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Cancel ORANGE
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Orange service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Orange: Easy Method
What is Orange
Overview
Orange is an international telecom and digital-services brand offering travel eSIM/SIM top-ups, subscription apps (for example the Orange Pill App tiers), and other digital products.
The guidance below focuses on cancellation, refunds and practical steps relevant to travellers and app subscribers in Singapore.
Services covered by this guide
This guide covers immediate travel top-ups (eSIM/SIM), telephone-based subscriptions such as Orange Phone Pro, and subscriptions purchased via app stores (Apple App Store / Google Play).
It does not replace provider terms; always check the official terms linked at the end of this document for contract-specific clauses.
How to cancel Orange
Cancel Orange Travelers (eSIM / SIM top-up)
- Top-ups delivered and validated are final and cannot be cancelled via App Store, Google Play or web once completed.
- If an order fails before completion (SIM not recognised, payment issue), the order is automatically cancelled and payment reversed.
- If you experience a technical problem during purchase, gather order details and contact support immediately (see "After cancelling" section links).
Cancel Orange Phone Pro and app-store subscriptions
- Orange Phone Pro subscriptions must be cancelled by calling the Orange helpdesk or commercial support; uninstalling the app or deleting your account will not stop billing.
- If you subscribed via Apple App Store or Google Play, cancel through your Apple/Google account subscriptions - the provider cannot cancel third-party auto-renewals for you.
- Keep proof of cancellation (confirmation e-mail / screenshot) after you complete the appropriate steps in the helpdesk or app store.
What happens when you cancel
Access and service termination
For app-store subscriptions, access typically remains until the end of the current billing period even after cancellation of auto-renewal.
For immediate travel top-ups that are non-refundable, service continues for the purchased period; cancellation is normally not possible once validated.
Billing and data retention
Uninstalling an app or deleting an account does not stop recurring billing; you must cancel via the billed channel (helpdesk or Apple/Google).
Order records, invoices and usage logs may be retained by Orange per its terms; request specific data deletion through official support if required.
Will I get a refund?
Standard refund policy for travel top-ups
Once an eSIM or SIM top-up has been delivered and validated, refunds or exchanges are not available; the 14-day withdrawal right is expressly waived for immediate services.
That means immediate top-ups are final unless a specific exception applies.
Exceptions and processing
- Refunds may be considered if the eSIM was never activated, the device was incompatible, you changed your mind before activation, or technical issues prevented service.
- Such refunds are reviewed case-by-case and may require evidence; typical processing time is 5 to 15 working days where applicable.
- Subscriptions purchased through the Orange Pill App are described in the terms as non-refundable and often do not permit credits for partially used periods.
Orange plans and pricing
Available price items (Singapore context)
The following items (sourced from verified data) are examples connected to Orange-related products and app tiers available via the App Store in Singapore.
Use the official links below to confirm current pricing before purchase.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Retail price per orange (each) | S$0.620 | December 2024 | Average retail price per fruit, Singapore Dept. of Statistics |
| Orange Pill App - Plebs (monthly) | S$6.98 | monthly | In-app purchase tier in App Store, Singapore |
| Orange Pill App - Plebs All Year Round | S$29.98 | annual | In-app annual subscription tier in App Store, Singapore |
| Orange Pill App - Forever Laura Forever | S$149.98 | annual / one-time | In-app purchase tier (likely lifetime or annual) in App Store, Singapore |
Your consumer rights in Singapore
Cooling-off and telecom services
Singapore does not prescribe a blanket statutory cooling-off period for telecom services comparable to some consumer markets.
Consumers therefore rely on the supplier's contractual terms and any protections provided through regulator mechanisms.
Dispute resolution and enforcement
- If you cannot resolve a billing or service dispute with Orange, you can escalate to consumer bodies such as CASE (Consumers Association of Singapore) and relevant regulators like IMDA where appropriate.
- For purchases through Apple/Google, you may also raise a billing dispute with the platform operator.
Customer experiences
Positive reports
Some travellers report smooth eSIM usage abroad with no issues, including reliable connectivity in destinations such as Spain and the UK.
These positive experiences describe quick setup and problem-free roaming for short trips.
Negative reports and common problems
- Reports include long support calls and unresolved issues such as PUK locks that left users without service for extended periods.
- Some travellers described difficulty cancelling after travel, or unresolved refund disputes where billing continued.
Documentation checklist
Essential documents to prepare
- Order number / invoice and purchase date
- Payment receipt or bank statement showing the charge
- eSIM QR or ICCID information and device model
Supporting evidence for refunds or disputes
- Screenshots of errors, activation attempts, or app billing screens
- Communication logs with support (dates, names, reference numbers)
- Device compatibility evidence or proof that the eSIM was never activated
Common mistakes
Assuming uninstalling the app cancels billing
Many users uninstall the Orange app expecting auto-renewal to stop; this does not cancel subscriptions billed via Apple/Google or Orange helpdesk.
Always cancel in the billing channel (App Store/Google Play or contact helpdesk) and save a confirmation.
Expecting a refund after immediate top-up
Immediate travel top-ups are final once validated and the 14‑day withdrawal right is often waived; expecting an automatic refund can lead to frustration.
If service failed technically, prepare documentation and contact support promptly - do not assume automatic reversal without a confirmed cancellation.
Comparative recap
At-a-glance comparison
The table below summarizes cancellation method and refund likelihood for common Orange products relevant to Singapore users.
Use it to decide the correct channel to contact and what to expect after cancelling.
| Service | Cancellation method | Refund possible? | Period |
|---|---|---|---|
| Orange Travelers (eSIM/SIM top-up) | Cannot cancel after validation; failed orders auto-cancel | No (except technical/non-activation exceptions) | one-off |
| Orange Phone Pro (telephone subscription) | Call Orange helpdesk / commercial support (do not rely on uninstall) | Depends on contract; request review | monthly |
| Orange Pill App - Plebs (App Store) | Cancel via Apple App Store / Google Play subscriptions | No refunds for partial use (per terms) | monthly |
| Orange Pill App - Plebs All Year Round | Cancel via App Store / Google Play for non-renewal | No (usually non-refundable) | annual |
After cancelling
What to do immediately after cancellation
- Save cancellation confirmations, screenshots and any support reference numbers.
- Monitor billing statements for at least one billing cycle to confirm charges have stopped.
Useful official links
- Orange Travel - Terms of Sale
- Orange Travel - Singapore SIM/eSIM offers
- Orange Pill App (App Store listing)
- Club Orange - Terms of Use
- Example eSIM travel page (Singapore)
Address
Primary contact address (Singapore)
Orange Global Pte Ltd - 20 Woodlands Link, #03-11, Singapore 738733.
Alternative listing
Alternative address recorded: 21 Woodlands Close, #03-12 Primz Bizhub, Singapore 737854.