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Cancel LEASEWEB
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Leaseweb service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Leaseweb: Easy Method
What is Leaseweb
Overview
Leaseweb is a global B2B internet infrastructure provider offering dedicated servers, cloud hosting, CDN and related services. The company supplies physical and virtual hosting products geared toward businesses rather than individual consumers.
Service focus
Leaseweb operates with data centre and support offerings worldwide, including a Singapore presence and dedicated server products targeted at enterprises and developers.
How to cancel Leaseweb
Where to start
Cancellations must be done in the Leaseweb Customer Portal under All Products → Services. You cannot cancel via general support tickets or social channels unless instructed otherwise by Leaseweb.
Step-by-step cancellation
- Log in to the Leaseweb Customer Portal and navigate to All Products → Services.
- Select the service you want to cancel and click the Cancel button.
- Provide a cancellation reason when prompted and submit the request.
- Watch for the automated confirmation message that includes the service end date.
- If needed you can use the Uncancel option to reverse the cancellation up to 24 hours before the contract end date.
What happens when you cancel
Access and confirmation
After submitting a cancellation in the portal you will receive an automated confirmation that includes the scheduled service end date. Keep that confirmation for your records.
Renewal and undoing cancellation
Contracts renew automatically at the end of the initial term unless cancelled in accordance with the contract notice rules. You may undo a cancellation using the Uncancel option up to 24 hours before the contract end date.
Data and service termination
Expect access to the service to remain until the listed end date. Back up any data you need before that date because leased services are typically deprovisioned at contract end.
Will I get a refund?
Standard refund policy
Leaseweb does not offer a statutory 14-day consumer cooling-off right or a general money-back guarantee for its B2B services. Refunds are not a standard entitlement in Leaseweb terms.
Exceptions and credits
- Service credits may apply for SLA breaches (for example Public Cloud downtime) according to the SLA terms.
- Other refunds or credits are discretionary and depend on contract terms or specific agreements with Leaseweb.
Leaseweb plans and pricing
Pricing summary
The table below lists the available plans and approximate monthly prices reported in Leaseweb documentation and review sources. Confirm exact pricing in the portal or quotation.
Notes on listed prices
Prices are shown in Singapore Dollars (S$) and reflect starting or monthly fees where indicated. Specific configurations and add-ons change pricing.
| Plan | Price (S$) | Period | Features |
|---|---|---|---|
| Remote Hands - Bronze | S$130.00 | Monthly | 24/7 phone support; ticket response time 4 h; 30 min on-site engineer |
| Remote Hands - Silver | S$245.00 | Monthly | 24/7 phone support; ticket response time 2 h; 60 min on-site engineer |
| Remote Hands - Gold | S$485.00 | Monthly | 24/7 phone support; ticket response time 1 h; 90 min on-site engineer |
| Remote Hands - Platinum | S$980.00 | Monthly | 24/7 phone support; ticket response time ½ h; 120 min on-site engineer |
| SLA Bronze (vCloud Private Cloud addon) | S$60.00 | Monthly | vCloud Private Cloud SLA Bronze level |
| SLA Silver (vCloud Private Cloud addon) | S$85.00 | Monthly | vCloud Private Cloud SLA Silver level |
| SLA Gold (vCloud Private Cloud addon) | S$125.00 | Monthly | vCloud Private Cloud SLA Gold level |
| SLA Platinum (vCloud Private Cloud addon) | S$165.00 | Monthly | vCloud Private Cloud SLA Platinum level |
| Dedicated - High Bandwidth (starting) | S$533.81 | Monthly (starting rate) | Dedicated server with high bandwidth |
| Dedicated - Gaming Servers (starting) | S$110.42 | Monthly (starting rate) | Gaming-optimized dedicated server |
| Dedicated - High Performance Servers (starting) | S$110.37 | Monthly (starting rate) | High-performance dedicated server |
| Dedicated - AMD EPYC Servers (starting) | S$467.65 | Monthly (starting rate) | AMD EPYC-powered dedicated server |
| Dedicated - Dell R240 (Xeon E-2274G, 32 GB, 240 GB SSD, 30 TB) | S$118.29 | Monthly | Entry-level dedicated server |
| Dedicated - Dell R240 (Xeon E-2286G, 64 GB, 2×2 TB SATA, 30 TB) | S$133.06 | Monthly | Mid-range dedicated server |
| Dedicated - Dell R630 (2×E5-2630v4, 64 GB, 2×960 GB SSD, 30 TB) | S$157.36 | Monthly | Higher-performance dedicated server |
| Dedicated - Dell R6515 (EPYC 7313P, 64 GB, 2×960 GB NVMe, 30 TB) | S$203.70 | Monthly | AMD NVMe dedicated server |
| Dedicated - Dell R730XD (2×E5-2650v4, 64 GB, 2×480 GB SSD, 30 TB) | S$271.45 | Monthly | High-capacity storage dedicated server |
| Dedicated - Dell R740XD (2×Xeon 4214, 64 GB, 12×960 GB SSD, 30 TB) | S$421.20 | Monthly | Top-tier high-storage dedicated server |
Your consumer rights in Singapore
B2B vs consumer context
Leaseweb primarily provides B2B services. Statutory consumer protections like a 14‑day cooling-off period typically apply to individual consumers rather than commercial buyers.
