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Cancel ROVER
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Rover service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Rover: Easy Method
What is Rover
Overview
Rover is an online platform that connects pet owners with local caregivers for services such as dog walking, boarding, daycare, and grooming.
Users browse sitter profiles, read reviews, book services and pay through the app or website.
Core services
Services include in-home or sitter-hosted care, drop-in visits, and add-ons like baths or grooming.
Rover provides platform tools such as messaging, booking management, and a payment system.
How to cancel Rover
Cancel using the app or web
- Open the Rover app or go to the Rover website inbox.
- Tap Inbox → Upcoming tab → select the booking you want to cancel.
- Tap the three‑dot icon → Modify booking → Cancel booking → choose a reason and confirm.
- The same process applies on web and in-app.
If the sitter cancels
- If the sitter cancels, Rover issues a full refund to the owner for unprovided services.
- Rover may help find a replacement through Reservation Protection in many cases.
What happens when you cancel
Booking status and notifications
After cancellation the booking is marked cancelled and both owner and sitter receive a notification through the app and by email.
Any future scheduled services tied to that booking will not be provided unless rebooked.
Payments, fees and records
Cancellations trigger refund calculations based on the sitter’s selected cancellation policy; service fees and add‑on rules may vary.
Receipts and the cancellation record remain available in your Rover account for reference.
Will I get a refund?
Refund policy basics
Refunds follow the sitter’s chosen policy: Same‑day, One‑day, Three‑day, or Seven‑day.
Full or partial refunds depend on timing relative to the sitter’s policy and any add‑on-specific rules.
Exceptions and timing
- Example: A "Seven‑day" policy - full refund if cancelled by 12pm seven days prior; otherwise partial refund rules apply as set by the sitter.
- Add‑ons may have different refund rules (for example, baths/grooming often get 100% refund; daycare pickups may be 50%).
- Refunds are issued to the original payment method within 5 - 10 business days; bank processing times may vary.
- If the sitter cancels, Rover refunds the full amount for unprovided services and the service fee.
Rover plans and pricing
Pricing summary
The table below lists the pricing items provided for Rover in the verified data. Local currency (SGD) may display in-app.
Prices shown are from the verified data and may vary by location.
| Plan | Price | Period | Features |
|---|---|---|---|
| Profile Review Fee (signup) | US$49 - 79 (varies by location) | One-time | Profile approval for pet-care provider |
| Rover Service Fee (for Pet Care Providers) | 20% of each booking | Per booking | Platform access, marketing, support, Rover Guarantee |
| Rover Booking Fee (for Owners) | 11% of booking cost | Per booking | Covers payment processing, safety tools, site maintenance |
Your consumer rights in Singapore
Legal scope
Singapore’s Lemon Law applies to physical goods and explicitly excludes services, so it does not cover pet‑sitting platforms.
There is no automatic 14‑day cooling‑off right for digital or service platforms under the CPFTA; refund terms depend on the provider’s disclosure.
Where to seek help
Consumers can seek recourse through CASE or the Small Claims Tribunal for unfair practices or unresolved service disputes.
For more details on legal scope and recourse see these resources:
- AsiaOne - Lemon Law overview
- Singapore Legal Advice - Consumer rights and recourse
- Singapore customer service guidance
Customer experiences
Positive reports
- Users report being protected by the app when things go wrong; vet bills may be covered by Rover Guarantee when booked via the app.
- Examples exist of Rover backing sitters when clients provided evidence such as photos and chat logs.
Common complaints
- Some users report reviews may be deleted if a refund is accepted, affecting visible ratings.
- Frequent issues include inconsistent sitter performance, missed bookings, inaccurate Rover Cards, or poor communication.
- There are complaints that Rover sometimes overrides sitter cancellation policies in favour of clients, leaving sitters unpaid unless they escalate.
Documentation checklist
Before you cancel
- Booking confirmation (screenshots or PDF) showing dates, times and sitter policy.
- Threaded chat messages with the sitter confirming arrangements or changes.
- Receipts or payment confirmations for the booking and any add‑ons.
If you dispute or request a refund
- Photos or videos documenting any incident or condition relevant to the dispute.
- Vet records or invoices if there is an animal health issue.
- Refund confirmation screenshots and any correspondence with Rover support.
Common mistakes
Not checking the sitter’s cancellation policy
Many cancellations become disputes because owners assume a blanket refund policy rather than checking the sitter’s selected policy.
Always verify the sitter’s policy (Same‑day, One‑day, Three‑day, Seven‑day) before booking or cancelling.
Assuming a cooling‑off period or losing review rights
Some users expect a 14‑day cooling‑off refund right for services - this does not apply in Singapore for service platforms.
Accepting a refund in some cases may lead to removal of a review; weigh evidence and dispute options before accepting partial refunds.
Comparative recap
Quick comparison
| Item | Rover (key point) |
|---|---|
| How to cancel | Inbox → Upcoming → select booking → three‑dot → Modify booking → Cancel (app or web) |
| Who sets refund rules | Each sitter sets a cancellation policy (Same‑day, One‑day, Three‑day, Seven‑day) |
| Refund timing | Refunds to original payment method within 5 - 10 business days (bank delays possible) |
| Sitter cancellation | Rover issues full refund for unprovided services and may assist with replacements (Reservation Protection) |
| Fees | Providers pay ~20% service fee; owners pay ~11% booking fee; one‑time profile fee US$49 - 79 |
After cancelling
If you need further help
Contact Rover support through the app or website messaging for disputes, refunds, or evidence submission.
Keep all records and follow up promptly if you do not see a refund processed within the stated timeframe.
External resources and escalation
For consumer law guidance or to explore dispute options in Singapore, review these resources:
- AsiaOne - Lemon Law overview
- Singapore Legal Advice - Consumer rights and recourse
- Singapore customer service guidance
Address
Company headquarters
Rover (corporate address listed in available information): 500 Yale Ave N, Seattle, Washington, 98109 US.
Note for Singapore users
Local consumer protection and jurisdictional matters are governed by Singapore law; use the resources above for local help and escalation.