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Cancel TPG
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Tpg service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tpg: Easy Method
What is Tpg
Overview
TPG (branded SIMBA in Singapore for some services) is a subscription-based mobile and broadband provider operating in Australia and Singapore. It offers SIM-only mobile plans and fibre broadband with competitive pricing.
Services in Singapore
In Singapore, some offerings are marketed under the SIMBA brand and follow SIMBA/TPG service and termination policies. Plans include monthly SIM-only options and fibre broadband packages.
How to cancel Tpg
Primary online/email route
- Submit a plan termination request via the webform or by emailing service@simba.sg.
- SIMBA will acknowledge within 2 business days and process the request within 7 business days.
Timing and notice
- Send your request at least 7 business days before your next billing renewal to avoid being charged for the next cycle.
- If you cancel within 30 days of activation, an activation fee of S$30 applies (see activation-period rule).
What happens when you cancel
Service access and billing
Your service will continue through any required notice period while the termination request is processed.
If a termination request is submitted early enough (see notice timing) you should not be billed for the next cycle.
Equipment and porting
Customers are not required to return equipment when cancelling SIMBA/TPG services in Singapore.
If you port your number out or terminate within 30 days of activation, the S$30 activation fee applies.
Will I get a refund?
General refund policy
All payments and unused SIMBA Wallet credits are non-refundable and cannot be exchanged for cash under SIMBA/TPG policy.
This is the default stance unless the provider explicitly states otherwise for a particular case.
Exceptions and early-termination specifics
- Broadband: if terminated before end of contract, the customer is charged for the remaining 30-day cycles; amounts already paid are non-refundable.
- Statutory exceptions: remedies for defective or misrepresented services may apply under Singapore law (see Consumer Rights section).
Tpg plans and pricing
Standard plans (summary)
Below are SIMBA/TPG SIM-only plan examples and monthly prices sourced from Seedly reviews (Jan 2026).
Notes on pricing
Plan features and promotions change over time; check the provider for current offers before subscribing or cancelling.
| Plan | Price | Period | Features |
|---|---|---|---|
| SIMBA SuperRoam SIM‑Only Plan | S$25.00 | Monthly | 80 GB data; Unlimited local mobile calls; 300 mins to landlines; 100 SMS |
| 100 GB SIM‑Only Plan | S$10.00 | Monthly | 50 GB + 50 GB (Special) data; Unlimited local mobile calls; 300 mins to landlines; 30 SMS |
| 130 GB SIM‑Only Plan | S$18.00 | Monthly | 80 GB + 50 GB (Special) data; Unlimited local calls; 500 mins to landlines; 50 SMS |
| Business SIM‑Only Plan | S$5.00 | Monthly | 50 GB data; Unlimited local calls; 500 mins to landlines; 50 SMS |
| Seniors SIM‑Only Plan | S$5.00 | Monthly | 20 GB data; Unlimited local calls; 300 mins to landlines; 30 SMS |
Your consumer rights in Singapore
Statutory protections
Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) and the Lemon Law, consumers have remedies for defective or misrepresented goods and services.
Remedies can include repair, replacement, or refund for qualifying defects within the law’s timeframe (typically six months for some claims).
Limitations on change-of-mind refunds
- There is no automatic 14-day cooling-off refund right in Singapore unless the provider offers it in writing.
- TPG/SIMBA’s stated policy is no refunds for change of mind; statutory remedies apply only for defects or misrepresentation.
Customer experiences
Positive experiences
- Some users report good value for money and generous roaming/data allowances over long usage periods.
- A small number described straightforward cancellations by phone with minimal delay.
Negative experiences
- Many customers report poor customer service: slow or unresponsive support and delayed cancellations.
- Complaints include extra verification requirements, residual billing after termination, and coverage issues (especially indoor/underground).
For user reviews and community feedback see Trustpilot and Seedly pages linked below.
Documentation checklist
Required information
- Full name and account holder details as registered with SIMBA/TPG.
- Mobile number or broadband account number and plan name.
Helpful supporting documents
- Order confirmation or invoice.
- Proof of identity (copy/photo of NRIC or passport) if requested by support.
- Screenshots of chats, emails, or termination confirmations.
Common mistakes
Missing the notice window
Waiting until too close to your billing renewal can cause you to be charged for the next cycle. Submit termination at least 7 business days before renewal.
Assuming automatic refunds or returns
Many customers assume a 14-day cooling-off period or refundable balances; SIMBA/TPG policy states payments and SIMBA Wallet credits are non-refundable.
Also, do not assume equipment must be returned - SIMBA states equipment return is not required.
Comparative recap
Quick comparison table
The table below summarizes key items to check before cancelling.
| Aspect | SIMBA/TPG policy | What to check |
|---|---|---|
| How to cancel | Webform or email service@simba.sg; processed within 7 business days | Save acknowledgement and processing reference |
| Refunds | Payments and SIMBA Wallet credits are non-refundable | Confirm no refundable balance before cancelling |
| Activation window | S$30 fee if cancelled or ported out within 30 days | Check activation date on your order |
| Broadband early termination | Charged for remaining 30‑day cycles; amounts paid are non-refundable | Check contract end date and remaining cycles |
| Equipment | No return required | Keep documentation proving equipment ownership |
| Customer service reputation | Mixed: some quick experiences but many complaints (TrustScore low) | Document every contact and escalate if unresolved |
After cancelling
Confirmations to keep
- Keep the email acknowledgement and any reference numbers until billing and final statements are confirmed.
- Monitor your bank/card statements for any residual charges for at least one billing cycle.
Where to read more
Termination and process summary (third-party guide): How to terminate the service with SIMBA/TPG.
Plan reviews and pricing snapshots: Seedly SIM-only plan reviews.
Community ratings and complaints: TPG on Trustpilot.
Address
Provider postal address
TPG (corporate/cancellation contact): PO Box 1844, Macquarie Centre, North Ryde, NSW 2113.
Support email
For cancellations and support in Singapore, use service@simba.sg and the provider webform as the primary contact points.