Cancellation Wyze: Easy Method

What is Wyze

Overview

Wyze is a smart home company offering cameras, sensors, plugs, lights and cloud/subscription services designed for DIY setup and remote monitoring.

Services

Wyze provides free basic device features plus optional subscriptions that add cloud storage, smart detections and advanced AI features for cameras.

How to cancel Wyze

Cancel via Wyze website (my.wyze.com)

• Sign in at your Wyze account (my.wyze.com).
• Go to Account → Services → Manage subscription → Edit → Cancel.
• Cancellation keeps service active until the end of the paid period; it will not auto‑renew.

Cancel via mobile in‑app purchases

• iOS (App Store): Open the Wyze app → Account → Services → Edit Plan → set quantity to 0 → Cancel Subscription. You will be routed to Apple/iCloud to confirm.
• Android (Google Play): Open the Wyze app → Account → Services → Edit Plan → reduce quantity to 0 → Cancel Subscription via Google Play.
• Wyze cannot cancel subscriptions that were purchased through Apple or Google for you; you must cancel through those stores.

What happens when you cancel

Access and timing

After cancellation, your subscription typically remains active until the end of the current paid billing period.

Renewal and billing

Cancelled subscriptions do not auto‑renew. No prorated refunds are provided for mid‑period cancellations under Wyze policy.

Will I get a refund?

Wyze hardware purchased from Wyze

Wyze’s refund policy states returns for hardware purchased via Wyze must be notified and returned within 30 days of purchase, in original condition and shipped from the same country.

Refunds are issued to the original payment method, store credit, or gift card; shipping is non‑refundable unless required by law.

In‑app subscriptions (App Store / Google Play)

• Subscriptions purchased via the App Store or Google Play are generally non‑refundable and remain active until the billing period ends.
• Wyze’s policies state there are no prorated refunds for cancelling subscriptions mid‑period.

Wyze plans and pricing

Summary of main plans

The following table lists Wyze camera subscription plans and the pricing information provided for US dollar plans. No official SGD prices were available publicly.

Notes about local pricing

Wyze directs non‑US users to sign in to my.wyze.com to view local currency pricing; exact SGD amounts were not found in publicly available materials.

Your consumer rights in Singapore

Faulty goods and returns

Under Singapore consumer law, buyers generally have short‑term rights to reject faulty goods within a reasonable time (for example, around 30 days for many sellers).

Cooling‑off periods and applicability

A 14‑day cooling‑off period applies only to certain kinds of distance or direct‑to‑consumer sales and is not automatically available for all purchases.

Wyze’s publicly posted policies do not explicitly reference a Singapore‑specific 14‑day cooling‑off right; check local consumer protection guidance if you believe your purchase is covered.

Customer experiences

Positive feedback

Many users praise Wyze for good value, easy setup and useful features at a low price point.

Some customers report responsive support and satisfaction with core camera features.

Negative feedback

Common complaints include difficulties with customer service, unexpected charges, and complicated cancellation or refund experiences.

Other users report hardware reliability problems (disconnects, playback issues) and frustration with subscription‑based feature gating.

Documentation checklist

What to gather before cancelling

• Wyze account email and password (or ensure access to the account).
• Order number or receipt for hardware purchases (if seeking a return/refund).
• Subscription confirmation email or billing statement showing renewal dates and amounts.
• Device serial numbers or screenshots of device settings, if relevant.

Proof to save after cancelling

• Take screenshots of the cancellation confirmation or the Services page showing cancelled status.
• Keep any confirmation emails from Wyze or the App Store/Google Play related to cancellation.

Common mistakes

Expecting Wyze to cancel App Store / Google Play subscriptions

Users often try to ask Wyze to cancel subscriptions purchased through Apple or Google. App Store and Google Play subscriptions must be cancelled through those stores.

Missing timing and refund expectations

Another common error is cancelling too close to the renewal time - Wyze advises cancelling at least 24 hours before the end of the billing period to avoid renewal.

Many also expect prorated refunds after cancellation; Wyze’s policy does not provide prorated refunds for subscriptions.

Comparative recap

Cancellations at a glance

The table below summarizes key differences in cancellation method and refund outcomes by purchase channel.

Quick decision aid

Use this summary to determine where you purchased the subscription and the correct cancellation path.

After cancelling

Confirmations to check

Save any on‑screen confirmation and email receipts that show your subscription status and cancellation date.

Useful links

• Wyze Terms of Service
• Wyze Refund Policy
• Wyze Global - Singapore page
• Notes on IAP cancellations

Address

Wyze corporate address

8815 122nd Ave NE, Suite #201, Kirkland, Washington 98033, USA

Local support note

If you are in Singapore and need consumer advice, consider contacting your local consumer protection agency for guidance on statutory rights and dispute resolution.