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Cancel COMMUNITY FIBRE
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Community Fibre service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Community Fibre: Step-by-Step Guide
What is Community Fibre
Overview
Community Fibre is a UK-based internet service provider offering full-fibre broadband to residential and business customers. They provide subscription plans, managed equipment and customer support through online and phone channels.
Where it operates
Community Fibre's primary market is the United Kingdom; the brand and its policies referenced here apply to UK services. Community Fibre is not available in Singapore, so local availability and pricing should be checked before planning a move or switch.
How to cancel Community Fibre
Primary cancellation route
- Call Community Fibre customer service on 0800 082 0770 to request cancellation and confirm the effective date.
- Give the required notice (see below) and request written confirmation (email or reference number) of the cancellation request.
Step-by-step cancellation (practical)
- If you are within the 14-day cooling-off period: call immediately, state you want to exercise your right to cancel and arrange equipment return.
- If after cooling-off: call and give 30 days' notice. Ask whether the new provider can perform termination via Ofcom One-Touch Switching if you are switching.
- Arrange return of any Community Fibre equipment promptly (track the shipment) and keep proof of postage or courier tracking.
What happens when you cancel
Service access and end date
When cancellation is confirmed, Community Fibre will set a service end date - typically after the required notice period. You should retain the confirmation and the effective end date for records.
Final billing and equipment
Your final bill will include any pro‑rata charges, outstanding usage and any applicable termination or equipment fees. Equipment charges are applied if devices are not returned but are credited once the equipment is received.
Will I get a refund?
Refunds within cooling-off period
If you cancel within the 14‑day legal cooling‑off period, you only pay pro‑rata for the days you used the service; no cancellation penalty applies under UK law.
Refunds outside cooling-off and exceptions
- Community Fibre may apply early termination fees if you cancel during a minimum term - typically calculated as monthly bill × months remaining.
- Equipment charges are refunded/credited once returned and processed; keep proof of return until credit appears on your final bill.
- Community Fibre has been reported to offer a 60‑day satisfaction guarantee in some cases (third‑party reports); confirm any such policy directly when you take service.
Community Fibre plans and pricing
Where to check exact pricing
All available pricing and plan details are listed on Community Fibre's official site and support pages. Do not rely on third‑party summaries for current prices.
Pricing note for Singapore readers
Community Fibre prices are denominated in British pounds (GBP) for UK customers. Community Fibre is not available in Singapore and there is no official Singapore dollar (SGD) pricing to provide here.
Your consumer rights in Singapore
General consumer protections
If you are in Singapore, your local consumer protections and dispute-resolution routes are different from the UK. Always check the contract you signed and local consumer guidance before cancelling a foreign or remotely-provided service.
Practical steps in Singapore
- Keep copies of your contract, correspondence and cancellation confirmation.
- If you need dispute help in Singapore, contact local consumer bodies (for example, the Consumers Association of Singapore) and your payment provider for charge disputes.
- For cross-border services, retaining clear evidence of promises and dates helps if you need to escalate through payment disputes or international consumer help.
Customer experiences
Positive reports
Many reviewers praise Community Fibre for fast speeds, reliability and professional installations. Independent review sites and some forums record high customer satisfaction for performance.
Negative reports
Other customers report connectivity problems, delays in support and difficulties processing cancellations or refunds. Some users have experienced unexpected early termination charges or delays in equipment refunds.
Documentation checklist
Before you call
- Account holder name and account number (or phone/email linked to the account).
- Service start date and contract or plan name.
- Reason for cancellation and desired end date.
After you cancel
- Written confirmation of cancellation (email or reference number).
- Proof of equipment return (tracking number, receipt, photos) and final bill.
- All correspondence logs (dates, times, agent names) for escalation if needed.
Common mistakes
Missing required notice
Customers sometimes assume cancellation is immediate. Community Fibre requires 30 days' notice after the cooling‑off period; failing to allow for that can lead to additional billing.
Not returning equipment or lacking proof
Not returning routers or ONT devices promptly - or not holding proof of return - often causes equipment charges to remain on the final bill. Always get and keep postage/courier proof.
Comparative recap
| Aspect | Community Fibre | What to check with new provider |
|---|---|---|
| Cooling-off | 14‑day legal cooling‑off from service start (pro‑rata charges only) | Does the provider offer a cooling‑off or satisfaction guarantee? |
| Notice period | 30 days' notice required after cooling‑off | How much notice do they require to terminate? |
| Early termination | Early termination fee typically monthly bill × months remaining | Are there early exit fees or prorated charges? |
| Equipment return | Return equipment promptly; fees applied if not returned but credited once received | Who pays for return postage and what is the return window? |
| Refunds | Pro‑rata refund within cooling‑off; equipment credits after return | How and when are refunds or credits issued? |
After cancelling
Confirmations and checks
Keep the cancellation confirmation and check your final bill for unexpected charges. Verify that any equipment charges are removed after Community Fibre receives returned items.
Helpful links and escalation
- Community Fibre official cancellation help
- Independent Community Fibre cancellation guide
- Check Community Fibre returns and equipment instructions
Address
Corporate/contact address
Community Fibre (head office) - 15 Bedford Street, London WC2E 9HE, United Kingdom.
Notes on contacting
For cancellations, the primary phone number referenced for UK customers is 0800 082 0770. Always ask for a cancellation reference and keep records of any calls or emails.