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Cancel AUSSIE BROADBAND
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Aussie Broadband service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Aussie Broadband: Easy Method
What is Aussie Broadband
Overview
Aussie Broadband is an Australian internet service provider focused on NBN and related connectivity products. The company emphasises customer service, transparency and a range of retail broadband and mobile offerings for Australian customers.
Relevant scope for Singapore
Aussie Broadband does not appear to operate retail broadband services in Singapore. The only Singapore-facing product listed is a travel eSIM offering through AussieRoam.
How to cancel Aussie Broadband
Who must request cancellation
The primary account holder must make the cancellation request. Aussie Broadband requires verbal confirmation from the account holder and two-factor authentication before processing a cancellation.
Step-by-step cancellation steps
- Call Aussie Broadband customer service on 1300 880 905 (AEST; typically available 8:00 am - midnight daily) and state you want to close the account.
- Confirm your identity as the primary account holder and provide the two-factor authentication code when prompted.
- Ask the agent for the cancellation date, final billing details and a confirmation reference number.
- If you have supplied hardware, ask about hardware return instructions and any timing that avoids return fees.
- Retain the cancellation reference and any written follow-up (email or chat transcript) for your records.
What happens when you cancel
Service end and access
Service will stop on the cancellation date confirmed by the agent. Access to internet services and any account features will end according to that date.
Billing and final charges
Most plans are month-to-month and the final bill is prorated for days of service used. If you are on a fixed-term contract, early termination fees may apply.
Hardware return and related charges
Hardware that was provided on loan may incur return fees if not returned on time. Any charges for hardware are typically refunded once the gear is returned in accordance with the provider’s process.
Will I get a refund?
Refund policy - pro rata and credits
Aussie Broadband offers pro-rata refunds: if you cancel mid‑billing period you generally only pay for the days of service used and receive credit or refund for unused days.
Refunds for outages, billing errors or failed activations are commonly issued as account credits rather than cash in some cases.
Exceptions and hardware refunds
- There is no automatic 14‑day cooling‑off rule specific to digital or app purchases; refund eligibility depends on the circumstance.
- Overcharges, billing mistakes or extended outages (for example, outages of two or more consecutive days) are handled as credits or adjustments.
- Hardware return fees may apply if equipment is returned late; such charges are often refunded once hardware is returned.
For more detail on refunds and complaint outcomes see the refunds overview: Ajust - Aussie Broadband refunds.
Aussie Broadband plans and pricing
Where to verify prices
All current plan details and pricing for Aussie Broadband are listed on the provider’s official Australian site. Check the official product pages before making decisions.
Singapore-specific availability
Aussie Broadband does not appear to offer Singapore broadband plans. The only Singapore-focused product found is a travel eSIM; check the AussieRoam product page for details.
See the AussieRoam Singapore eSIM listing: AussieRoam Singapore eSIM.
Your consumer rights in Singapore
Local consumer protections
If you are in Singapore, you are protected by Singapore consumer laws and can seek assistance from local bodies such as consumer advisory organisations or dispute resolution schemes.
Escalation and complaint options
If you cannot resolve the issue with the provider, escalate within the company first (Complaints Manager or equivalent). If unresolved, you may pursue local channels such as the Consumers Association of Singapore (CASE) or the Small Claims Tribunal depending on the dispute and desired remedy.
Customer experiences
Positive feedback
Many reviews highlight responsive, Australian-based customer service, knowledgeable technicians and generally reliable performance. ProductReview and some Trustpilot reviewers provide favourable ratings and comments.
See user feedback collections for reference: Trustpilot - Aussie Broadband.
Negative feedback and recurring issues
Common complaints include long hold times to reach support, dissatisfaction with loyalty pricing, intermittent speed or reliability issues, billing errors and frustration that cancellations often require a phone call rather than chat or online closure.
Complaints handling summaries and specific case notes are available here: Ajust - Aussie Broadband complaints.
Documentation checklist
What to have ready before you call
- Account number and primary account holder’s full name.
- Primary account holder’s phone number and the device for two‑factor code.
- Any account password or security information required for identity verification.
- Details of any hardware provided (make, model, serial numbers) and receipt or order number if available.
- Desired cancellation date and a note of reasons for cancellation if you want a record.
What to record during the call
- Agent name, cancellation confirmation number and the confirmed final billing date.
- Instructions for hardware return and any reference for refunds or credits.
- Ask for a written confirmation (email) and save it with other documentation.
Common mistakes
Attempting to cancel via unsupported channels
Many customers try to cancel via an app, email, chat or online form. Aussie Broadband requires the primary account holder to call and provide verbal confirmation with two‑factor authentication, so these attempts can delay closure.
Failing to return hardware or get confirmation
Not returning routers or other supplied equipment on time can cause return fees. Also, not securing a cancellation reference or written confirmation can lead to disputes over final charges.
Comparative recap
At-a-glance comparison
| Attribute | Details | Aussie Broadband | Typical Singapore ISPs (general) |
|---|---|---|---|
| Contract type | Varies | Mostly month-to-month plans available; fixed-term contracts possible. | Often a mix of month-to-month and fixed-term (12 - 24 months) contracts depending on promotion. |
| Cancellation method | One-off | Must be made by primary account holder via phone with verbal and two-factor confirmation. | Methods vary; many local ISPs allow online or phone cancellation, sometimes requiring signed forms. |
| Refunds / Final billing | Billing cycle | Pro‑rata refunds/credits for unused days; credits possible for outages or billing errors. | Policies vary; pro‑rata refunds are common but exact handling and credits differ by provider. |
| Customer feedback | Ongoing | Generally positive reviews on service and support, with some complaints about hold times and billing. | Experience depends on provider; service quality and support reputation vary across operators. |
After cancelling
Immediate next steps
Keep the cancellation reference and check your final bill for accuracy. Return any supplied hardware according to the instructions given to avoid fees.
Where to get help or escalate
If you need more information on refunds or complaint handling, see the Ajust summaries:
Address
Corporate address
Aussie Broadband - 3 Electra Avenue, Morwell VIC 3840, Australia.
Customer service contact
Phone: 1300 880 905 (primary account holder must call to cancel). Keep your cancellation reference and supporting documentation after the call.