Action points for Singapore customers
- Determine whether you are contracting as a business or individual consumer - this affects legal protections.
- Review your signed contract and the Leaseweb Sales Contracts KB entry for the exact notice periods and termination rules.
Customer experiences
Positive feedback
Reviewers commonly praise Leaseweb for stable server performance and strong infrastructure. Many users report professional, knowledgeable support for technical tasks such as IP migration.
Negative feedback
Frequent complaints concern slow or cumbersome KYC verification after ordering, unexpected billing or renewals, and difficulty retrieving data post-cancellation in some reports.
Documentation checklist
What to prepare before cancelling
- Leaseweb account login credentials and service ID(s).
- Contract start and end date, and current billing/invoice records.
- Any signed sales contract or quote referencing notice periods.
- Backups or exports of all data hosted on the service.
- KYC or company verification documents if they were used during onboarding.
Records to keep after cancelling
- Automated cancellation confirmation with service end date.
- Final invoices and any correspondence about credits or refunds.
- Evidence of data retrieval or destruction if the matter becomes disputed.
Common mistakes
Missing notice windows
Many customers miss contract notice requirements and expect immediate termination. Contracts renew automatically; you must give notice according to your contract term.
Not backing up data
Assuming you will retain access until you explicitly ask for backups is risky. Always export and store critical data before the service end date to avoid data loss.
Comparative recap
Quick comparison
The table below summarises key cancellation and refund points to help compare Leaseweb to expectations from other providers.
How to use this table
Use the right-hand column as a checklist of items to verify before you cancel or sign a new contract.
| Aspect | Leaseweb (Key points) | What to check before cancelling |
|---|---|---|
| Cancellation method | Portal-only: All Products → Services; automated confirmation; Uncancel up to 24h before end date. | Confirm you can access the Customer Portal and locate the correct service ID. |
| Refunds | No general 14-day money-back guarantee; refunds are not standard; SLA credits possible for downtime. | Check SLA terms and whether any pro-rata or discretionary refunds are in your contract. |
| Notice periods | Contracts renew automatically; notice depends on contract term (short terms may require short notice; 6+ months may require 1 month). | Review your Sales Contract for the exact notice window and renewal rules. |
| Data handling | Access remains until end date; services are deprovisioned after termination - back up data beforehand. | Schedule backups and verify export integrity before cancellation confirmation. |
After cancelling
Action steps post-cancellation
- Export and securely store all data and logs before the service end date.
- Keep the automated cancellation confirmation and final invoices.
- Monitor billing to ensure no unexpected renewals or charges after the end date.
Useful Leaseweb links
- How to cancel services (Leaseweb KB)
- Sales Contracts and notice periods (Leaseweb KB)
- Service Level Agreement (SLA) details (Leaseweb KB)
Address
Primary Singapore address
1 Tai Seng Avenue, Tai Seng Exchange, Tower A #04‑13, Singapore 536464
Notes about contacting Leaseweb
Use the Customer Portal for account and cancellation actions. For postal or corporate correspondence, use the address above and reference your account and service IDs in any letter.