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Cancel STARLINK
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I hereby notify you of my decision to terminate the contract relating to the Starlink service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Starlink: Easy Method
What is Starlink
Overview
Starlink is a satellite internet service operated by SpaceX that offers subscription-based broadband via user terminals and monthly plans.
It is commonly used where terrestrial broadband is limited, offering competitive speeds and global coverage where licensed.
Availability in Singapore
Residential Starlink service is not available in Singapore; only business or maritime services are permitted and require local regulatory approval.
Each terminal used in Singapore generally requires registration and a licence from the Infocomm Media Development Authority (IMDA); see local regulatory notes below.
How to cancel Starlink
App cancellations (iOS / Android)
- Open the Starlink app and go to Settings.
- On iOS tap Profile; on Android tap Subscriptions.
- Locate the Starlink subscription and tap Cancel.
- Reference: detailed app steps are described at starandlink.com.
Store and website cancellations
- Android (Google Play): open Play Store → Menu → Subscriptions → select Starlink → Cancel subscription.
- iOS (App Store): open Settings → tap your Apple ID → Subscriptions → select Starlink → Cancel subscription.
- Via Starlink website: log into your account → navigate to "Your Starlink" or "Manage subscription" → select Cancel Service.
- Website cancellation guidance can be found at highspeedinternet.com.
What happens when you cancel
Service access and equipment
Canceling service stops future monthly access charges after the cancellation takes effect, but you may lose connectivity immediately or at the end of the billing period depending on timing.
If you keep the terminal, check whether your plan is a rental or a purchase, as return rules differ and charges may apply.
Billing and invoices
Starlink generally bills monthly. To stop future invoices, cancellation should occur before the next invoice is generated.
Delays between shipment, activation and billing mean you can still be charged a full month if cancellation falls after invoicing starts; consult Starlink's terms for timing details.
Will I get a refund?
Standard return policy
- Starlink allows returns of purchased, undamaged and unmodified Starlink Kits and accessories within 30 days of the payment due date for a full refund.
- A full refund can include equipment cost plus the first month's service, rental or congestion fees if returned within that 30-day window.
- Official policy text is available in Starlink's legal documents: Starlink legal documents.
Rented kits and other exceptions
- If you rented a kit, you must return it within 30 days of cancellation to avoid being charged full retail price; refunds may be limited to activation and applicable fees.
- There are generally no automatic refunds for ongoing service unless specifically stated; cancel before invoice generation to prevent next-month billing.
Starlink plans and pricing
Plan table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Residential (fixed location, unlimited data) | S$139.3 | monthly | Fixed location, unlimited data |
| Business Local Priority - 50 GB | S$97.6 | monthly | 50 GB priority data, then throttled to 1 Mbps down / 0.5 Mbps up |
| Business Local Priority - 500 GB | S$249 | monthly | 500 GB priority data |
| Business Local Priority - 1 TB | S$439 | monthly | 1 TB priority data |
| Business Local Priority - 2 TB | S$819 | monthly | 2 TB priority data |
Pricing notes
Prices were converted using a specific exchange rate and are indicative; hardware kit one-time costs and reseller prices vary.
Business terminals in Singapore require local licensing fees (IMDA) in addition to subscription costs; see regulatory notes for details.
Your consumer rights in Singapore
Regulatory permissions
Residential Starlink service is not permitted in Singapore; business and maritime uses are allowed only with regulatory approval and licensing.
Each terminal typically requires IMDA approval and a local licence fee for lawful operation in Singapore; for local regulatory context, see the overview at iec-telecom.com.
Local-company and contact considerations
There may be local entities using the Starlink name; verify any local reseller or service provider credentials before transacting.
If you are dealing with a Singapore-based intermediary, document all communications and receipts to support any dispute or refund request.
Customer experiences
Positive reports
Many users report fast speeds and improved connectivity once hardware is installed, and some note effective hardware replacements in select cases.
Positive service recoveries and supportive responses are described in user reviews on platforms such as Trustpilot: Trustpilot (AU).
Negative reports
There are repeated complaints about slow customer support response, difficulty reaching live agents, and delayed refunds in some reviews.
Trustpilot and other review aggregators include negative experiences that highlight support and billing frustrations: Trustpilot.
Documentation checklist
Before you cancel
- Account email and password (for logging into Starlink account or app).
- Order number, invoice or payment receipt for hardware and first-month charges.
- Rental agreement details if the kit is rented rather than purchased.
When requesting refunds or returns
- Photos of the kit showing it is undamaged and unmodified, if returning purchased hardware.
- Proof of postage or courier tracking when returning equipment.
- Written confirmation of cancellation and any support ticket numbers for follow-up.
Common mistakes
Timing errors
Waiting until after the invoice is generated is a frequent mistake; cancellations must occur before billing to avoid the next month's charge.
Shipment and activation windows vary; confirm the billing start date on your order to plan cancellations effectively.
Equipment and return errors
Failing to return rented equipment within the required 30-day window can lead to full retail charges for the kit.
Returning damaged or modified equipment may void the refund; keep original packaging and documentation until the return is complete.
Comparative recap
Quick comparison table
| Item | Starlink (Singapore notes) | Practical tip |
|---|---|---|
| Cancellation methods | App, App Store / Google Play, or Starlink website | Use the app or website and save confirmation screenshots |
| Refund window | 30 days for purchased, undamaged kits; rented kits require return within 30 days | Return hardware promptly and keep tracking details |
| Service availability | Residential not allowed; business/maritime permitted with IMDA licensing | Confirm local regulatory compliance before subscribing |
| Costs to watch | Monthly subscription, hardware one‑time cost, local licence fees | Factor IMDA licence and possible demand surcharges into total cost |
After cancelling
Next steps
- Confirm cancellation via email or in-app confirmation and save evidence of the cancellation date.
- If returning equipment, prepare the kit in original condition and ship with tracking within the 30-day window.
- Monitor your payment method and billing statements to ensure no further charges are applied.
Helpful links
- How to cancel via app and store guidance: starandlink.com
- Website cancellation guidance: highspeedinternet.com
- Starlink returns and legal terms: Starlink legal documents
- Singapore availability and regulatory context: iec-telecom.com
Address
Registered address
10 Admiralty Street, #06‑53 North Link Building, Singapore 757695
Notes on using the address for cancellation
Use the registered address only for formal or couriered returns if instructed by Starlink or an authorised local reseller.
If you are working with a local intermediary, confirm the correct contact point for cancellations and returns; alternative office addresses may not process returns.