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I hereby notify you of my decision to terminate the contract relating to the Ais service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ais: Easy Method
What is Ais
Overview
Ais is commonly used to refer to Thailand’s Advanced Info Service (AIS), a major telecom and internet provider, or to similarly named services and resellers operating in or from Singapore. In Singapore contexts people often mean tourist SIM/eSIM resellers that supply AIS-network access for travellers.
Services offered
Offerings include short‑term tourist SIMs, eSIM data plans, roaming bundles and related prepaid packages sold by local resellers and eSIM platforms in Singapore.
Some Singapore vendors sell AIS‑network data plans directly; other AIS services (broadband, postpaid) are operated from Thailand and follow AIS Thailand procedures.
How to cancel Ais
Cancel purchases made through Singapore resellers
- Locate your order receipt and seller contact (email/support ticket) from the reseller you bought from (for example: SIMCard.SG AIS Traveller SIM, AIRSIM Singapore, Circles.Life eSIM guide, M1 Tourist plans).
- Contact the reseller’s customer support and request cancellation or non‑renewal; include order number, phone number/ICCID, and purchase date.
- Ask for written confirmation and a reference number for the cancellation request.
Cancel direct AIS Thailand subscriptions
- If you bought directly from AIS Thailand (postpaid or long‑term services), contact AIS Thailand customer service using the contact channels on AIS Thailand’s official site or the channels provided at purchase.
- Document all calls/emails and request confirmation. Note: some AIS programs end automatically at the program period and may not provide a standard “cancellation” flow.
What happens when you cancel
Service access and termination
Termination timing depends on the product: short‑term tourist SIM/eSIM will typically expire at the end of the purchased period, and access ceases then.
Billing, data and hardware
Prepaid data balances and included credits usually expire on service end; unused data is seldom transferable after cancellation.
If hardware (SIM cards, routers) was rented or sold, check the reseller’s return requirements to avoid additional charges.
Will I get a refund?
Official refund policy (per available terms)
Some AIS‑related terms state that all fees are non‑refundable and that access ends at the program period with no refunds or credits permitted.
Where seller terms explicitly state “no refunds,” resellers and platform policies may still differ; always check the specific vendor’s purchase terms.
Exceptions and remedies
- Statutory consumer protections in Singapore (for example, laws addressing unfair trading practices) can override “no refund” clauses in some cases.
- If you were charged fraudulently, enrolled in unwanted value‑added services (VAS), or received a materially different product, retain evidence and dispute the charge with the seller and your payment provider.
Ais plans and pricing
Available Singapore reseller pricing
The following table lists Singapore SGD prices published by Singapore resellers and eSIM providers for AIS or AIS‑network access.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| AIS Traveller Tourist SIM (SIMCard.SG) | S$8.50 | 7 Days | Unlimited high‑speed internet (first 15 GB high‑speed; 4G/5G then FUP), 15 Baht call/SMS credit, unlimited use of major social apps |
| AIRSIM Malaysia & Thailand 4G Data | From S$2.00 per day | Per Day (e.g., S$14 for 7 days, S$20 for 10 days) | 4G data in Malaysia & Thailand, optional AIRTALK voice minutes (30 mins free; top‑ups available) |
| Circles.Life Thailand eSIM 3 GB | S$9 | 7 Days | 3 GB data on AIS / TrueMove H network |
| Circles.Life Thailand eSIM 10 GB | S$18 | 15 Days | 10 GB data on AIS / DTAC network |
| M1 Tourist eSIM 150 GB | S$13 | 30 Days | 150 GB for use in Singapore, plus 3 GB roaming data for Malaysia, Indonesia, Hong Kong, Macau & Thailand (data‑only) |
| M1 Tourist Physical SIM 100 GB | S$14 | 30 Days | 100 GB local + 3 GB roaming (Malaysia, Indonesia, Hong Kong, Macau & Thailand), plus voice/SMS included |
Your consumer rights in Singapore
Statutory protections
Singapore law includes consumer protection provisions that can require remedies where terms are unfair or where a service is misrepresented. A unilateral “no refunds” clause may not always prevail.
