Cancellation Telus: Easy Method

What is Telus

Overview

Telus is a Canadian telecommunications company that offers home services such as internet, TV, and security solutions. It operates subscription plans and device offerings primarily in Canada.

Relevance for Singapore users

Telus does not publish official Singapore consumer plans; some third-party resellers list Telus eSIM roaming products priced in SGD. Treat purchases via resellers differently from official Telus accounts.

How to cancel Telus

Cancel via app stores (for app subscriptions)

• Google Play: Open Google Play → Payments & subscriptions → Subscriptions and cancel the Telus subscription there. Uninstalling the app does NOT cancel the subscription.
• Apple App Store: Manage and cancel subscriptions through your Apple ID subscriptions in the App Store.

Cancel direct Telus services

• Telus app or MyTelus web: Attempt cancellation through the Telus app or MyTelus portal. Keep screenshots of confirmation pages and timestamps.
• Phone or in-store: Call Telus customer support or visit a Telus store with your account details and request cancellation. Ask for written confirmation and a reference number.

What happens when you cancel

Service access and timing

Service typically continues until the end of the current billing period unless otherwise agreed. Some subscriptions stop immediately if cancelled via the app store policy.

Billing and data

Recurring billing should cease after confirmed cancellation, but customers report cases where billing continued; monitor your final bills and data usage carefully.

Will I get a refund?

Trial and short-term refunds

Telus offers a standard trial period of 15 calendar days (30 days for customers with disabilities). Cancellation within the trial is typically allowed without penalty if stated usage limits are not exceeded.

Device returns and final refunds

Devices returned in nearly new condition with original packaging are eligible for full refund; excess usage or damage can cause prorated charges. Refunds are usually applied to the original payment method when possible.

Timing and exceptions

Large refunds or credits may be issued via cheque after the final bill, which can cause delays of several weeks. App-store refunds follow Google or Apple refund policies.

Telus plans and pricing

Third-party reseller listings (SGD)

The table below lists third-party reseller (Carousell) eSIM roaming listings that use Telus networks. These are not official Telus Singapore plans.

Pricing details

Your consumer rights in Singapore

General protections

In Singapore, consumer protections cover misrepresentation and unfair practices for goods and services. You may have rights to refunds, returns or contract remedies under local consumer law if a service is misrepresented or not delivered.

Practical steps for Singapore consumers

• Keep all contract terms, receipts and screenshots of cancellations or communications.
• Raise disputes with the seller or intermediary first, then consider local consumer agencies if unresolved.

Customer experiences

Common complaints

Reported issues include long wait times, scripted or unhelpful agents, and cancellations that are not correctly processed through MyTelus or the app.

Some customers report recurring or unauthorized charges that required repeated calls to obtain refunds.

Sources and context

• Trustpilot reports many negative customer service reviews: Trustpilot Telus reviews.
• Guides and complaint write-ups provide step-by-step cancellation experiences: Postclic cancellation guide.
• Forum threads document recurring charge problems and refund delays: Reddit discussion.

Documentation checklist

Essential documents

• Account number, full account name, and contact details.
• Copies or screenshots of bills showing recurring charges.
• Confirmation emails, chat transcripts, or app screenshots of cancellation attempts.

Optional supporting evidence

• Proof of device condition and original packaging for device returns.
• Registered mail receipts or in-person store receipts when submitting written cancellation requests.

Common mistakes

Assuming uninstall cancels subscription

Uninstalling a Telus app or removing an eSIM does not cancel the subscription charged through Google Play or Apple. Cancel within the app store subscription settings instead.

Not obtaining proof of cancellation

Relying on verbal confirmation or phone promises without written proof can leave you billed. Always request and keep written confirmation or screenshots with reference numbers.

Comparative recap

Channel comparison

After cancelling

Verify billing and service end

Check subsequent bills and bank/credit card statements to ensure recurring charges have stopped. Retain final confirmation and any refund references.

Where to read more or escalate

• Cancellation walkthrough and template letters: Postclic cancel Telus guide.
• Telus service agreement (terms and trial/usage limits): Telus service agreement (Scribd).
• Customer reviews and reports of issues: Trustpilot Telus reviews.

Address

Corporate mailing address

TELUS Communications, Inc., 510 W Georgia St, 23rd Floor, Vancouver, BC V6B 0M3, Canada.

How to send cancellations from Singapore

If sending physical cancellation notices from Singapore, use registered or certified mail to provide proof of delivery and keep copies of all correspondence.