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Cancel TELUS
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Telus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Telus: Easy Method
What is Telus
Overview
Telus is a Canadian telecommunications company that offers home services such as internet, TV, and security solutions. It operates subscription plans and device offerings primarily in Canada.
Relevance for Singapore users
Telus does not publish official Singapore consumer plans; some third-party resellers list Telus eSIM roaming products priced in SGD. Treat purchases via resellers differently from official Telus accounts.
How to cancel Telus
Cancel via app stores (for app subscriptions)
- Google Play: Open Google Play → Payments & subscriptions → Subscriptions and cancel the Telus subscription there. Uninstalling the app does NOT cancel the subscription.
- Apple App Store: Manage and cancel subscriptions through your Apple ID subscriptions in the App Store.
Cancel direct Telus services
- Telus app or MyTelus web: Attempt cancellation through the Telus app or MyTelus portal. Keep screenshots of confirmation pages and timestamps.
- Phone or in-store: Call Telus customer support or visit a Telus store with your account details and request cancellation. Ask for written confirmation and a reference number.
What happens when you cancel
Service access and timing
Service typically continues until the end of the current billing period unless otherwise agreed. Some subscriptions stop immediately if cancelled via the app store policy.
Billing and data
Recurring billing should cease after confirmed cancellation, but customers report cases where billing continued; monitor your final bills and data usage carefully.
Will I get a refund?
Trial and short-term refunds
Telus offers a standard trial period of 15 calendar days (30 days for customers with disabilities). Cancellation within the trial is typically allowed without penalty if stated usage limits are not exceeded.
Device returns and final refunds
Devices returned in nearly new condition with original packaging are eligible for full refund; excess usage or damage can cause prorated charges. Refunds are usually applied to the original payment method when possible.
Timing and exceptions
Large refunds or credits may be issued via cheque after the final bill, which can cause delays of several weeks. App-store refunds follow Google or Apple refund policies.
Telus plans and pricing
Third-party reseller listings (SGD)
The table below lists third-party reseller (Carousell) eSIM roaming listings that use Telus networks. These are not official Telus Singapore plans.
Pricing details
| Plan | Price | Period | Features |
|---|---|---|---|
| Telus (Canada) eSIM roaming - 3 GB / 30 days | S$33.90 | One-off (30 days validity) | 3 GB high-speed data, FUP applies, data-only roaming in Canada via Telus |
| Telus (Canada) eSIM roaming - 5 GB / 30 days | S$41.00 | One-off (30 days validity) | 5 GB high-speed data, FUP applies, data-only roaming in Canada via Telus |
| Telus (Canada) eSIM roaming - 10 GB / 30 days | S$69.50 | One-off (30 days validity) | 10 GB high-speed data, FUP applies, data-only roaming in Canada via Telus |
| Telus (Canada) eSIM roaming - 2 GB / 30 days (fixed) | S$207.80 | One-off (30 days validity) | 2 GB high-speed data, FUP applies, data-only roaming in Canada via Telus |
Your consumer rights in Singapore
General protections
In Singapore, consumer protections cover misrepresentation and unfair practices for goods and services. You may have rights to refunds, returns or contract remedies under local consumer law if a service is misrepresented or not delivered.
Practical steps for Singapore consumers
- Keep all contract terms, receipts and screenshots of cancellations or communications.
- Raise disputes with the seller or intermediary first, then consider local consumer agencies if unresolved.
Customer experiences
Common complaints
Reported issues include long wait times, scripted or unhelpful agents, and cancellations that are not correctly processed through MyTelus or the app.
Some customers report recurring or unauthorized charges that required repeated calls to obtain refunds.
Sources and context
- Trustpilot reports many negative customer service reviews: Trustpilot Telus reviews.
- Guides and complaint write-ups provide step-by-step cancellation experiences: Postclic cancellation guide.
- Forum threads document recurring charge problems and refund delays: Reddit discussion.
Documentation checklist
Essential documents
- Account number, full account name, and contact details.
- Copies or screenshots of bills showing recurring charges.
- Confirmation emails, chat transcripts, or app screenshots of cancellation attempts.
Optional supporting evidence
- Proof of device condition and original packaging for device returns.
- Registered mail receipts or in-person store receipts when submitting written cancellation requests.
Common mistakes
Assuming uninstall cancels subscription
Uninstalling a Telus app or removing an eSIM does not cancel the subscription charged through Google Play or Apple. Cancel within the app store subscription settings instead.
Not obtaining proof of cancellation
Relying on verbal confirmation or phone promises without written proof can leave you billed. Always request and keep written confirmation or screenshots with reference numbers.
Comparative recap
Channel comparison
| Channel | Ease of cancellation | Refund likelihood | Notes |
|---|---|---|---|
| Google Play | High (direct in Google Play) | Managed by Google Play policy | Cancel in Play Store; uninstall does not cancel |
| Apple App Store | High (via Apple subscriptions) | Managed by Apple policy | Use Apple ID subscription settings |
| App or MyTelus web | Medium (may fail for some users) | Possible if processed correctly | Keep screenshots; users report failures |
| Phone or In‑store | Medium - Low (agent-dependent) | Possible but may require escalation | Obtain written confirmation and reference number |
After cancelling
Verify billing and service end
Check subsequent bills and bank/credit card statements to ensure recurring charges have stopped. Retain final confirmation and any refund references.
Where to read more or escalate
- Cancellation walkthrough and template letters: Postclic cancel Telus guide.
- Telus service agreement (terms and trial/usage limits): Telus service agreement (Scribd).
- Customer reviews and reports of issues: Trustpilot Telus reviews.
Address
Corporate mailing address
TELUS Communications, Inc., 510 W Georgia St, 23rd Floor, Vancouver, BC V6B 0M3, Canada.
How to send cancellations from Singapore
If sending physical cancellation notices from Singapore, use registered or certified mail to provide proof of delivery and keep copies of all correspondence.