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I hereby notify you of my decision to terminate the contract relating to the 8Mobile service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation 8Mobile: Easy Method
What is 8Mobile
Overview
8Mobile is a subscription-based mobile service offering data, voice and roaming options on flexible plans. It markets low-cost plans with both eSIM and physical SIM options and regional roaming bundles.
Service model
Plans are sold as month-to-month or with an annual payment option for some 5G plans. Public terms and promotional pages are hosted on the operator's website.
How to cancel 8Mobile
Online / App steps
- Check your 8Mobile account on the official site and the mobile app for any “cancel” or subscription control options.
- Note: public Terms and available information do not document a clear “cancel subscription” button or process on the website or app.
- If no option is visible, contact support via the website contact form or in-app support and request cancellation in writing.
App Store / Google Play and platforms
- If you subscribed through Apple or Google, check the respective platform subscription settings and cancel there, since 8Mobile does not publish platform-specific cancellation instructions.
- Keep screenshots of the subscription settings and the cancellation confirmation from the store as evidence.
Service centres and in-person
- Service centres handle SIM/eSIM issues (replacement, activation) but there is no public indication that in-store staff can complete subscription cancellations.
- If visiting a service centre, bring ID and account details and ask staff to confirm whether they can process a cancellation or only SIM-related changes.
What happens when you cancel
Service access
Cancellation typically ends billing and service access at the end of the paid period unless otherwise stated. Expect mobile data, voice and roaming allowances to stop when the plan ends.
Number and data retention
Porting a number out or retaining voicemail may require separate steps; loss of your mobile number or stored data is possible after cancellation. Confirm retention options with support before cancelling.
Timing and renewals
Be explicit about the cancellation effective date to avoid automatic renewal. If you cancel close to the renewal date, document the request and confirmation to prevent another charge.
Will I get a refund?
General policy
8Mobile’s public Terms and Conditions do not state a guaranteed 14-day cooling-off right or a general refund policy for plans. There is no clear, site-published statement promising refunds on plan cancellation.
Known exceptions
- Certain items, such as “Superstar Zodiac Numbers,” are explicitly stated as strictly non-refundable once activated.
- User reports indicate refunds have sometimes only been obtained via bank chargebacks or goodwill interventions rather than through an explicit operator refund policy.
8Mobile plans and pricing
Plan list
The table below lists publicly available plans, prices and features as published in verified sources.
Notes on prices
All prices are in SGD and were sourced from official listings and reputable tech reports. Confirm current rates on the official site before subscribing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Double Eight Plan (4G) | S$8.00/month | Monthly | 388 GB local data, 10 GB APAC roaming, 2 GB International roaming, unlimited incoming/outgoing calls, unlimited local SMS, no contract |
| Fortune Eight Plan (4G) | S$11.80/month | Monthly | 488 GB local data (SG/MY/ID/TH), 26 - 28 GB APAC roaming, 8 GB International roaming, free incoming calls, physical SIM or eSIM |
| Lucky Eight Plan (5G) | S$14.80/month or S$148/year | Monthly / Annual | 588 GB local data (SG/MY/ID/TH), 28 GB APAC roaming (+CN, SK), 8 GB International roaming, 688 min local talk time, 388 min IDD (excl Myanmar) + 88 min Myanmar IDD, 128 SMS, free incoming calls, eSIM or physical SIM |
| Triple Eight Plan (5G) | S$18.00/month or S$168/year | Monthly / Annual | 688 GB local data (SG/MY/ID/TH), 36 GB APAC roaming (+CN, SK, JP), 18 GB International roaming, 888 min local talk time, 488 min IDD (excl Myanmar) + 88 min Myanmar IDD, 188 SMS, free incoming calls, eSIM or physical SIM |
Your consumer rights in Singapore
Cooling-off and statutory rights
Singapore law provides consumer protections and, in some contexts, a cooling-off or cancellation right, but this is not automatically documented in 8Mobile’s published terms. Do not assume an automatic statutory refund from the provider.
Dispute escalation options
- If you cannot resolve billing disputes with the operator, you can request a chargeback through your bank for unauthorized or disputed charges.
- For unresolved monetary claims, consider Small Claims Tribunal escalation after documenting attempts to resolve directly with the operator.
Customer experiences
Positive reports
Many users report good value for money, stable 4G on partnered networks and strong data speeds in central Singapore. International roaming offers and promotional free credit are also praised by travellers.
See user posts and coverage for examples.
Negative reports
Common complaints include unstable connections (notably in transit/MRT areas), billing issues such as double-charging, slow customer support and problems with port-in/eSIM resulting in lost SMS or OTPs.
Several users reported refunds only after bank intervention rather than direct operator resolution.
Documentation checklist
Before contacting support
- Account username, registered email and phone number
- Subscription plan name, start date and recent invoice or payment receipt
- Screenshot of the account page showing plan details and any in-app settings
If escalating a dispute
- All correspondence with 8Mobile (emails, chat logs, support ticket IDs)
- Bank statements showing charges and dates
- Evidence of attempted cancellation or platform subscription cancellation (screenshots)
Common mistakes
Assuming an easy online cancel button exists
Many subscribers expect a clear “cancel subscription” option in the app or website. Public information shows no explicit documented cancel flow, so failing to get written confirmation of cancellation can lead to continued billing.
Not capturing proof
Failing to save screenshots, emails or confirmation numbers is a common error. Without documented evidence, it is harder to dispute recurring charges with your bank or a tribunal.
Comparative recap
Key comparison points
The table below summarises cancellation clarity, refund transparency and common user experience themes for quick reference.
How to read this table
Entries are based on public Terms and verified user reports. Use this as a quick snapshot, not a full legal statement.
| Item | 8Mobile (snapshot) | Notes / Implications |
|---|---|---|
| Cancellation process | No clear documented “cancel subscription” flow | Contact support and get written confirmation; consider platform cancel if subscription via App/Play Store |
| Refund policy | No general refund policy published; specific non-refundable items listed | Expect limited operator refunds; bank chargeback may be necessary for disputes |
| Customer experience | Mixed - value and speeds praised; connectivity, billing and support complaints exist | Test service and document issues early; consider alternatives if reliable connectivity is critical |
After cancelling
What to do immediately
- Save the cancellation confirmation and any emails or reference numbers.
- Monitor your bank statement for any unexpected renewals and prepare to raise a chargeback if needed.
Helpful links
- 8Mobile official site
- User discussion: positive speed/value reports
- User reports: disconnections and stability issues
- Press coverage of plans and pricing
Address
Registered address
144 UPPER BUKIT TIMAH ROAD, #01‑43, BEAUTY WORLD CENTRE, Singapore 588177
Business status note
The available registration context indicates the business status is listed as Cancelled in ACRA records. If you are attempting to contact support, verify current contact details on the official site before proceeding.