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Cancel 2DEGREES
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the 2Degrees service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation 2Degrees: Easy Method
What is 2Degrees
Overview
2Degrees is a New Zealand mobile and broadband provider offering prepaid and postpaid plans, device sales and add-ons. It operates primarily in NZ and publishes prices in New Zealand dollars.
Services covered
Services include Pay Monthly (postpaid) mobile plans, Prepay options, broadband and device purchases. Management and cancellation are handled through 2Degrees channels (phone, help portal or website).
How to cancel 2Degrees
Cancel mobile or broadband by phone or web
- Contact 2Degrees directly via their official help portal or by calling customer service to request cancellation.
- Provide account details and confirm the requested disconnection date; expect a notice/processing period.
App-store and in-app subscriptions
- iOS (App Store): Cancel through your Apple ID subscriptions settings; 2Degrees cannot cancel Apple-managed subscriptions.
- Google Play: Cancel via your Google Play account; refunds and automatic cancellation follow Google Play policy, not direct 2Degrees control.
What happens when you cancel
Service access and final billing
Billing typically continues during any notice or processing period (for example a 30-day window may apply). Final charges appear on your final bill.
Contract term and early termination
If you are in a minimum-term contract, early termination fees can apply. Confirm any device balances or termination fees with 2Degrees before you complete cancellation.
Will I get a refund?
Network Guarantee and device returns
- 2Degrees offers a Network Guarantee on consumer Pay Monthly plans: dissatisfied customers may return interest-free phones in like-new condition and receive refunds of plan fees and device balance.
- Device returns within a short window (for example, within 7 days of receipt) may be accepted if the device is in like-new condition; refunds or account credits depend on acceptance.
App store and Google Play refunds
- Apple App Store subscriptions and refunds follow Apple policy; cancel and request refunds via your Apple ID settings.
- Google Play: Google may provide automatic refunds within about two hours of purchase; note Google’s policy may limit one automatic refund per app.
Other refund notes
There is no publicly stated universal 14-day cooling-off period in 2Degrees materials for their services, so statutory 14-day cancellation-for-refund rights do not appear to apply automatically.
Refunds under the Network Guarantee or device-return policy may take time; 2Degrees notes refunds can take up to three weeks after the final bill.
2Degrees plans and pricing
Pricing table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| NZD 8 Prepay/Pay Monthly | S$6.64 | Monthly | 150 MB + carryover |
| NZD 11 | S$9.13 | Monthly | 1 GB + unlimited minutes/SMS |
| NZD 15 | S$12.45 | Monthly | 1 GB (similar tier) |
| NZD 20 | S$16.60 | Monthly | 2 GB |
| NZD 24 | S$19.92 | Monthly | - |
| NZD 25 | S$20.75 | Monthly | 3 GB |
| NZD 35 | S$29.05 | Monthly | 4.5 GB |
| NZD 45 | S$37.35 | Monthly | 10 GB |
| NZD 60 | S$49.80 | Monthly | 50 GB |
| NZD 80 (approx $85 unlimited) | S$66.40 | Monthly | Unlimited data |
Pricing notes
Prices are published by 2Degrees in NZD and converted here approximately to SGD (1 NZD ≈ 0.83 SGD).
Always check 2Degrees’ official pages for the latest plan terms and any region-specific offers.
Your consumer rights in Singapore
General guidance
Consumer protection rules and cooling-off rights vary by country. Singapore has its own consumer protection framework; telecom contract cancellation rights are not necessarily the same as those referenced by 2Degrees in NZ materials.
What to do in Singapore
- Before cancelling, verify any cross-border implications (billing, device finance) and ask 2Degrees for written confirmation of final charges and refunds.
- If you need enforcement or advice in Singapore, consult local consumer-protection bodies (for example, CASE) or legal advisers for specific rights and remedies.
Customer experiences
Positive feedback
Some customers report long-term satisfaction and loyalty to 2Degrees mobile service. Features like early rollout of Wi‑Fi calling have helped coverage in dead spots for some users.
Critical feedback
- Common complaints include billing unpredictability (unexpected deductions or negative balances).
- Many report customer service frustrations: long hold times, inconsistent or unhelpful responses and unresolved issues across multiple contacts.
- Technical issues noted include outages, broadband reliability problems and account/login difficulties with unified portals.
Documentation checklist
What to prepare before calling
- Account holder name, account number and registered phone number or email.
- Device IMEI if returning a phone and any order or contract reference numbers.
What to request during cancellation
- Written confirmation of cancellation date, final charges and any early termination fees.
- Instructions for device returns (if applicable), refund timelines and contact for escalations.
Common mistakes
Not confirming final charges
Customers sometimes cancel without asking for a final bill estimate. This can lead to surprises from outstanding device balances or early termination fees.
Assuming app-store cancellations are handled by 2Degrees
Users often assume a carrier can cancel App Store or Google Play subscriptions. These are managed by Apple or Google and must be cancelled in those accounts.
Comparative recap
Overview table
| Plan | Price (SGD) | Period | Key point |
|---|---|---|---|
| NZD 8 Prepay/Pay Monthly | S$6.64 | Monthly | Low-cost basic data with carryover |
| NZD 25 | S$20.75 | Monthly | Mid-tier plan with 3 GB |
| NZD 60 | S$49.80 | Monthly | Large data allowance (50 GB) |
| NZD 80 (approx $85 unlimited) | S$66.40 | Monthly | Unlimited data option |
Takeaway
Choose plans based on data needs and contract terms. Confirm device finance and cancellation penalties before committing.
After cancelling
What to monitor
Keep an eye on your bank or card statements for final charges and any refunds. Save written confirmation from 2Degrees for your records.
Helpful links
Address
Mailing address
Two Degrees Mobile Limited, PO Box 8355, Symonds Street, Auckland 1150, New Zealand.
Contact reminder
For cancellations, use 2Degrees official help channels and request written confirmation of any actions and refunds.