Cancellation Ugi: Easy Method

What is Ugi

Service overview

Ugi provides home services related to energy supply and subscription-based utility solutions in a digital format. The service offers account management and subscription plans to help users manage their energy needs.

Where to find official information

For the most accurate and up-to-date details about Ugi services, plans and official policies, refer to the official site below. This guide summarises key cancellation and refund points based on Ugi's published policy.

How to cancel Ugi

General cancellation method

Cancellations must be requested by contacting Ugi's business support team via email. Use the official contact address when submitting your request.

Step-by-step cancellation steps

• Identify your subscription type (monthly or yearly) and the email address tied to your Ugi account.
• Email [email protected] with your cancellation request and include your account name, subscription type, and any purchase receipt or order number.
• Wait for confirmation from Ugi. Cancellation timing differs by plan (see below).
• If you seek a refund for a yearly plan, include a refund request in the same email and confirm it is within 30 days of purchase (direct purchases only).

What happens when you cancel

Access after cancellation

When you cancel, access to the service continues until the end of the current billing period for your plan.

For monthly subscriptions this means access remains until the end of the current month.

Account, data and renewal

Subscriptions will not auto-renew after the cancellation effective date. Your account data and any saved settings should remain accessible until the termination date, unless otherwise stated by Ugi.

Always request confirmation by email so you have a record of the cancellation and the effective end date.

Will I get a refund?

Refund policy - yearly plans

Ugi offers a 30-day money-back guarantee for yearly subscriptions purchased directly from Ugi. To request a refund, email [email protected] within 30 days of the purchase.

Only one refund is allowed per customer under this guarantee.

Refund exclusions and monthly plans

• Monthly subscriptions: cancellation is effective at the end of the current month; no automatic pro-rata refunds are described.
• Purchases made via the Apple App Store or Google Play are excluded from Ugi's in-house 30-day money-back guarantee; refunds for those must be handled through the respective platform.

Ugi plans and pricing

Where to check prices

Pricing and plan details can change. Do not rely on third-party summaries for exact costs.

Always check the official Ugi site for current plan options and pricing before purchasing or cancelling.

Official source

Visit the official site for the most accurate plan information: Ugi official site.

Your consumer rights in Singapore

Statutory protections

Consumers in Singapore may have statutory rights under the Consumer Protection (Fair Trading) Act and the Lemon Law.

These laws can entitle consumers to remedies such as repair, replacement or rejection for defective digital content or services, regardless of commercial policies.

Using your rights

Commercial refund or cancellation policies do not override statutory rights. If you believe a service is defective or misrepresented, you may seek remedies under Singapore law.

For formal advice or dispute escalation, consider contacting local consumer protection authorities or legal counsel.

Customer experiences

What is publicly documented

There are no verified public user review entries provided in the official policy data used for this guide.

Official policy statements are the primary source for cancellation and refund expectations.

Typical user expectations

Customers generally expect a confirmation email after submitting a cancellation and clarity on the effective end date.

If you need faster resolution or dispute handling, keep records of communications and escalate as necessary.

Documentation checklist

Essential documents to include

• Account name and email address associated with the subscription.
• Subscription type (monthly or yearly) and purchase date.
• Order number or receipt for the purchase.
• Clear written cancellation request and, if applicable, refund request within 30 days for yearly plans.

Additional helpful items

• Screenshots of your account/subscription page showing plan details.
• Any prior communications with Ugi support related to the subscription.

Common mistakes

Missing time limits

A frequent error is missing the 30-day window for the yearly plan money-back guarantee. Refund requests for direct yearly purchases must be emailed within 30 days of purchase.

Using the wrong refund route

Another common mistake is requesting an in-house refund for purchases made via the Apple App Store or Google Play. Those purchases are excluded from Ugi's in-house refund guarantee and must be handled through the platform used to buy the subscription.

Comparative recap

Quick feature comparison

After cancelling

What to expect next

Expect an email confirmation of the cancellation and the effective end date. Keep this confirmation for your records.

Where to find more help

For official policy details and contact, visit the Ugi official site: https://uogiapp.com/.

If you purchased directly and seek a refund for a yearly plan, email [email protected] with your request and supporting information.

Address

Official mailing address (correspondence)

Official corporate/mailing correspondence has been listed as:

P.O. Box 13009, 1 UGI Drive, Reading, Pennsylvania 19612-3009, United States

Support contact

Primary cancellation and business support email: [email protected]

For official site and policy reference: Ugi official site.