated Edison, Inc.) is a utility that provides electric, gas and steam services to customers in New York City and surrounding areas.

The company offers account management tools including a free mobile app to view bills, pay, check usage and report outages.

Who uses it

Customers are primarily residential and commercial users receiving utility delivery in Con Edison’s service territory in the U.S.

The Con Edison mobile app is available for download in app stores worldwide, including the Singapore App Store listing.

How to cancel Con Edison

Cancel app subscriptions (iOS)

• Open the App Store on your iOS device.
• Go to Account → Subscriptions, select the Con Edison app subscription and cancel.
• Note: Cancellation is handled by Apple; requests to stop via the app may not work. For the app listing see Con Edison on the Singapore App Store.

Cancel app subscriptions (Android)

• Open Google Play Store → Menu → Subscriptions, select the Con Edison app subscription and cancel.
• Refunds and subscription control are governed by Google Play policies.

Cancel utility service (phone or written)

• Call Con Edison customer service at 1-800-752-6633 to request service stop and final meter reading.
• Or send a written cancellation request to Cooper Station, P.O. Box 138, New York, NY 10276-0138. Include account number, service address, requested stop date and contact details.
• Request a confirmation number and final meter read; retain all documentation.

What happens when you cancel

Account access and service stop

Services will stop on the requested date once Con Edison processes your cancellation and completes a final meter reading where applicable.

Online account access may remain for viewing final bills and communications; it varies by account status.

Final meter reading and billing

Con Edison will typically perform a final meter read and issue a final bill that may be pro‑rated to the stop date.

Any held security deposit can be applied to outstanding charges, with any remainder refunded or credited.

Will I get a refund?

App subscriptions (iOS/Android)

Refunds for app subscriptions are governed by Apple or Google Play, not Con Edison.

Generally, refund requests have the best chance if made within approximately 48 hours of purchase; there is no guarantee beyond that window.

Utility billing and deposits

There is no standard 14‑day cooling‑off right for utility services. Refunds are discretionary and typically permitted only for billing errors, meter disputes, or verified service interruptions.

If a refund is issued, processing times vary by payment method (credit/debit card: ~3 - 5 business days; eCheck/ACH: ~5 - 7 days; mailed payment: up to ~10 days).

Con Edison plans and pricing

Pricing summary

The Con Edison mobile app is listed as a free download in the Singapore App Store.

No paid app plans or in‑app purchases were verified in the provided data.

Official listing

For the app listing see the Singapore App Store entry linked in the resources below.

Your consumer rights in Singapore

Cooling-off and cancellation rights

No statutory 14‑day cooling‑off period applies for utility services; cancellation and refund rights are governed by Con Edison’s terms and any applicable utility regulation.

App subscription refunds are governed by Apple or Google Play policies, not Con Edison’s terms.

Disputes, documentation and deposits

Consumers can dispute bills based on billing errors or meter reading issues; documentation strengthens claims.

Security deposits may be applied to outstanding balances and any excess refunded or credited; processing times vary by payment method.

Customer experiences

Positive feedback

Some users report timely responses and clear documentation during cancellations or billing disputes according to summary sources.

These positive reports note clear instructions and confirmation when final readings and bills are handled correctly.

Negative feedback

There are Trustpilot reviews criticizing billing practices, including surprise high bills, disputed charges and slow or unsatisfactory support responses.

Other reviews raise concerns about duplicate charges and account security; individual experiences vary and are documented on public review pages.

Documentation checklist

What to include in a written cancellation

• Account number and full service address.
• Requested stop date and reason for cancellation.
• Contact details and a forwarding address for final bills or refunds.
• Signature if sending a physical letter.

What to keep after cancelling

• Confirmation number from customer service and the final bill.
• Final meter reading documentation and any correspondence about deposits or refunds.
• Receipts for last payments and dates when payments cleared.

Common mistakes

Platform cancellation errors

Users sometimes attempt to cancel subscriptions inside the Con Edison app rather than via the App Store or Google Play; platform stores govern subscriptions so this can fail.

Always cancel via the platform (App Store or Google Play) to avoid continued billing.

Billing and documentation mistakes

Failing to request a final meter reading or not keeping confirmation numbers can make disputes harder to resolve.

Not providing a forwarding address or clear stop date can delay final billing or refund processing.

Comparative recap

Quick comparison

The table below summarizes how to cancel and refund expectations across verified channels.

Key takeaways

Platform-controlled subscriptions require action in the respective app store; utility service cancellations require phone or written requests and documentation.

After cancelling

What to monitor

Monitor your email and online account for the final bill, confirmation number, and any refund or deposit credit.

Allow several business days for final meter read and billing; refund timing depends on the payment method.

Where to get help

If you need step-by-step cancellation help or templates, see the cancellation guide summary at Postclic: Cancel Con Edison - Postclic.

For app-specific issues, check the Con Edison app listing: Con Edison on the Singapore App Store.

For broader user feedback and reported experiences, see Trustpilot reviews: Con Edison reviews on Trustpilot.

Address

Mailing address

Con Edison

Cooper Station, P.O. Box 138, New York, NY 10276-0138

Phone

Customer service: 1-800-752-6633

When calling, request a confirmation number and a final meter reading to support any future disputes.