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Cancellation service #1 in Singapore
Cancellation Eneco: Easy Method
What is Eneco
Overview
Eneco is an energy company that offers electricity, gas and related products with a focus on sustainable energy solutions.
The company provides consumer-facing services such as energy contracts and an app to monitor usage.
Services
Services include standard energy contracts, smart devices such as a smart thermostat, and a mobile app for energy management.
Availability and specific offerings may vary by market; the app is listed as free to download.
How to cancel Eneco
Cancel via web (direct contract or product)
- Cancel within the cooling-off period: 14 days from contract confirmation or product receipt; 30 days for the smart thermostat.
- Use the online cancellation form on Eneco’s cancellation page or mail the model cancellation form included in your contract email.
- You can also call Eneco customer service to submit a cancellation request; Eneco sends email confirmation within three days.
- Reference: Eneco cancellation page.
Cancel for App Store / Google Play purchases
- Subscriptions or purchases made via the App Store or Google Play must be cancelled directly through those stores.
- Open your App Store or Google Play account settings and cancel the subscription there; Eneco cannot cancel these for you.
- For app details, see the Eneco app listing: Eneco on the App Store.
What happens when you cancel
Access and services
When you cancel within the applicable period, future charges for that contract or product will stop according to the contract terms.
If the product is a subscription, access ends per the provider’s terms; physical products may require return under the contract.
Confirmation and records
Eneco will send a confirmation email within three days after receiving your cancellation request for web contracts.
Keep the confirmation email and any reference numbers as proof of cancellation and for refund follow-up if needed.
Will I get a refund?
Cooling-off refunds
If you cancel within the cooling-off period (14 days for energy contracts/products; 30 days for the smart thermostat), cancellation is free of charge.
Refunds apply for contracts or products cancelled within that period; processing times follow Eneco’s stated procedures.
App Store / Google Play purchases
- Refunds for purchases via the App Store or Google Play are handled by Apple or Google respectively.
- Eneco cannot directly issue refunds for store-managed purchases; follow the store’s refund process.
- For guidance on store-managed subscriptions, consider contacting the App Store or Google Play support channels.
Eneco plans and pricing
Pricing summary
The official listing shows the Eneco app as free to download with no SGD-based plans found for Singapore.
Below is the verified pricing entry for the app.
Notes on pricing
No paid plans or Singapore-specific SGD pricing were found in the verified sources.
The table reflects only the verified pricing data available.
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard | Free (SGD 0.00) | One-time download | Full access to Eneco app features at no cost |
Your consumer rights in Singapore
Cooling-off period
Eneco provides a 14-day cooling-off period for energy contracts and products, and 30 days for the smart thermostat.
Refunds are available if cancellation occurs within the applicable cooling-off period per Eneco’s terms.
Platform limitations and local protections
Purchases via App Store or Google Play are subject to those stores’ cancellation and refund rules, not Eneco’s direct refund process.
For local legal rights and dispute resolution, consult Singapore consumer protection resources such as the Consumers Association of Singapore (CASE).
Customer experiences
Positive feedback
Users report that the app can provide a clear interface for managing energy usage when it functions correctly.
Many mention a sleek, user-friendly design and helpful energy advice as benefits.
Negative feedback
Several users report technical bugs: login failures, data inaccuracies (large errors reported), and app malfunctions after updates.
Other complaints include weak account security concerns and occasional billing errors; experiences vary by device and update.
Documentation checklist
Essential documents
- Contract confirmation email (proof of signing and start date).
- Model cancellation form included in the contract email, if available.
- Order or receipt for any physical product (e.g., smart thermostat).
Useful supporting items
- Copy/screenshot of the cancellation submission or confirmation email from Eneco.
- Payment records or bank statements showing charges you may dispute.
Common mistakes
Missing the cooling-off window
A common mistake is attempting to cancel after the 14-day cooling-off period for contracts or after 30 days for the thermostat.
Always check the contract confirmation date and act promptly within the specified period.
Using the wrong cancellation channel
Many users try to cancel App Store/Google Play subscriptions through Eneco instead of through the store; this delays or prevents effective cancellation.
Use the online form or the model cancellation form for direct contracts, and the App Store/Google Play settings for store purchases.
Comparative recap
At-a-glance comparison
The table below summarises cancellation windows, refund responsibility, and recommended action for each channel.
How to use this summary
Refer to the table to quickly determine which process and timeframe apply to your purchase or subscription.
| Feature | Eneco (web / direct) | App Store / Google Play | Period |
|---|---|---|---|
| Who handles cancellation | Eneco via online form, model form or phone | Apple or Google via account subscription settings | Direct: 14 days; Thermostat: 30 days |
| Refunds | Handled by Eneco if within cooling-off period | Handled by the App Store / Google Play per store policy | Apply within the cooling-off period |
| Confirmation | Eneco sends email confirmation within three days | Store confirms via your account or purchase history | Confirmation timelines vary by channel |
After cancelling
Check confirmations and refunds
Keep the cancellation confirmation email and monitor your bank or card statement for any refund processing.
If you do not receive confirmation within three days for web cancellations, follow up with Eneco customer service.
Helpful links
- Manage direct cancellations and read Eneco’s cancellation instructions: Eneco cancellation page
- For app details or to find store links: Eneco on the App Store
- Guidance on store-managed subscription cancellations: Postclic subscription guidance
Address
Registered address
Eneco Energy Limited (Singapore) - 300 Tampines Ave 5, #05-02, Singapore 529653.
Use this address for formal correspondence where required by Singapore procedures.
Contact notes
For fastest resolution of a web/direct cancellation, use the online cancellation form or the model cancellation form included in your contract email.
For App Store/Google Play matters, manage subscriptions through your store account settings.
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Written by Wei Jie Tan
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.