How to pursue a dispute
- First escalate with the seller/reseller in writing and keep evidence (receipts, screenshots, messages).
- If the seller does not resolve the dispute, consider contacting consumer bodies or initiating a formal claim where appropriate.
Customer experiences
Negative reports and common complaints
Public reports include complaints about unwanted VAS (value‑added services) and daily charges, where users say support canceled subscriptions but refunds were rarely given.
There are also multiple negative reviews for AIS‑branded services on review platforms describing connectivity and billing problems.
Where to read user feedback
One public review source for AIS‑related experiences is Trustpilot; readers should review multiple reports to form a balanced view: Trustpilot - ais.th reviews.
Documentation checklist
Before you contact support
- Order number, purchase receipt and payment method details.
- SIM ICCID/IMSI, phone number or eSIM activation QR/code and activation date.
- Screenshots of transactions, billing statements, and any unexpected SMS or charge notices.
When you contact support
- Provide a clear chronology of events and the remedy you seek (cancellation, refund, credit).
- Request a written confirmation and keep the reference number for escalation or dispute resolution.
Common mistakes
Typical errors to avoid
Assuming “no refund” is absolute: many consumers accept “no refunds” without checking statutory rights or the seller’s actual policy for specific products.
Practical prevention tips
Always check the reseller’s refund and cancellation terms before purchase, and verify auto‑renew settings for eSIM or subscription products to avoid surprise renewals.
Comparative recap
Quick comparison
The table below compares the listed Singapore options by price, period and best use case to help decide quickly which product fits travel duration and data needs.
| Plan | Price (SGD) | Period | Best for |
|---|---|---|---|
| AIS Traveller Tourist SIM (SIMCard.SG) | S$8.50 | 7 Days | Short trips needing unlimited social apps and limited call credit |
| AIRSIM Malaysia & Thailand 4G Data | From S$2.00/day | Per Day | Flexible per‑day use across Malaysia & Thailand; pay only days used |
| Circles.Life Thailand eSIM 3 GB | S$9 | 7 Days | Very short trips requiring small data allowance on AIS/TrueMove H |
| Circles.Life Thailand eSIM 10 GB | S$18 | 15 Days | Medium stays needing more data on AIS/DTAC |
| M1 Tourist eSIM 150 GB | S$13 | 30 Days | Data‑heavy users in Singapore with occasional Thailand roaming |
| M1 Tourist Physical SIM 100 GB | S$14 | 30 Days | Longer stays in Singapore needing local voice/SMS and roaming data |
After cancelling
Follow‑up actions
- Keep cancellation confirmations and monitor your bank/credit card statements for refunds or recurring charges.
- If you suspect unwanted VAS charges or incorrect billing, gather evidence and dispute with your payment provider immediately.
Alternative providers and next steps
If you need a replacement plan, compare Singapore eSIM and tourist SIM options from local providers and resellers listed earlier before purchasing.
Useful reseller pages and product pages: SIMCard.SG AIS Traveller SIM, AIRSIM Singapore, Circles.Life Thailand eSIM guide, M1 Tourist plans.
Address
Singapore contact
There is no single official AIS Thailand customer service address published for Singapore; many Singapore customers interact through local resellers or eSIM platforms.
Use the reseller contact pages linked above to find local support and contact details for the product you purchased.
If you need AIS Thailand contact details
For broadband or postpaid services originating from AIS Thailand, you must contact AIS Thailand directly via the channels provided at the time of purchase or on AIS Thailand’s official site; do not assume Singapore reseller channels manage long‑term Thailand postpaid accounts.
Keep records of any cross‑border correspondence and escalate through your payment provider or local consumer protection channels if unresolved.