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Cancel AMAYSIM
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Amaysim service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Amaysim: Easy Method
What is Amaysim
Overview
Amaysim is an Australian mobile virtual network operator offering prepaid and postpaid mobile plans without long-term lock-in contracts.
Its service runs on the Optus network and focuses on simple plans, data features like banking/rollover, and low-cost options.
Why people choose Amaysim
Customers often pick Amaysim for no‑contract flexibility, straightforward plan choices, and competitive pricing compared with larger carriers.
Note that Amaysim is based in Australia; local Singapore consumer protections may not always apply to Amaysim products sold in AUD.
How to cancel Amaysim
Disable auto-renew (recommended)
- Sign in to My amaysim via the web portal or the mobile app.
- Locate your active plan and turn off auto‑renew; the plan will run until the end of the current billing cycle (usually 28 days) and will not renew afterwards.
Immediate cancellation options
- Contact Amaysim via live chat, phone (1300 808 300 from Australia or 567 from an Amaysim mobile), or email to request immediate cancellation.
- Immediate cancellation usually stops service promptly, but unused prepaid days/data are typically forfeited and postpaid accounts may still be billed for the full cycle.
Number portability (porting out)
- If you want to keep your number, start the port to the new provider before cancelling; porting out will automatically cancel Amaysim without risking number loss.
- Do not cancel the Amaysim service first if you intend to retain the mobile number.
What happens when you cancel
Service access and expiry
If you disable auto‑renew, your plan continues until the end of the paid period (commonly 28 days) and then stops at the cycle end.
If you request immediate cancellation, service typically stops promptly and any remaining prepaid time or banked data is usually forfeited.
Billing and final charges
Postpaid customers may still be billed for the remainder of the billing cycle even after immediate cancellation.
Always check your final bill and contact Amaysim if charges continue after cancellation; keep records of cancellation confirmation.
Will I get a refund?
General refund policy
Amaysim generally does not refund for change of mind or unused prepaid/postpaid periods; unused days or data are typically non‑refundable.
You remain liable for the full plan cost unless a specific exception applies under policy or law.
Exceptions and device returns
- Refunds or credits may be issued for verified service failures, billing errors, or device faults - these are exceptions, not the norm.
- For device purchases, unopened items may be returned for a full refund within 30 days of receipt (customer pays shipping) or before order processing; standard returns policy applies after that.
- Amaysim states it will only provide refunds when required by law (for example, statutory cooling‑off under Australian Consumer Law when applicable).
Amaysim plans and pricing
Pricing snapshot (AUD converted to SGD approx.)
Amaysim lists prices in AUD; the SGD amounts below are approximate conversions for reference only.
Amaysim does not offer Singapore‑local SGD‑denominated plans - check billing currency before purchasing.
| Plan | Price (approx. SGD) | Period | Features |
|---|---|---|---|
| Unlimited 15 GB (28‑day) | SGD ≈ 21.25 | 28 days | 15 GB data, unlimited national calls/texts, 5G access (150 Mbps) |
| 10 GB plan (28‑day) | SGD ≈ 18.70 | 28 days | 10 GB data, unlimited national calls/texts, 4G only |
| 32 GB plan (28‑day) | SGD ≈ 25.50 | 28 days | 32 GB data, 5G access, unlimited international calls/texts (28 countries) |
| 80 GB plan (28‑day) | SGD ≈ 34.00 | 28 days | 80 GB data, 5G access, unlimited international calls/texts (42 countries) |
| 120 GB plan (28‑day) | SGD ≈ 42.50 | 28 days | 120 GB data, 5G access (150 Mbps), unlimited international calls/texts (42 countries) |
Your consumer rights in Singapore
Local cooling-off and statutes
The Consumer Protection (Fair Trading) Act (CPFTA) in Singapore provides a 5 business‑day cooling‑off for certain direct‑sales contracts, but this does not automatically apply to overseas providers.
Amaysim is Australia‑based, so Singapore CPFTA protections may not apply unless a local contract or seller in Singapore is involved.
Escalation and complaints
If you are an Australian customer, unresolved issues can be escalated to the Telecommunications Industry Ombudsman (TIO) per Amaysim’s complaints process.
Singapore consumers should check local consumer agencies or legal advice for cross‑border disputes when Amaysim transactions affect them.
Customer experiences
Positive feedback
Some users praise Amaysim for value for money, data rollover/banking features, and reliable coverage when Optus signal is strong.
These positives often appear where coverage and need align with plan offerings.
Common complaints
Many reviews report activation issues (eSIM/ID verification), long support wait times, and cancellations not processed correctly leading to continued charges.
Other issues raised include unexpected price increases, loss of banked data, limited plan options for loyal customers, and occasional service instability.
Documentation checklist
Before contacting support
- Account username/email and phone number linked to the Amaysim service.
- Plan name, last payment date, and any renewal confirmation messages.
- Proof of purchase for devices (order number, receipt) if requesting a device refund.
When you request cancellation
- Take screenshots or save chat transcripts and email confirmations of your cancellation request.
- Record call times, agent names, and reference numbers for follow up if charges continue.
Common mistakes
Cancelling before porting
Example: cancelling the Amaysim account first then trying to port the number can cause loss of the mobile number.
Always initiate porting with the new provider before cancelling Amaysim to retain your number.
Assuming automatic refunds
Example: requesting immediate cancellation and expecting a prorated refund - Amaysim typically does not refund unused days or data.
Confirm refund eligibility beforehand and keep evidence if you believe a billing error occurred.
Comparative recap
Quick feature comparison
This table compares key cancellation and refund characteristics for Amaysim to help with decision making.
| Feature | Amaysim | Notes |
|---|---|---|
| Cancel method | My amaysim (disable auto‑renew), live chat, phone, email | Auto‑renew off preserves service until period end; immediate cancel forfeits prepaid time |
| Refunds | Generally no refunds for unused time/data | Exceptions: verified faults, billing errors, unopened devices within 30 days |
| Porting | Port out cancels service automatically | Start port with new provider before cancelling to keep number |
| Support speed | Mixed (some report long waits) | Keep records of interactions if issues persist |
After cancelling
What to check immediately
- Confirm cancellation via email or chat transcript and keep a copy of the confirmation.
- Monitor your bank/credit card for any further charges for at least one billing cycle.
Helpful links and follow up
For more information on Amaysim procedures and policies, consult the available online summaries linked below.
Amaysim cancellation & policy summary (source)
Amaysim plans, refunds and customer notes (source)
Address
Mailing address
Level 6, 17‑19 Bridge Street, Sydney NSW 2000, Australia
Complaints and correspondence
Use the official Amaysim complaints PO Box if required (refer to Amaysim communications or the linked sources for the specific PO Box details).
Keep copies of all correspondence when escalating a complaint or pursuing a dispute.